Quickbooks Repair File And Network Problems

[James Talbot]

Ihave been trying and failing to send my PO through quickbooks to a vendor the last couple days. I get the "Quickbooks is unable to send emails due to network connection failure." error message. I have updated windows on my server, I have updated quickbooks, I have deleted my email address from the send forms tab in preferences and re-inputted my email, I have switched from the quickbooks emails and clicked ok - just to go back to the regular email, I verified the file, rebuilt the file and none of this has worked.

The vendor I was trying to send the PO to has two different names, separated by a semi-colon, in the "To:" box. As a last ditch attempt to do something, I deleted one of the names from the box. It worked. Can someone help me as to why this is happening all of a sudden?

QuickBooks requires recipients to be separated by a comma and a space, rather then a semicolon. This may be way you were able to send the email until after deleting the semicolon plus the other name.

Since you're still having an error after trying those troubleshooting steps, I suggest reaching out to our Customer Support team. They have tools such as screen-sharing (remote access) that can check your account why you're unable to send emails in QuickBooks Desktop.

Finally, I just discovered the solution too....I deleted the second email in the To line that was separated by a semicolon....it used to work that way in old versions I think. Anyway, I just added the persons email to the CC section and it sent. Nice to know that you can put more than one person in the "To" field separated by a comma and a space. Problem solved. However, it should not send up a "network connection error".....

Right-click the QuickBooks icon, then select Properties.

Select the Compatibility tab.

Deselect Run this program as Administrator. But if this option is grayed out, click on Show Settings for All Users.

Select Okay.

Exit, then restart QuickBooks.

Second, you need to ensure that your email preference is set correctly in QuickBooks. Kindly follow these steps:

I just ran into this issue after 2 days of emailing invoices normally. If there were more than one email address, it was getting rejected. I assumed maybe the person was no longer working for the company... until I ran into the issue again.

I just recently switched from using our comcast.net email address to using Outlook, I'm still learning about Outlook so Google helped a bit, so did this post. I wasn't using semicolons but commas with spaces in between. Removing the space helped & I am at the moment able to send batch invoices with no issue. Hoping it stays this way! LOL

I don't have a solution yet but I encounter this every month when I send bills. It sends 9 or 10 emails and then it pops up with the message - Quickbooks is unable to send emails due to network connection failure. It probably will let you send more the next day but I send all my bills the same day so I click on save the attachment after clicking to send it - then manually mail it. What a colossal PITA.

Hi - Thanks for trying. Nothing you sent addressed the issue. For one customer, my webmail set up for QB works fine - in fact for multiple customers. But, for another one, suddenly it does not and I get the network connection failure error.

I appreciate you following the instructions in this thread and getting in touch with our one of our support representatives. Aside from checking the settings in the webmail preferences, we can send a test email from QuickBooks. If you still see an error, toggle your preferences. Here's how:

Open QuickBooks and send a test email or transaction. Additionally, QuickBooks runs online services in the background using Internet Explorer. There might be a need to reset your email preferences. I'll demonstrate how:

If you still see an error, you may want to reach out to Microsoft directly or an IT professional for help fixing Microsoft Outlook. Here's an article you can refer to for more details about fixing errors when unable to connect to the email server.

Thanks. Just one question - you do realize that my email setuup works fine for some clients, but not another one. So far, only one. So, is that related to my email preferences, etc or something possibly about the client?

It was the syntax change that fixed it for us across the board. We had over 1000 customers in our CRM in QB that we needed to update the main email for, our billers like to have multiple emails as the options for who gets the invoice, then depending on the specific invoice they select the appropriate email address from the 'To' drop down menu within the 'Send Forms' box. However, we would get the network connection error which is incredibly unhelpful as someone trying to solve the problem I immediatly think oh there is an issue with the connection to the email server... WRONG, it's due the way we enter multiple emails in our CRM, we had to replace every semicolon and space that was separating email addresses in the 'Main Email' field with a single comma and no space. That fixed it for us but it was a pain to figure out and no notice from QB about the syntax change is not cool.

Now I realize this may not help you in your specific case since your invoice emails seem to be working for every customer except one, this indicates an issue with that single customer's address and not your own email settings/connection.

1. Is the email address your sending to even valid? Test this by sending them an email outside of QB from your regular mail client. Try to use the email account that QB uses for sending your invoices.

Mine started doing this after QB forgot my email info. I had previously had mine setup manually, but used the auto setup with google this time ( which was laborious) After setting it up it would only send 3-7 emails and then give the network connection failure message.

After fiddling around a bit, I decided to just set it up again manually, saying "others" on pulldown menu when it asks what email provider. The outgoing SMTP server for Gmail is smtp.gmail.com then I clicked the box at bottom SSL/TLS and entered 465. It works fine again. If you have a different provider you can look up the SMTP server info for them individually.

Our client is using QB 2023 Accountant Desktop. Webmail has been successfully configured to use Gmail with enhanced security. Both the Intuit and Gmail security logins have been entered successfully. She is intermittently receiving the "unable to send emails due to network connection failure" error. Sometimes the form gets sent with a second attempt, sometimes it does not send at all, regardless of the attempts. The intermittent nature of this error suggests it's something on the Intuit side. Please advise.

We have just started having the same issue about 2 days ago. It will send a few emails and then we get the error. Try again later it might work. It might not. We are connected to gmail using the advanced security option.

Same issue here. No rhyme or reason why it will & wont send emails. One day it's fine, the next it gets the network error. All emails are to 1 recipient. Worked this morning & then didn't in the afternoon. Awful

You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.

For more information visit our Security Center or to report suspicious websites you can contact us here

This isn't the experience we want you to have when using QuickBooks Desktop Enterprise, @ckritt3. I'm here to assist you and provide some troubleshooting actions to resolve this crashing issue in QuickBooks Desktop and get back to business in no time.

I am having the exact problem... it just freezes and the only way to close it out is to use the task manager. I am using Windows 11 ver 23 Manufacturing and Wholesale. I have had the complete reinstall and that has not worked either. There is no rhyme or reason... it may go 10 min and freeze or it may not freeze for a couple hours but it irritating to be looking at a statement and then start to make the change and it has frozen.

I understand that you have already taken some steps to address the freezing problem you are experiencing with QBDT. Allow me to suggest additional troubleshooting measures to help restore your QuickBooks to its normal functioning.

However, I'd advise getting in touch with our Customer Support Team if the problem still exists after performing the suppressing steps. If other users report the same issue, they can look into it further and open an investigation ticket. To reach them, you may follow the steps shared by Rea_M above or click this link: Contact QuickBooks Desktop support.

3a8082e126