Android Custom events parameters are not updated in Production app but works on Testing App

[amit.sr...@coupondunia.in]

I have integrated the Clevertap inside my Android app. Initially I have some set of data to populate the custom events but I have changed the data. Now production app not shown the updated data but whenever I have updated the app to tested version Its work like charms.

Can anyone please help me to know the root cause for this issue. 

Thanks 

Amit

[Rishen Kapoor]

Hey Amit, 

While switching from your test to your production environment, did you ensure that you have switched the account credentials correctly in your Manifest/info.plist file?

Also, after you switch from test to production, your test data will not be carried forward into your production environment, only the new data that gets recorded will come in that account. 

If this doesn't clear your question, please do help us with the account ID of your test account and the production account you are looking to use please, we will dig deeper in that case.

Thanks,
Rishen

[amit.sr...@coupondunia.in]

Hello Rishen,

Thanks for your reply.

I am sure about switching my credential from test environment to production environment. Only the problem is all things working fine in Test environment and it loaded all event data but in production mode data is not loaded properly and in both environment I have checked JSON structure is same. 

Could you please help me figure out this issue?

[CleverTap Support]

Hi Amit,

Can you please run an SDK validator on the latest manifest file? If you're using a custom application class, please specify its path. Follow the guide here.

Once you do this, please send us the logs along with the latest AndroidManifest.xml and your TEST and Production Account IDs and tokens on sup...@clevertap.com.

Thanks,

- Support.