How to track app uninstall count

[muthukumar...@photoninfotech.net]

Hi,

     I integrate cleverTap framework with ios and android project. I am getting install count only after integration but i didn't get uninstall count. anyone give me solution for this problem.

[Support]

Hi Muthukumar,

Thanks for writing in - it's great to hear you've just completed your CleverTap integration for iOS and Android. Android requires you to explicitly enable uninstall tracking from the CleverTap Uninstall dashboard.

Once you have integrated, we do an uninstall sweep to check your entire user base once every 24 hours to see whether or not they have uninstalled your application. So, you'll need to wait for 24 hours to see your uninstalls to be reflected on the Uninstall dashboard.

Thanks,

Support.

[ram.pug...@photoninfotech.net]

Hi guys,

 

Uninstall are still not showing up as we have done the integration two days before. For your additional information, we have not posted this app to testfairy or app store yet. Below is the dashboard for your reference.

 

Also the account is configured in the email id 

 

Looking forward 

[CleverTap Support]

Ram, Team,

We're replying to you in-person. Please note the screenshots you post here are visible to the rest of the CleverTap Community.

- Support.