Re: Giganews welcome email not received?

paulag

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May 28, 2009, 8:03:30 PM5/28/09

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On Wed, 27 May 2009 20:09:32 +0100, steve <st...@nospam.invalid>
wrote:

>Has anyone else not received the Giganews welcome email?

I had the same problem, got the original email from Clara but no
followup email from Giganews about my new account.

I contacted Claranet support who told me to email Giganews, so I
emailed Giganews support mentioning my Clara account name and the type
of Claranews account I had, and they emailed me back within a couple
hours with my login name and password.

I never did work out what this 'signup' process other people have
mentioned was all about! :)

Hope this helps.

OneEye

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May 29, 2009, 2:18:16 AM5/29/09

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I had the same problem - clicking the Signup button had failed to submit the
application. I contacted sup...@giganews.com. They were very prompt and
some help. I have IE8, and in the end I discovered that clicking the
"Compatibility View" button solved the problem.

OneEye

"paulag" <pau...@mailinator.com> wrote in message
news:e69u151k646rq9646...@4ax.com...

Steve

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Jun 1, 2009, 11:55:56 AM6/1/09

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In article <e69u151k646rq9646...@4ax.com>,
pau...@mailinator.com says...

Yes it did thanks, giganews were very helpful and sent me details very
quickly.

Steve.

Kevin Reilly

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Jun 17, 2009, 1:15:22 PM6/17/09

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On 29/05/2009 01:03, paulag wrote:

> I had the same problem, got the original email from Clara but no
> followup email from Giganews about my new account.

Ditto. The reason I didn't get mine was because my spam filters were set up
to drop (not bounce -- Clara doesn't like bouncing) any messages to my
default Clara address except those from Clara themselves. Because Clara
passed this address on to GigaNews, their message was lost :(

In the first instance I contacted Clara explaining that their web pages
detailing how to migrate were useless without the sign up details, and
asking if they could -- perhaps in conjunction with GigaNews -- arrange for
redelivery of the e-mail. I received a reply telling me that they could not
arrange redelivery (fair enough) and that to migrate I should point my
browser to those self-same pages that I can't use without the login details
they can't send me. Classic.

I've contacted GigaNews, so hopefully they'll have more of a clue.

Actually I'm already a GigaNews customer and my main reason for wanting the
sign up details was to access the ClaraNet support newsgroups. So I was
somewhat taken aback to discover at least two of them -- claranet.support
and claranet.systems -- available here via my generic GigaNews account.

Is this situation going to remain in perpetuity or will the internal groups
eventually be limited in some way to Clara customers only? In my experience
it's quite unusual for ISPs with their own official Usenet support channels
to propagate them to the world in this way.

--
Kev
__________________________________________________________________________
"Those who say that I am not in agreement with the policy are, rightly or
wrongly, quite wrong." William Whitelaw

Kevin Reilly

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Jun 17, 2009, 1:30:18 PM6/17/09

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On 17/06/2009 18:15, Kevin Reilly wrote:

> I've contacted GigaNews, so hopefully they'll have more of a clue.

Blimey. Reply received within 15 minutes, details entered, all systems go.
If only all tech support were like this.

--
Kev
__________________________________________________________________________
"Will care for your dog while you are on vacation or during mating."
Classified advertisement, Enigma, GA