XPS1645 370 BT Driver Win 10. > I had the same issue and what I found was that I needed to go into Add/Remove programs and Uninstall the Broadcom driver software from Windows 7. Once I did that I then used the Broadcom drivers for Windows 10 provided by Lenovo (which is the same as Broadcoms but the installer works). The Lenovo version of the Broadcom driver can be found at the link below.( if link gets broke just search for Lenovo Broadcom Bluetooth Windows 10). Another issue that needs resolved is garbled audio via BT and that can be resolved by downloading Realtek's Windows 10 HD audio codec. I hope this information is helpful to anyone who has faced the same issue. I know personally I spent numerous hours with both Dell and Microsoft trying hopelessly to get this resolved. Thankfully I just gave in and plugged away at my own research and managed to get the issue resolved. It took me about 3 hours of research and only 5 minutes to actually get it going (including restart and device pairing). So glad I got this resolved... good luck.
I wonder if a reboot with the bluetooth device disabled in BIOS, then make sure everything related to bluetooth is truly gone, and then reboot with the device re-enabled through BIOS might get you past WIndows trying to be "helpful" and automatically re-installing something before you wanted it to? And then do the install you want to do. Just a guess. Good luck.
Visit the Realtek website and download the correct codec for your Windows 10 install (32bit or 64bit). Here is the link below if for some reason the link gets stripped out by a moderator just Google Realtek, choose downloads from the top and on the right hand column you will see a link for codecs.
Download the Realtek HD codec as well as the driver if you are still having garbled sound out of your headset. Be sure also to download the version corresponding to your Windows Install. ( if your windows is 32 bit or 64 bit ) if you install the wrong one it will not help you. Hope this is helpful.
My bluethooth suddenly stopped working. I cant even turn it on (the button dissapeared). I used it without any trouble during 6 month but now it randombly stopped working. I tried unninstalling and installing the latest driver (also rebooting) and it didnt work.
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
Without step 4, no amount of pairing, uninstalling, etc seemed to have any effect. I'm guessing this is because different versions of the bluetooth driver write different/incompatible bluetooth keys to the key store, and I guess resetting bios clears that out.
7. You should see a bunch of checkboxes. For me, they were all unchecked! So check them to enable those services (e.g. "Audio Sink" to get audio routed to the devices, "Remote Control" to handle accessory buttons, "Hands-Free Telephony" to handle microphone/voice call, etc)
I've also been struggling with this for a few weeks now (Windows 10 Enterprise build 19041.508). Bluetooth started randomly turning off. At first, I could reboot and it would turn on again, but that only lasted one meeting with my AirPods before needing another reboot. Now it won't turn on at all. Tried removing the Bluetooth device, reinstalling and pulling down the latest driver. Nothing.
My laptop is managed by my organization so I cannot try the options listed above. Since I share a home office with my partner who has meetings all day it's become a real pain. Every time I disconnect and reconnect from my Dell Thunderbolt dock to take a meeting elsewhere in the house, I end up having to reboot five times before the dock works again. I guess that's an issue for another thread...
I have been experiencing this issue consistently since i purchased the XPS13 9380 laptop 18 months ago and has started happening more frequently since i updated Windows 10 this week. I run Dell Support tool and make sure all drivers are up to date.
This has happened to me, too. I've been going back and forth with Dell for 4 months now, with no solution. Each time I talk to someone on Support Assist, they come up with a temporary solution (restart computer, uninstall/reinstall bluetooth drivers / upgrade os / reset to factory settings / go into bios) and it gets fixed for a day, before breaking again. They even went as far as sending a technician out to replace my wifi/bluetooth chip and my entire motherboard... the technician left with my bluetooth still broken. They're sending another technician out this week to try again. Feels like they're just stringing me along until my warranty runs out.
At this point with no solution for 4 months and their team simply repeating the same 5 troubleshooting steps, . They marketed a product with functioning bluetooth and the product is not living up to their word.
For the past month, I have been experiencing the same issue where the Bluetooth & other devices "on/off" would not show up on the Win 10 settings and my Bluetooth keyboard and mouse would not connect on my XPS 13. I have been performing the BIOS workaround that kplusk recommended but it's a temporary fix as the connectivity behaves erratically. Please come up with a permanent fix to this problem as everyone here would expect better quality for the price paid on this laptop. Thanks!
Since I've lived through this frustrating nightmare I thought I'd put this in the forum so others might not have as difficult a time. This is in reference to: Finding, downloading and installing a Windows 7 compatible bluetooth (Dell Wireless 370 Bluetooth Minicard) driver on a Dell Studio 1737 laptop. I bought my 1737 with 64-bit Vista on it, which worked fine, with a coupon for an upgrade to 64-bit Windows 7 when it was available. Here's the thing, the Windows 7 upgrade disks DO NOT include a driver for the bluetooth and no Windows 7 bluetooth drivers are listed on the Dell driver download site. The Vista drivers do not work under 7. After much searching and messing around I finally found this:
Oh... it also looks like more than one Bluetooth chipset is used in the 1737's so this fix doesn't work on all of them... just the ones with the Dell Wireless 370 Bluetooth Minicard. From what I've seen there are versions of the 1737 with a Broadcom card included... unless the one I have is simply a re-branded Broadcom.
All I can say is that I put in too much work to get things to ,work on my Dell laptop. Then the BIOS crashed when trying to 'update' it through a message from Dell, even after reading on the Dell homepage that they would replace/repair the BIOS one time for any of their computers. I ended up spending so much time arguing with Dell support and then them refusing to call me back day after day like they said they would. All I got was they would no longer support my Dell, several emails telling me they couldn't contact me on the phone during the two hours a day they said they would call when I sat there for longer than that time period with the phone in my hand. Dell has completely lost my faith in the products AND their support (lack of). I read so many other comments about Dell's failure to do anything to support their customers, such as I who have purchased at least 6 Dell laptops over time. I took it in to get it fixed at an independent repair facility and they were honest, unlike Dell, in that it would be cheaper to buy a new computer than to get this worthless Dell fixed. I took them at their word, they removed the hard drive and downloaded all the files to portable memory sticks for me, then gave me the whole mess back so that I could take it home and beat the out of it with a hammer. Then I went and bought a new HP Pavilion that works so well it makes me wonder why I ever bought a Dell in the first place. I can tell you this, I will NEVER spend another dollar on a Dell product. It made me feel good to prevent another person from having to go through what I went through with Dell. So twice now I have been happy about not only me not spending money on Dell, but also in this case another person. In my eyes, Dell has completely failed as a quality product, and a huge failure in a support site that does absolutely nothing but tell you they tried to contact you when they really didn't. So not only did they fail to help me with my/their problems, they appear to also have lied to me for their lack of return calls and support. I'm happy now, my HP works great and has all the features, INCLUDING Bluetooth. It's great to have a computer that also provides what a consumer wants and needs.
It seems a bit extreme. The Studio 1737 works flawlessly with Windows 7 64 Bit. If you had spent time posting on the forums before taking it to the computer repair shop and destroying it we could have helped you out opposed to just posting to complain about phone support. Unofficial support on the forums is often better than official support especially for older models. I have compiled a complete Windows 7 64 Bit driver set here for example:
Wrong again. I am focusing on the topic. You are the troll just making negative comments when someone posts something that hurts your feelings. Do you understand the difference? I don't think you do. If you're not trolling why keep addressing me with something that has nothing to do with this forum topic? No friends to talk to?
The switch for Bluetooth disappeared. I uninstalled it in the device manager and scanned for hardware changes, but it didn't reinstall. I manually reinstalled the drivers from intel's website and it still won't show up. Under services there are three Bluetooth related items all running on automatic. When I run the Bluetooth trouble shooter it says my computer doesn't have Bluetooth. My computer says everything is up to date and so are the drivers.
Thanks, in your case the restore may be what solved the problem. But still I gained great insight from your comment. You are the one who pointed me to the right direction(BIOS) where I found Bluetooth unchecked. I enabled it and installed latest drivers. Hurray! I now have Bluetooth.
3a8082e126