Subject: New account created but no CPU allocation assigned

[Raquel Hernandez]

Dear CIPRES Support,

I have just created a new CIPRES account, but my profile shows:

• SU Subscribed: 0
• SU Remaining: 0

When I click on "Request 10,000 Extra Free Hours", I receive the message:

Error occurred when trying to add 10000 CPU hours to your account.

Could you please check whether my account has been activated correctly or whether an initial CPU allocation needs to be assigned?

Thank you very much.

Best regards,

Raquel Hernández

[Mark Miller]

Hello Raquel,

As noted on the CIPRES website, the service is ending, and no further submissions are allowed.

This is because there are no funds to continue operations. 

The site will remain open to allow people to recover their data through 8/1/2026.

There are tools to recover your data on the web site.

Sorry I cant be of more help.

Sincerely,

Mark Miller