A visit from the Nieghbourhood Response Team re changing door handles

[helen gilroy]

Hello all
 
Just a quick plea.  I recently received a slip of paper from the Neighbourhood Raspid Response Team about the replacement of door handles with a manufacturers fault.  I hadn't requested this response and so contacted my neighbours and they then told me that they too had them and explained why there was a need to replace them.  I am glad to have them done but really it would be helpful in future (should the need arise) for a notice to go up either on the notice boards in the building or preferably if a letter is sent out or emailed explaining what this is all about. 
 
I made an appointment as a number was provided and yes, it was then that I learned about the need but that call should not have been necessary to explain the reason for the visit.  He called and knocked lightly without using the Intercom and because we had an appointment it was fine and I opened the door.  Meir and others who have visited have not used the Intercom and the second plea is that they be required to do so as many tenants with us are deaf and anyone can miss a slight tap on the door, if you are in the kitchen or on the balcony and expect a workman anytime between 8 to 12 or 12 to 5, etc.
 
Thanks
 
Helen

[Chair Clarendon-Ellen RA]

Just a pointer from a resident that the reason for works could have been better explained in the initial communication – also I guess people are always aware of is the a scam.

Also if contractors could use the intercom if there is no response knocking on the door I guess.

 

Keith Marston - Chair

Clarendon & Ellen street Residents Association

01273 936850

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