LEGATO Software Leverages Identify's AppSight Application Support System to Ensure Optimal Service for Enterprise Customers
Identify Software via BizWire
RALEIGH, N.C.--(BUSINESS WIRE)--April 29, 2004--Identify(R)
Software, the pioneer and leader in application support software,
today announced that LEGATO Software (Mountain View, Calif.), a
division of EMC Corp. (NYSE: EMC) and a global provider of open,
enterprise-class software solutions and services for information
management, has selected Identify's AppSight(TM) Application Support
System to help ensure that its enterprise-class customers receive the
best possible support for their mission-critical applications.
"LEGATO has a long-standing history of delivering world-class
support to our customers, as indicated by the recently achieved STAR
award for exceptional support by the Service and Support Professionals
Association (SSPA)," says Tom Panozzo, senior vice president, Support
Services, LEGATO Software. "As a commitment to our customers, we
continue to look for innovative solutions that ensure our customers
receive the best possible support for their applications. We believe
AppSight will help us meet the demands of our customer base and enable
us to continue offering the highest levels of customer service and
support in the industry."
Identify's AppSight is an application support solution that
captures, communicates, and pinpoints the root cause of production
application problems throughout an entire support process,
dramatically reducing the time it takes to resolve application
problems. AppSight captures the information needed to solve problems
at all tiers of application execution -- from the user experience,
through application performance and configuration, down to code-level
execution flow and variable values. Using AppSight, support personnel
can skip the process of recreating the application problem and proceed
directly to solving it, eliminating up to 80 percent of the cycle time
usually consumed by root cause analysis.
"LEGATO's dedication and commitment to a 'customer first'
philosophy has helped it achieve industry-leading awards and a high
customer satisfaction rating," said Yochi Slonim, president and CEO of
Identify Software. "Its use of AppSight will help LEGATO achieve the
next step in providing its customers outstanding application support,
while dramatically reducing its own day-to-day support costs."
About LEGATO Software
LEGATO Software, a division of EMC Corporation (NYSE:EMC), is a
global provider of open, enterprise-class software solutions and
services for Information Management -- helping organizations simplify
management and control of information, and enable business continuity
and compliance at the lowest TCO. LEGATO's information protection,
automated availability, and messaging management solutions are
delivered through a worldwide network of strategic partnerships and
alliances, as well as a direct sales force. The division's
headquarters are located at 2350 West El Camino Real, Mountain View,
CA 94040; 650-210-7000; fax: 650-210-7032; Web site: www.legato.com.
About Identify Software
Identify Software, the pioneer and leader in application support
software, is driven to help enterprises and software vendors
accelerate the application problem resolution process to optimize
business-critical application support processes. Hundreds of customers
rely on Identify's application support solutions to reduce application
support costs and improve business service. Founded in 1996, Identify
is a global organization, with operational headquarters in Raleigh,
North Carolina, and offices throughout the U.S., Europe, and
Asia-Pacific. For more information about Identify, please visit
www.identify.com or call 800.364.5467.
Identify is a registered trademark and AppSight is a trademark of
Identify Software Ltd. Other product and company names herein may be
trademarks of their registered owners.