CLEAR Subscribers Can't Get No Satisfaction

[WiMIN]

The "Get Satisfaction" forums are a joke. They are censored by the
very company responsible for all of the problems. I understand how
that's expedient for them, but it is very shortsighted.

Hey, sorry to inform you of this, CLEAR, but the Internet means
everyone can be heard. You may buy modem technology from Chinese, but
we'll not let you censor like the communists.

I tried to post this on the CLEAR forums today, but each response was
quickly removed by "Sheldon" and employee whose been on the forums
since the end of August 2010 (see his profile at
http://forums.clear.com/people/sheldon_r_1392114). This is the first
time that I am aware of that my posts have been deleted, so I believe
this must have hit a nerve. Sheldon did not provide any reason for the
removals in the field intended for that.

So, since CLEAR doesn't like it and felt it should be censored, I
suggest that everyone who reads this go to the CLEAR forums now and
post your own such comments advising consumers of their rights to
contact the FCC and complain about the service and the representations
made.

The gist of the censored post:

Everyone having these problems should contact the FCC to look into
this. If CLEAR
has nothing to hide, they will not object, right?

The FCC is the entity charged with overseeing such issues and is
very concerned
about access to broadband and whether companies they license deal
fairly with
their subscribers.

Contact one or more of the FCC commissioners with the details of
your case.

If enough CLEAR subscribers reach out, perhaps the FCC will
investigate.

See http://reboot.fcc.gov/commissioners for contact info.

Be sure to also contact the FCC and file a formal complaint at:

http://esupport.fcc.gov/index.htm?job=complaints

You call also toll-free at 1-888-CALL-FCC (1-888-225-5322).


The following are the actual removal notices (with some redactions for
privacy, as well as added text denoted by "{" and "}" symbols:

Your reply on Get Satisfaction was removed

This reply has been removed by {Sheldon at} CLEAR:

Forget the FTC and the BBB, I think what is needed here is a
class action lawsuit, or
petition the FCC to look into this. The FCC is the entity
charged with overseeing such
issues. The FCC ruled against Comcast on an issue like this
fairly recently, I believe,
but was overturned in court. However, if I recall correctly,
Comcast was not
promising "unlimited" usage.

I suggest contacting the FCC commissioners with the details of
your case. Maybe if
enough of them hear from CLEAR subscribers who are being
throttled and have
horrible service, they'll look into it. See http://reboot.fcc.gov/commissioners

Replies can be removed by community moderators if they contain
inappropriate content
or private information. This was the reason given in this case:

CLEAR: ""



Your reply on Get Satisfaction was removed

This reply has been removed by {Sheldon at} CLEAR:

I suggest that each of you petition the FCC to look into this.
The FCC is the entity
charged with overseeing such issues and is very concerned
about access to
broadband and whether companies they license deal fairly with
their subscribers.

I suggest contacting the FCC commissioners with the details of
your case. Maybe
if enough of them hear from CLEAR subscribers, the FCC will
investigate.

See http://reboot.fcc.gov/commissioners for contact info.

Replies can be removed by community moderators if they contain
inappropriate content
or private information. This was the reason given in this case:

CLEAR: ""


Your reply on Get Satisfaction was removed

This reply has been removed by {Sheldon at} CLEAR:

I {suggest} contacting the FCC to look into this. The FCC is
the entity charged
with overseeing such issues and is very concerned about access
to broadband
and whether companies they license deal fairly with their
subscribers.

Contact one or more of the FCC commissioners with the details
of your case.
They have more than one reason to respond (because, hopefully,
they care, and
also b/c they want to advance their careers). If enough CLEAR
subscribers contact
them, the FCC would probably investigate.

See http://reboot.fcc.gov/commissioners for contact info.

Replies can be removed by community moderators if they contain
inappropriate content
or private information. This was the reason given in this case:

CLEAR: ""



Your reply on Get Satisfaction was removed

This reply has been removed by {Sheldon at} CLEAR:

Everyone having these problems should contact the FCC to look
into this. If
CLEAR has nothing to hide, they will not object, right?

The FCC is the entity charged with overseeing such issues and
is very
concerned about access to broadband and whether companies they
license
deal fairly with their subscribers. Contact one or more of the
FCC
commissioners with the details of your case. If enough CLEAR
subscribers
reach out, the FCC will investigate.

See http://reboot.fcc.gov/commissioners for contact info.

Replies can be removed by community moderators if they contain
inappropriate content
or private information. This was the reason given in this case:

CLEAR: ""

[Ash]

On Nov 19, 12:43 pm, WiMIN <wi...@spamex.com> wrote:
-=> [snip]

They delete a lot of posts WiMIN, as well as do a good job locking or
changing the passwords of accounts that appear to rock the boat too
much (like my own).

I made a separate post that details this in greater depth.

--Zarakitty