Not getting Notification

[ranjan.m...@gmail.com]

Hi Team, 

I am not able to get push notification in IOS. I am not getting how  we can find out whether the device is registered on clevertap or not?

[CleverTap Support]

Hey Ranjan,


If your APNS certificate is on "development" mode push notifications will not go through. To verify this, you can go to settings --> Configure Push Notifications --> iOS

Under iOS you can switch the certificate from Development to Production. 

Also, you can view if a user is registered on your application by going to the "Find People" section and entering that particular users email id.

Cheers,
Support

[ranjan.m...@gmail.com]

ManyThanks for prompt reply. I tried the same as stated by you but receive an error while sending new notification.

The error is APNSMissing.

Thanks

Ranjan

[CleverTap Support]

Hi Ranjan,

Could you please message the details of your account (account name) to sup...@clevertap.com?

We will take it further from there.

Cheers,
Support

[ranjan.m...@gmail.com]

Done. Plz help us as we struck with this and we have to submit our app today.

[CleverTap Support]

Hey Ranjan,

We have sent you the steps over email and are awaiting your response. We're keen on resolving this issue as soon as possible for you.

Cheers,
Support