Basic Survey

[WiMIN]

Let's get a database going here . . .

What is your Zip Code?

Which service plan are you on?

Which equipment do you use?

What kind of bandwidth do you usually get ( n.nn Mb/s downstream x
n.nn Mb/s upstream)?

Are you in an urban, suburban, or rural area?

How far are you from the nearest CLEAR tower (if known)?

Are you happy with the reliability of your connection?

How frequently do you experience outages?

How many times have you communicated with technical support at CLEAR?

How many months of service meeting your expectations have you enjoyed?

Has CLEAR ever adjusted your bill with credits for downtime, outages,
or reduced bandwidth?

What other comments do you have?

[itguy101]

>What is your Zip Code?

> 19611

> Which service plan are you on?

> Home and On the Go with home phone

> Which equipment do you use?

> (1) My Clear Spot 4G
(1)

> What kind of bandwidth do you usually get ( n.nn Mb/s downstream x
> n.nn Mb/s upstream)?

> below 3.0 Mb/s DL to .06 Mb/s UL

> Are you in an urban, suburban, or rural area?

> urban

> How far are you from the nearest CLEAR tower (if known)?

> .5 miles

> Are you happy with the reliability of your connection?

> No

> How frequently do you experience outages?

> any DL speed under 1Mps might as well be an outage

> How many times have you communicated with technical support at CLEAR?

> 3

> How many months of service meeting your expectations have you enjoyed?

> 2

> Has CLEAR ever adjusted your bill with credits for downtime, outages,
> or reduced bandwidth?

> 1 time 2 weeks of the tower acting bad by my home until it went down. Told clear about it 2 or 3 times a day until oh yay there is something wrong with it. The we need 5 trouble tickets to check a problem was BS too.