How To Fix Pos Printer Error

[Pamala]

Iam running windows 10 on a dell optiplex 5050 with a HP officejet 6970 all-in-one printer over a network connection. All computers are running on the most up-to-date windows updates, but this problem had occurred before the most recent updates so I am not sure if it is a previous update that may have caused the problem.

The problem is that one computer in the office can not print to the printer but the rest of the computers can. With this particular computer I can scan fine just not print. On printing a document a alert appears on the bottom right corner of the screen "Can not print on HP Officejet 6970" and on the print queue under print status is "error - printing". Not on the most recent reinstall of the printer driver/software but before there was also "driver is unavailable" message under the printer in printer and scanner section of windows settings. Now when trying to print from this particular computer it shows the "Default, Error"

I feel at this stage I have went through every possible troubleshoot in the book, short of a full OS reset. I do not want to have to do this as this computer also acts as the server computer for the 3rd party software used on all computers within the business and to reset the computer would most likely result in having to close for half a day at the very least.

Check what type of interface port the print driver is using. Windows likes to default to using a WSD port, however these are unreliable. If it is using a WSD port, change the port type to Standard TCP/IP and configure the port to the IP address of the printer.

You are a life saver. I've been trying to resolve this issue for a week with no luck. I uninstalled the printer software, updated the print drivers and event HP doctor. You hit the head on the nail. Windows had defaulted to the WSD port. I changed it the standard TCP/IP and reconfigured the IP address and it worked. Thanks so much for posting this solution.

Has anyone found the permanant fix for our Canon wireless printers going "offline". I'm growing tired of hooking my Canon Pro back up to USB and reinstalling and reconfiguring each time it goes offline. You should NOT have to do this. I think our computers use different IP addresses randomly as protocol and I think this is why our printers can not "handshake", or connect. Each time we reboot, it spins off another random IP address? Just a theory, but I hope there is a setting to where we can lock this somehow.

To have a better understanding of your issue, please let everyone know the model of the printer you have.

If this is a time-sensitive matter, our US-based technical support team is standing by, check out your support options at

Thanks!

Issue: Canon Pro-100 randomly goes offline and sends an "Error 300" message to my computer. The printer is plugged in and has previously connected wirelessly to computer. No change in print settings. Printing same documents. No network change, printing using same wireless connection. No router change. The only change that I have in my notes is an occasional reboot of the computer.

I also have a Brother and Epson in my print bay. Neither have this issue. They are connected wirelessly and come back online after computer reboot. Only the Canon Pro 100 has this issue. The only solution is to reconnect and reconfigure printer each time it goes offline. Notes

I'm a small design business that relys heavily on my printers. I use the Brother for business documents and the Epson designs. I wanted to try the Canon as It has many great reviews, but I am finding many online comments about "offline" error 300 problems.

For quite sometime I have been using HP Photosmart Series but recently I ran into the problem of Printer Cartridge issues which HP does not have a solution for and I got upset and decided to switch to Canon Printer and once again a problem with scanning.

The 2,157,50 error is an indication that security software that is installed on your computer is blocking the incoming data from the scanner. Please temprarily disable the secuirty software on your computer and attmept to scan. If you are able to, please allow the Canon software access through the security software so that you are able to scan in the future.

I usedto own the HP Photosmart series and the carriage error drove me away from buying another HP. These kind of problems should be a piece of cake for a technology power house like Canon. You can simulate this problem and recreate and offer us the solution once and for all.

Please Canon I have done everything that this error code asked to check and all are ok. Disabled the ESET Security hardware. Scanner/printer is justed located next to the router. WIFI signal is strong. I have uninstalled everything about HP printers in my DESKTOP. There are no other Scanners Connected. I switched to Canon from HP system believing that CANON is better but now struggle a LOT to scan documents for my work when I am telecommuting. It is very frustrating. Is a wired connection the best solution. Do not know if it can be connected via direct wiring. Please Canon help me.

Don't like this approach because you have to keep shutting down all the time. I tried shutting down printer and desktop without the Router and this approach does not do the job. All three must be shut down.

Hello, I'm having this same exact problem when trying to scan. Any real resolution to this or are you guys still struggling too? I have tried to disable my firewall and antivirus but I still get the error. Please help!! I need to be able to scan from this printer

So annoying!! And it is down to Canon..... I have been desperately troubleshooting this issue, starting at Router, printer, Wifi, driver, PC, Anti-virus, Port allocations, Firewalls, etc. I then used the Windows 10 "Scan" standard app and it worked FIRST TIME! The Windows Scan function is very limited but absolutely proves it it is Canon's damned software!

I have been using old versions and change setting in my system then it is not working because of old that is not compatible with my system. Ricoh printer has approached to install a new version to fix the problem

I was getting this message periodically. I ran the troubleshooter on my printer and for some reason the print spooler was not starting automatically. Troubleshooter "fixed" the problem and I was able to print.

QUICK SOLUTION. Had this same problem of needing to install the printer even though my printer printed fine for other docs. But I noticed that some CS4 files were able to print while others not. So I simply opened another few file, split screened the two docs, and simply copied the old layers to the new doc. During the process, I confirmed that the new doc showed printer properties window when promted to print. So wala! Problem solved! This will save you some serious time. : ) Just got an urge to share that Jesus loves you very much. Me too. : )

Ive tried installing the Microsoft hot fix "Windows cannot connect to printer" error message when you try to create a Point and Print connection to a remote printer from a Windows 7 or Windows Server 2008 R2-based client computer - Microsoft Support but that does not work. It says:

Have you tried deploying the printer via GPP instead of manually installing it on PCs? I used to run into some issues like you are showing when I manually installed, but have had none since switching to deployment.

Your post pointed me in the right direction and it ended up being the exact same issue for our Brother printer I had deployed out on Server 2016 via Group Policy. I manually installed the Type3 driver and then it worked perfectly. Thank you!

Reason it does it- The driver package is all ready installed but is having an issue within windows to be used/accessed.

How to fix it- you have to remove the driver package before you try and reinstall the printer.

Go into your control panel- Administrative tools- Print management

Go into the ALL DRIVERS (Right panel) within the print management and remove the driver pack (center panel) for that printer by right clicking and selecting remove driver pack.

Once you remove it you should be able to re install the printer.

I had this issue and tried all the registry changes along with all fixes i found on google and nothing worked for me. i installed the newest driver from the website and restarted the machine and it is now working

I've had my printer for about a year and now I'mhaving some issues. I followed the guide to get the printer connected to WIFI even though it was never removed, and I'm getting the e36 error code. I connect the printer to the Canon wifi, then connect the print app to my wifi and the code appears. Very frustrating, but any tips on how to just get this thing to print?

Very Annoying that I had to create an account to post a reply.

I had same issue but I DID FIND A SOLUTION.

First let me tell what issue I faced. I had printer connected to network. I had to shift / change network provider which also meant changing whole network setup including router. I tried registering printer to new network but always got E36 in last step (where settings are exchanged between mobile/PC and printer). The issue was security settings of Wifi on your router. This printer can not support newer security settings. So if you can access your router then change wifi security setting to WAP2. Restart your modem, follow the process of regerstering / updating network info once again. This time it should succeed.

I hope this helps someone. It took me some time to figure out solution on my own.

As this is a recent, vaguely related thread I'll add on here. I'm having this issue with a MF642cdw on a Mac as well, same error. It was printing fine for a while, and now it won't. I made some changes to the configuration to disable AirPrint, and now I get this when trying to print.

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