[seminar] เชิญร่วมฟังบรรยายและเสวนา “e-Government Services Trend In The View of UK : Government Service Delivery – A Citizen Centric Approach”
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International Academy of CIO : IAC ขอเชิญร่วมฟังการบรรยายและเสวนา หัวข้อ “e-Government Services Trend In The View of UK : Government Service Delivery – A Citizen Centric Approach” ในวันพุธที่ 19 มีนาคม 2551 เวลา 9.00 – 11.30 น. โดย Mr. Bill Edwards , Managing Director , Gov3 ประเทศอังกฤษ
Mr. Edwards เป็นอดีตผู้บริหารของ Office of the e-Envoy ผู้มีประสบการณ์การพัฒนา UK online customer delivery , Directgov รวมทั้ง UK Government's flagship online service
การบรรยายและเสวนา ครั้งนี้จัดที่ สถาบันพัฒนาบุคลากรและวิชาการด้านไอซีที เนคเทค ชั้น 22 อาคารมหานครยิบซั่ม ถ. ศรีอยุธยา กท.
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IAC-CIO Forum
March 19,
2008
Arranged by ICT-HR Academic Development
Institute
Organizer: NECTEC and Gov3
Supporter: International Academy of CIO and e-Enterprise
Magazine
Date & Time: Wednesday March 19, 2008, 9:00-11:30
Venue: Seminar room ,
ICT-HR Academic Development Institute , NECTEC
539/2 Gypsum
Metropolitan Building Office, 22nd Fl. Sri Ayuthaya Rd., Ratchathewi,
Bangkok
Map: http://ite.nectec.or.th/modules.php?name=Content&pa=showpage&pid=1
Topic: Government Service Delivery – A Citizen Centric Approach
Speaker: Mr. Bill Edwards, Managing Partner, Gov3 Limited , UK
Moderator: Mr. Jirapon Tubtimhin , Director, ICT-HR Academic Development Institute , NECTEC
# Language; English and conclusion in Thai by Mr.
Jirapon Tubtimhin
# Registration Fee; Free
# Registration: Please send e-mail with your name, position, organization and contact telephone no. to secretariat of International Academy of CIO:IAC at porn...@nectec.or.th by March 18, 2008
Topic:- Government Service Delivery – A Citizen Centric Approach
In this seminar, Bill will provide an insight of the necessity for, value and benefits of a citizen centric government service delivery from the perspective of the successful experiences in the UK, Hong Kong and Croatia.
By defining what citizen centricity is and why it is important, Bill will present key international experience that led to OECD countries agreeing that e-Government programmes can only be successful if they are citizen centric. He will address issues such as:
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how online and offline delivery is changing and what is good practice.
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the importance and significance of a multi channel approach, and what this can mean in practice
Bill will also present a radically different model of departmental and agency organisation that is achievable only by understanding the disciplines of citizen centric service delivery, and transforming and integrating government processes around the needs of the citizens. He will illustrate how this one-stop, citizen-centric service delivery approach is delivering enhanced, value-added customer service and significant measurable benefits to the governments’ efficiency worldwide.
Speaker Profile
Bill Edwards, Managing Partner, Gov3 Limited
Former Managing Director of Directgov, and Director of e-Communications in the UK Office of the e-Envoy, Bill is a global leader in customer-facing government, and was the chief architect of Directgov (www.direct.gov.uk) and the underlying business process for a new customer-focused service delivery model.
Bill has a unique combination of government, IT, marketing communications and delivery expertise, which enables him to architect the internal and external components and processes needed to implement successful pan-government/private sector delivery programs. He has proven program management expertise from the successful delivery of complex citizen facing services. Through his international work, Bill has a detailed understanding of how the leading online government services operate around the world.
Bill led the development of one stop portals for the governments in Hong Kong, Croatia and Abu Dhabi. He is currently leading the roadmap development of for the ‘Ask Just Once’ Programme in the State of South Australia.
about Gov3 <http://www.gov3.net/>
IAC Secretariat office: Please contact
ว่าที่ ร้อยตรี พรพรหม อธีตนันท์ | Pornprom Ateetanan
http://giti.nectec.or.th/pornprom | http://www.iacthailand.org
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