Hello Jay!
Yes, by reducing the k-mer length (e.g., 19, 20, or 21) with the full mode (option "-m 0") you should get more hits -- but also more noise, that's why we recommend to filter results and use high-confidence assignments.
Maybe you could also try CLARK-S (option "--spaced") if you have not already? In order to do so, you will need to build the databases of spaced k-mers (script "buildSpacedDB.sh", cf. README file).
Finally, what is your database? If using smaller k-mers and CLARK-S do not help then you could expand your database with more genomes (using the "Custom" database, cf. README file) so there will be more k-mers to compare with (e.g., the full set of bacteria/archaea/viruses genomes from RefSeq).
Please let us know if this helps!
Best,
Rachid