error retrieving results

[drew...@gmail.com]

Hello, I am getting errors with multiple softwares such as this example with MUSCLE.  I have specifically used the test/example script on CIPRES and still get this error.  Any help would be much appreciated!

Wed Feb 15 10:10:36 PST 2023 > QUEUE : SUCCESS : NGBW-JOB-MUSCLE-15E88021216947A3AD5B5188340136AE : Added to run queue. 
Wed Feb 15 10:10:42 PST 2023 > COMMANDRENDERING : SUCCESS : NGBW-JOB-MUSCLE-15E88021216947A3AD5B5188340136AE : Command rendered successfully: muscle_expanse -in infile.fasta -seqtype auto -maxiters 16 -maxmb 30000000 -log logfile.txt -weight1 clustalw -cluster1 upgmb -sueff 0.1 -root1 pseudo -maxtrees 1 -weight2 clustalw -cluster2 upgmb -sueff 0.1 -root2 pseudo -objscore sp -noanchors -out output.fasta 
Wed Feb 15 10:10:43 PST 2023 > INPUTSTAGING : SUCCESS : NGBW-JOB-MUSCLE-15E88021216947A3AD5B5188340136AE : Staging input files to: expanse 
Wed Feb 15 10:10:43 PST 2023 > INPUTSTAGING : SUCCESS : NGBW-JOB-MUSCLE-15E88021216947A3AD5B5188340136AE : Input files staged successfully to: /expanse/projects/ngbt/backend/expanse_workspace/NGBW-JOB-MUSCLE-15E88021216947A3AD5B5188340136AE/ 
Wed Feb 15 10:10:45 PST 2023 > SUBMITTED : SUCCESS : NGBW-JOB-MUSCLE-15E88021216947A3AD5B5188340136AE : Submitted to expanse as job '20741454'. 
Wed Feb 15 10:11:58 PST 2023 > LOAD_RESULTS : SUCCESS : NGBW-JOB-MUSCLE-15E88021216947A3AD5B5188340136AE : Trying to transfer results. 
Wed Feb 15 10:11:58 PST 2023 > LOAD_RESULTS : ERROR : NGBW-JOB-MUSCLE-15E88021216947A3AD5B5188340136AE : Error retrieving results for NGBW-JOB-MUSCLE-15E88021216947A3AD5B5188340136AE. Up to 40 automatic retries will be made. 

[Mark Miller]

Hi there,

Thanks for reporting this issue. We are invesitgating it now.

Mark

[Mark Miller]

While we are working to figure it out, you can retrieve your results by downloading the file output.fasta from the "intermediate results" link.

Mark