Help Desk Central
James Talbot
Call 979.845.8300 or email help...@tamu.edu. Visit the Knowledge Base for contact information, tutorials, guides and other documentation on IT resources and services. HDC is located in the Computing Services Center, Room CS00.
The service desk is focused on meeting central's technical needs and providing high quality dependable and secure services. We provide phone, e-mail and walk in computer support for all faculty, staff, students and guests at Central Washington University
The Welcome Centers at all Central Piedmont campuses remain open 8 a.m.- 5 p.m. Dec. 19-22 to help you get registered for spring classes or with other questions! (Evening hours at the Central Campus Welcome Center will not be available that week).
The Welcome Centers and the IT Service Desk will also re-open at that time for registration help and technology assistance. You can still register and pay for spring classes online through Jan. 8, 2023, even while the college is closed.
IT service requests can still be created at servicedesk.cpcc.edu. These requests will be processed when the college reopens. If you have questions about Brightspace for a winter session class, you can continue to use the Brightspace 24/7 support even when the college is closed by clicking on the Support heading in the Brightspace navigation bar.
This enables you to log user requests, integrate asset data and deploy software applications. When you integrate Endpoint Central with Help Desk, you can make help-desk requests by clicking on the Endpoint Central icon in the system tray from any of the computers that are managed by Endpoint Central. The requests are automatically logged into the Help Desk application as incidents. These requests will be assigned by the Help Desk personnel to the respective IT personnel. The IT personnel will make the changes that have been requested using Endpoint Central. In addition to logging help-desk requests, you can also complete the following tasks:
Endpoint Central integration with Asset Explorer let's you to get up-to-date Systems and Mobile device information automatically. This data will be periodically updated from Endpoint Central to Asset Explorer data base.
Endpoint Central's IT Asset Management module has the ability to detect hardware/software changes in the network right from your mobile app. With advanced features like software metering, you can track the licensed software usage and scan different file types to review memory usage. You can also schedule and generate your reports, thus making it easier to monitor your assets.
Endpoint Central's integration with Analytics Plus helps improve IT management performance and efficiency with better insight into your data. Choose from over 100 reports and dashboards built on more than 80 KPIs or customize them to create your own, without being a data expert.
If you can log in to Texas A&M Email, then you already have a NetID. Your log in to Texas A&M Email is your NetID.
If you have never logged in to Texas A&M Email, you may need to activate your NetID by visiting the Aggie Computing Gateway. Click the Activate NetID link under NetID Account Management. To activate your NetID, you will need to have your UIN ready.
If you have difficulty logging in to Texas A&M Email or activating your NetID, you can contact Help Desk Central anytime by calling 979.845.8300 or sending email to help...@tamu.edu. Help Desk Central can help you determine if you qualify to activate a NetID or give you your NetID if it has already been activated.
Your NetID password will last for one year. Passwords with 16 characters or more will last for four years. As your password expiration nears, you will receive a reminder via email to change it. After it has expired, you will be unable to access most systems until you have changed it. Changing your password more frequently is certainly acceptable, and doing so will prevent you from receiving expiration notices.
The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
A beta version of Eureka is now also available on Microsoft Teams for central and school staff in the desktop or mobile platform. If you are logged into Microsoft Teams on your desktop, Eureka (BETA) will be displayed on the left sidebar of your screen.
Tara worked as a newspaper reporter and editor for more than 13 years and served as executive editor of the full suite of CDW Tech magazines until 2019. She enjoys learning about new technology and traveling with her family.
In this high-stakes environment, student-run help desks have grown in importance, frequently serving as the first stop for IT support when student and teacher devices break down. While not a new solution, student-run help desks offer valuable opportunities to gain the highly sought-after skills and experience that prepare graduates to join the technology workforce or go on to earn higher degrees in these in-demand fields.
As examples, the report points to the New Mexico Public Education Department and New Mexico Regional Education Cooperatives Association, which launched a statewide student-run help desk. Students resolve support tickets within their districts and through the statewide call center while gaining skills and completing technical certifications.
The Bethlehem and Ulster BOCES programs take a no-holds-barred approach to access and engagement for students, exposing them to virtually every support call or troubleshooting request that comes in. That includes everything from renaming tablets and building monitor stands to repairing Chromebooks and solving connectivity challenges, and much more.
Bethlehem Central is a Google district, so students primarily work on Chromebooks, but they also answer the phones. The district equips every classroom with ViewSonic boards attached to PCs. Whenever teachers have problems with their setup, students visit the rooms to troubleshoot. They also assist with copiers and printers throughout the building.
Given the nature of the programs hosted within the BOCES facilities, student help desk participants gain exposure to a wide variety of cutting-edge technology: laser printers for engineering and manufacturing courses, robotics technology for programming courses and a 3D human anatomy system for medical courses. All of those tools require support along with a varied mix of more typical Apple, Google and Microsoft devices.
The topics listed cover the most common Duo inquiries. You can find directions for enrolling in Duo, adding a new device to Duo, reactivating your push notifications, and troubleshooting your Health and SSO accounts with Duo.
The steps below detail how to enroll your NetID account in Duo NetID Two-Factor Authentication, and how to setup an Android or iPhone to receive login requests from your two-factor account. Duo requires Android 8.0 or newer and iOS 13.0 or newer. For assistance in adding tablets, landlines, or cell phones that are not smartphones, contact Help Desk Central at (979) 845-8300 or help...@tamu.edu.
Please note, if you begin DUO enrollment but do not complete it, this can cause errors when trying to access DUO secured applications/sites. Please fully complete the enrollment to prevent any issues with your account.
It is strongly recommended that you set up more than one device to use with Duo NetID Two-Factor Authentication. In the case that your primary device is inaccessible, you can use a secondary device as a backup.
These directions will help you reactivate the Duo app if you have a new phone with the same number. These directions will also help you if you simply need to reactivate push notifications for any reason. If your phone number has changed, please call Help Desk Central at (979) 845-8300 or start a chat at help.tamu.edu.
To change your default Duo device, it must be listed as the first option in your list of authentication devices. This will require you to delete any devices listed before your preferred device. You can re-add those devices after you have made your preferred device the default.
Duo Push notifications can appear on your Apple watch as long as the iPhone receiving Duo authentications is paired via Bluetooth to the Apple watch. Ensure that the Duo Mobile App is installed and activated for the iPhone.
Some older cell phones do not support the Duo Mobile App. If this is the case, Duo can still be authenticated via the Call Me option.
To enroll an older device in Duo, follow the same steps given in the First-Time Enrollment section above, but select Other during step 5. You will not be prompted to download Duo and will be allowed to complete the set up process.
A USB token is a small chip designed to fit into a computer's USB slot. Its small size allows it to be carried on a key ring or a lanyard for convenience. USB tokens for use with Duo NetID Two-Factor Authentication can be purchased by faculty, staff, students, or university departments. They are not available for purchase by students at this time. Please visit the Texas A&M Software Store for more information on USB keys.
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