'Notification Clicked' count isn't reflecting

[abhi...@quintoapp.com]

I'm able to successfully send and receive notifications on my Android device. Out of 6, i clicked on 3 notifications. However, CleverTap's dashboard doesn't reflect the count. It keeps showing Clicked as 0.

[CleverTap Support]

Abhilash,

Worth checking if you've missed the activity listener in your manifest. It is used to track clicks/opens etc. It updates as soon as click registers on the device given integration is correct.

https://support.clevertap.com/integration/android-sdk/#set-the-lifecycle-callback

[abhi...@quintoapp.com]

What exactly needs to be entered in the manifest. I've included whatever is mentioned in the docs.

[Support]

Hi Abhilash,

As mentioned, you'll need to add the following Lifecycle Callback to your manifest (here is the link to it). Please check for the following:

Set the Lifecycle Callback

IMPORTANT!

Add the “android:name” property to the tag:

<application
    android:label="@string/app_name"
    android:icon="@drawable/ic_launcher"
    android:name="com.clevertap.android.sdk.Application">

Note: If you’ve already got a custom Application class, call ActivityLifecycleCallback.register(this); before super.onCreate() in your custom Application class.

Note: The above step is extremely important and enables CleverTap to track notification opens, display in-app notifications, track deep links, and other important user behaviour.

Implementing this should fix your issue.

Thanks,

Support

[abhila...@gmail.com]

I'd done this already. Below is my application class.

public class App extends Application {

  

    @Override


    public void onCreate() {
        ActivityLifecycleCallback.register(this);
        super.onCreate();

 }


}

[Support]

Hi Abhilash,

Thanks for letting us know. Apart from that, have you added these lines to your AndroidManifest.xml, as well, with the respective values for android:label and android:name?

<application android:label="@string/app_name" android:icon="@drawable/ic_launcher" android:name="com.clevertap.android.sdk.Application">

Thanks,

Support

[abhila...@gmail.com]

<application
        android:name=".App"


        android:allowBackup="true"
        android:icon="@mipmap/ic_launcher"
        android:label="@string/app_name"


        android:supportsRtl="true"
        android:theme="@style/MyMaterialTheme">

Yes, I have! :)

[Support]

Hi Abhilash,

Thanks for letting us know.

It should work now; did you try sending yourself the notification and clicking on it again?

Thanks,

Support

[Support]

Hi Abhilash,

If you still have issues, please run the integration validator for Android. If all is well, you should see the following result (If not, you should see your source of error).

[ OK ] Activity lifecycle registered
[ OK ] Required permission - READ_PHONE_STATE
[ OK ] Required permission - INTERNET
[ OK ] Optional, but recommended permission: ACCESS_NETWORK_STATE
[ OK ] Optional, but recommended permission: GET_ACCOUNTS
[ OK ] Optional, but recommended permission: ACCESS_COARSE_LOCATION
[ OK ] Optional, but recommended permission: WRITE_EXTERNAL_STORAGE
[ OK ] Account credentials
[ OK ] Install receiver (for tracking app installs)
[ OK ] GCM related permissions
[ OK ] GCM project number
[ OK ] Additional GCM related meta data
[ OK ] Built-in push support
[ OK ] In-app notification activity
[ OK ] Activities to exclude when displaying an in-app notification

CleverTap integration looks good! Cheers :)

Thanks,

Support

[abhi...@quintoapp.com]

In case of the first [FAIL], it shouldn't be a concern since I've made a custom Application class.
The click count is still not reflecting.
[FAIL] Activity lifecycle registered
Add android:name='com.clevertap.android.sdk.Application' to the application tag in your AndroidManifest.xml

[ OK ] Required permission - READ_PHONE_STATE
[ OK ] Required permission - INTERNET
[ OK ] Optional, but recommended permission: ACCESS_NETWORK_STATE
[ OK ] Optional, but recommended permission: GET_ACCOUNTS
[ OK ] Optional, but recommended permission: ACCESS_COARSE_LOCATION
[ OK ] Optional, but recommended permission: WRITE_EXTERNAL_STORAGE
[ OK ] Account credentials
[ OK ] Install receiver (for tracking app installs)

[WARN] GCM related permissions
Add the required GCM permissions to your AndroidManifest.xml

[ OK ] GCM project number
[ OK ] Additional GCM related meta data

[WARN] Built-in push support
Some push notfication support elements are missing: see warnings/errors above

[Support]

Hi Abhilash,

Thanks for sharing the validator output with us. 

You're right that it shouldn't be a concern, but try including that line in your AndroidManifest.xml to see if it helps fix your issue. In the meantime, we will take a look to see why you're facing this problem despite the ActivityLifecycleCallback.register(this); in your code.

Thanks,

Support

[abhi...@quintoapp.com]

No, it's not working. See, what i'm trying to say is that all of the steps that you mentioned in this post, I've done them since the beginning. But it just doesn't work.

[abhi...@quintoapp.com]

Ok, let me give it a try, by including the CleverTap application class. 

[abhi...@quintoapp.com]

[abhi...@quintoapp.com]

Even after including 

com.clevertap.android.sdk.Application

it didn't work. The 3 screenshots in my last reply will show you the stats. 

[ni...@raincan.com]

Whats the solution atlast ?? I have same Problem

[Rishen Kapoor]

Hi,

When clicks aren't recorded for your notifications it means that the activity lifecycle callback has been missed, you can confirm this by following the steps mentioned in this link - https://support.clevertap.com/integration/integration-testing/ Note: If you have a custom application class, you need to specify the path to that class while runnint the validator.

You can add your activity lifecycle callback by following the steps mentioned on this link - https://support.clevertap.com/integration/android-sdk/#set-the-lifecycle-callback

Let us know if this helps you out.

Cheers,
Support

[ni...@raincan.com]

Showing output of testing integration as follows:

[FAIL] Activity lifecycle registered

Add android:name='com.clevertap.android.sdk.Application' to the application tag in your AndroidManifest.xml

[ OK ] Required permission - READ_PHONE_STATE

[ OK ] Required permission - INTERNET

[ OK ] Optional, but recommended permission: ACCESS_NETWORK_STATE

[ OK ] Optional, but recommended permission: GET_ACCOUNTS

[ OK ] Optional, but recommended permission: ACCESS_COARSE_LOCATION

[ OK ] Optional, but recommended permission: WRITE_EXTERNAL_STORAGE

[ OK ] Account credentials

[ OK ] Install receiver (for tracking app installs)

[WARN] Built-in GCM handler

Add the com.clevertap.android.sdk.GcmBroadcastReceiver to your AndroidManifest.xml

[ OK ] In-app notification activity

[ OK ] Activities to exclude when displaying an in-app notification

CleverTap integration doesn't look so good :(

I have added manifiest file as:

android:name=".App"

android:allowBackup="true"
android:icon="@mipmap/ic_app_launcher"

android:label="@string/app_name"
android:supportsRtl="true"

android:theme="@style/AppTheme"
android:largeHeap="true"

And In App

@Override
public void onCreate() {
   ActivityLifecycleCallback.register(this);
   super.onCreate();
}

How to  specify the path to that class while runnint the validator.??? what is that?

Still it get fails..