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I'm also having the same issue with an MP4 from. When I view the file either from the dropbox folder on my laptop or after I download the file from dropbox, the video will play with no sound. However, I can hear the audio when viewing the file in a browser.
Any support on this will be great.
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My friend has uploaded 3 video's for me, she has an iPhone and I have a samsung. I need to download these video's so that I can edit them for a video we are creating but they will only download the audio when I have tried on both my phone and comp.
You have Samsung? It's great! Try this app (for free in playstore) to get solved your Audio-Problem! The Name is "You-Cut". I have had many Problems too, and all are now solved! It's the best app! You can try to open the Video with this app for example at first
When I try and download them onto my phone I get nothing. I 'export' them from dropbox into a folder on my phone and when it's shown as complete I go onto that folder and there's nothing there at all. I have tried exporting it to a number of folders and nothing happens.
Hello! Most likely you have a standard Windows video player installed. The transmitted video with iphone is likely in the format. " MOV ". On this to solve the problem recommend to install a third-party video player on the PC (eg "VLC or" KMPlayer "), and to edit the video for Android recommend to install" VivaVideo "or" KineMaster ".
We have a recurring issue where some of our webinar delegates have reported that they can't hear our shared videos. In all cases, we've been told the live webinar audio is ok, but some attendees lose the sound as soon as we play the uploaded MP4 video. They can see the recording ok but don't hear any audio. For the majority these recordings play ok, but it's a poor experience for the others.
The people who can not hear the audio part of the video are probably people who are using the telephone for the audio part of the webinar. The videos you play back during a webinar always use the computer speakers, if there are any.
The other issue could be a non-standard mp4 video format. Since this video does not play back the same way as regular webinar audio, you might find that some computers/devices do not decode the mp4 as well as others. We have had lots of discussions here about converting your mp4 videos to a standard format that will play back on most platforms.
Thanks @Chris Droessler. In some instances, attendees have connected using the phone but not all. Do you have any recommendations for how the MP4 is produced which might avoid this issue? We use Camtasia so there are various options for encoding but I'm not sure if these would address this issue? Many thanks.
If the issue was with the recordings I think it would affect all of the attendees, not just some of them. The audio for shared videos is played through the attendees computer using its default audio settings. It is possible that these specific attendees default audio out device was muted or unavailable.
When you upload a MP4 video and play it (everyone's computer automatically plays it through the computer speakers. So if you're in an open office everyone will hear the webcast. If you plug-in your headset you can no longer hear the sound of the video because you have to manually change how you hear it. We don't want to tell 300 people on a line how they can hear the video.
That is really more of an individual attendee computer issue. When an attendee connects a headset to their computer either by USB or a traditional 1/8 jack, their computer should automatically switch to using that audio output.
For example, on my personal Windows 10 PC, I was an attendee in a webinar and dialed into the audio using my telephone. The organizer played a YouTube video using the video share feature and the audio played through my PC speakers. When I connected my USB headset the video audio switched to the headset and the GoToWebinar software gave me the option of switching from telephone to computer audio for the webinar. When I disconnected the USB headset the video audio went back to my PC speakers until I plugged in my regular headphones with a 1/8 jack, at which point the audio was then playing through those headphones.
Description of the issue:
YouTube videos are entirely white with only the audio playing, whether they are played with Shields Up or Shields Down. The UI is fine. This happens in fullscreen and outside of fullscreen.
How can this issue be reproduced?
This is happening on Ubuntu 1.64.113 as well. None of the cookie, private, Adblock, user , acceleration suggestions did anything. I accidentally enabled automatic updates, and every video site stopped working.
I have tried the different recommended options for migrating Classic Quizzes into New Quizzes but my Canvas Studio Videos do not show up in my migrated quizzes, so I really hope this issue will be resolved before we move to new quizzes.
I know we will have similar questions about this. It's hard to know if this will be done in time or before the official feature parity release date for New Quizzes. It's "par for the course" when expecting something to match what currently exists in Classic Quizzes, and currently isn't in New Quizzes. It's going to be painful to see faculty I support want to take the plunge into New Quizzes when all their required features aren't going to be there for quite some time.
In building a New Quiz, I am able to use the Upload Media Icon to embed .mp4 video files and .jpg, .png, .gif images, but not .m4a audio files. For audio files it seems to restrict me to .mp3 or .wav or .ogg. I can't see any way to embed Canvas Studio videos. It would be ridiculous from a user perspective if the recommended process were to download them from Studio and then upload them as an .mp4 so I hope that is NOT Canvas's answer to this question. Also, a student should be able to record or embed a Canvas Studio video or audio as their answer to the question. This does not seem possible from either the file upload question type or the essay question type with Rich Content Editor checked.
I got a good tip from a colleague on how to work around this issue and embed a Canvas Studio in the Instructions of a New Quiz (not in the questions though, which as far as I can tell have no editor function that allow to include any media).
Sorry! I misspoke before! The questions do have the same editor functionality that the instructions section does, but, as far as I can tell, they do not currently allow to directly record or create new media in them (unless you import it) or to easily embed Canvas Studio Videos (with their full functionality). Please, correct me if I am wrong.
I truly hope @canvas will update New Quizzes functionality to bring back teachers' ability to upload video and audio as easily as before with Classic Quizzes. I also hope they will update New Quizzes to allow students to reply with audio and video.
I was trying the insert/upload medial link instead, which works by allowing me to copy and paste the code for the public link of Canvas Studio videos to embed them in the question (without the additional functionality, such as comments, details, on screen quizzes, etc.) but at least the videos work
I am trying the Upload link you suggested now. So far, it does not seem to work with my videos, probably because they are not the right format, as you mentioned before. I can drag them and embed them, but not view them I will keep on playing around with them though, and see if I can figure this out.
The Classic Quizzes also gave us the option to record media right on the instructions and/or questions. So I have a lot of short recordings that I created on Classic Quizzes which as of right now I have no idea how to move to New Quizzes.
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