Library Assistant titles
Goforth, Dustin
Hello Local Network,
I hope everyone continues to be safe out there. I am hoping that some of you could assist me. I was wondering if those of you that have merged your Clerks and Librarian Assistants together into a new title could send me your generic job description? If you haven’t merged your two positions together, would you have an updated job description on the duties performed by a Librarian Assistant and Clerk?
Thanks,
Dustin Goforth
Circulation Supervisor
Library & Cultural Services Department | City of Aurora
office 303.739.6631 office dgof...@auroragov.org
Facebook | Twitter | Instagram | Nextdoor | AuroraTV.org
Peggy Moore
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Cindy Martin
CINDY MARTIN
Coordinator of Lending Services
A R A P A H O E L I B R A R I E S
Sent: Wednesday, September 2, 2020 4:28 PM
To: cl...@googlegroups.com <cl...@googlegroups.com>
Subject: Re: Library Assistant titles
Goforth, Dustin
Sure,
We define at Aurora Clerks to man the desk and handle the library’s clerical duties (patron accounts, checking out material, paging, occasional reference questions) and library assistants we’ve kept more into a role of reference questions, reader’s advisories, technical/computer questions, some programming creation, and some basics leadership roles such as TAG leader or volunteer lead).
Thanks,
Dustin Goforth
Circulation Supervisor
Library & Cultural Services Department | City of Aurora
office 303.739.6631 office dgof...@auroragov.org
Facebook | Twitter | Instagram | Nextdoor | AuroraTV.org
From: cl...@googlegroups.com <cl...@googlegroups.com>
On Behalf Of Peggy Moore
Sent: Wednesday, September 2, 2020 4:28 PM
To: cl...@googlegroups.com
Subject: Re: Library Assistant titles
Hi Dustin,
To view this discussion on the web visit https://groups.google.com/d/msgid/clcn/CAL4f67%2B0q-UO7w5%3De0qzbM_zQehnmBmUT286dyB_B8cZfCksTw%40mail.gmail.com.
Cindy Martin
Role:
Assists patrons in the use of the library by delivering outstanding and personalized service in all areas.
Major Duties and Responsibilities:
70% PATRON ASSISTANCE
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Greets patrons and provides proactive assistance
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Provides personalized advisory services to patrons
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Assists patrons with library account maintenance (check out, placing holds, fines)
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Helps patrons with general reference and tech assistance
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Provides handoff to various other specialists when appropriate
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Merchandises
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Promotes library services, programs and offerings
30% MATERIAL PROCESSING
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Processes materials, shelves, handles holds
Qualifications:
Two to five years of similar or related experience, preferred.
Bachelor's degree, preferred.
Ability to work varying shifts, including evenings and weekends, required.
Knowledge
of informational databases, preferred.
Intermediate
technology skills for Windows, Word, Excel, Internet Explorer and Outlook, required.
Intermediate
skills in Sierra, preferred.
Ability
to be mobile 100% of the time. Ability to bend, stoop, reach, and push a loaded wheeled book truck weighing up to 100 pounds and ability to lift
up to
35 pounds unassisted, regularly and up to 50 pounds assisted occasionally required.
Ability
to focus on the customer, show integrity, be inclusive, enjoy learning and have fun.
Ability
to exercise confidence and excitement in the vast technological and online resources the Library District has available.
Ability to provide intermediate advisory services to patrons in all collection formats and genres, and advanced advisory services in one area of choice.
Passionate
about the mission of public libraries.
Comfortable
with the principles of intellectual freedom.
Ability
to adhere to ALD's Core Competencies including dedication to providing courageous leadership, outstanding customer service, professionalism, communication, adaptability, accountability, delivering very important patron experiences, surprise and delight, making
every experience matter, and striving for simplicity.
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Recognizes and acts by giving positive respect, responses, and support to all.
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Committed to provide outstanding and personalized customer service to patrons, coworkers and customers.
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Ability to establish and maintain effective working relationships with internal and external customers, and gain their trust and respect.
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Display professionalism in dress and demeanor, both internally and externally.
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Respond to change with a positive attitude and a willingness to learn new ways.
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Ability to hold themselves responsible in all work assignments and interactions.
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Take personal ownership in the organizations success.
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Ability to clearly convey and receive information and ideas through a variety of formats and communicate to others in a manner that engages the listener.
CINDY MARTIN
Coordinator of Lending Services
A R A P A H O E L I B R A R I E S
Sent: Wednesday, September 2, 2020 4:32 PM
To: cl...@googlegroups.com <cl...@googlegroups.com>
Subject: RE: Library Assistant titles