Download Freedom Mobile Bill
Maurizio Marston
Title. I'm infuriated right now as I cancelled my service with Freedom Mobile back in March and just received a collections bill from them today claiming I haven't paid them. They have STILL been trying to bill me every month this year even though I cancelled and have a new number. I'm a US resident and was only using Freedom temporarily while I was in Canada because their rates were so cheap. They ended up giving me a MASSIVE hassle when it came to cancelling. At first, I logged into my account on their website, paid off my last bill and cancelled the account. I switched to a US company and got a new number.
The next day, Freedom Mobile charged me again. I called customer service and told them I already paid off my bill and cancelled my account. They said they accidentally charged me again, but they will send me a refund. Simple enough, right? They ended up mailing me a physical check that wasn't even for the right amount (it was half of what they charged me). I called them again, they had no answers, so I got my credit card company to refund the charge. I never cashed their check. I confirmed with my bank that I refunded only the duplicate payment, and that I indeed paid my last bill to Freedom.
Now they sent me this collections letter and are trying to claim that I never paid my last bill with them. They also KEEP trying to charge me for their service every month since March. I called my bank and had them block all payments to them. I called Freedom and they keep saying they cancelled my account and the charges are just a technical issue. I cannot log into my Freedom account online anymore. So is it cancelled or not? And if they sent ME a check for a faulty payment then why are they saying I OWE them money now? I am sorry to those that like this company, but this is extremely scummy of them. Their service was good while I had it, but I cannot stand companies that try to pull this shit when you try to cancel their service.
So I don't really know what I should do. I have an unpaid balance which was due March 24. I tried to pay with multiple cards and the system always gives me this error I called them but there were no agents to speak because of the emergency. I've managed to contact a live agent in the chat. After I explained everything they recommended me to contact my bank (I tried different cards from different banks) which clearly was not a solution. I asked to reactivate my account for an hour or something so I could at least call my bank, but they refused to do so since I had a missed payment in the past. Today I couldn't even reach the live chat support due to high volume of inquiries. I'm staying home and dont really wanna go outside these days. But my phone is essential for my job. So here I am cant txt or call, cant even receive it, completely blocked. Maybe you guys know who to call or email in this case, because it looks like freedom just turned off their customer support. Thanks
Ever since a few weeks ago Freedom Mobile has refused to let me pay my bill. I was vacationing in Montana and I had the US Big Gig one time pass enabled but I failed to notice when my Pay Before date arrived.
I called them and first they tried paying using my credit card info and then they tried my partner's credit card and both times got the same error. So because I'm a long time customer they re-enabled my service, but they seemingly just flipped a switch but my bill still is not paid and I have a negative balance of like $27 (I had a positive balance of around $20 and my bill is only about $40 a month).
Founded in 2008 as Wind Mobile by the telecommunications company Globalive, Freedom was one of several new mobile carriers launched in Canada in 2008 after a government initiative to encourage competition in the wireless sector alongside Mobilicity (later acquired by Rogers Communications) and Public Mobile (later acquired by Telus). It initially launched mobile data and voice services in the Greater Toronto and Hamilton Area, Ontario, on December 16, 2009, and two days later in Calgary, Alberta.[4] Since then, Southern Ontario has been the main target of network expansion: first with Ottawa in Q1 2011, and then with about half a dozen additional regions, the most recently being Cornwall, Cobourg, Belleville, Trenton, Brockville, and Pembroke on March 8, 2019.
Wind Mobile refreshed its plan lineup on March 1, 2012; the Clever and Brilliant plans were eliminated, Pay Your Way permanently included unlimited incoming calls answered when using Wind's network, while the mid-range Smart and high-end Genius plans lost their monikers and had some features changed. Only SMS messages sent to Canadian numbers were included, and all MMS or non-Canadian SMS became pay-per-use. The Wind 25 plan included 100 MB of mobile Internet access, while the Wind 40 plan feature 5 GB of full-speed mobile Internet instead of voice-mail.[36]
On June 17, 2015, Wind Mobile became the first cellular provider to offer service in TTC subway stations through an agreement with BAI Canada, the company which owns the infrastructure that provides mobile and Wi-Fi service for the TTC subway network.[60] The deal included Wind having exclusive rights to the underground mobile system for one year before BAI Canada would allow other providers to join the system.[61]
Shaw Communications announced on December 16, 2015, that it planned to acquire Wind Mobile's parent company Mid-Bowline Group in a deal worth approximately $1.6 billion.[70] The acquisition required approval by Innovation, Science and Economic Development Canada (formerly Industry Canada) and the Competition Bureau. As part of the announcement of the transaction Shaw Communications outlined some terms of the acquisition: then-CEO Alek Krstajic would remain to lead Wind as a division within Shaw and it would remain headquartered in Toronto as a "distinct unit", Wind would remain a budget-priced mobile carrier at least for the short term, and the network upgrade from HSPA 3G to a faster LTE network would continue as planned.[71][72] Brad Shaw, CEO of Shaw Communications, stated in an interview that the acquisition of Wind would allow Shaw to compete "at the same level" as an integrated telecommunications provider with rival Telus in western Canada and gain a foothold in the Ontario telecom market.[70]
On March 15, 2021, Rogers Communications announced its intent to acquire Shaw for $26 billion, subject to regulatory and shareholder approval.[87] Due to competition rules, Rogers was required to sell Freedom Mobile. Globalive Capital and Quebecor made bids to acquire the carrier,[88] with Rogers ultimately accepting the $2.85 billion offer by Quebecor. The deal includes Freedom Mobile's wireless and internet customers, infrastructure, spectrum and retail sites.[89] The sale of Freedom to Quebecor was approved on March 31, 2023, and completed on April 3, 2023.[90][91]
Since Freedom's launch in Canada, other service providers have begun operations using AWS. Those that primarily use this spectrum for their network include Eastlink Wireless and Vidéotron Mobile. Canada's three largest mobile companies (Rogers Wireless, Bell Mobility and Telus Mobility) and their subsidiary brands, as well as independent regional provider SaskTel, only use AWS for their LTE networks. Bell and Rogers deployed LTE in late 2011, while Telus deployed it in early 2012 while maintaining a mutual roaming agreement with Bell. Devices that support AWS LTE but not AWS HSPA+ are incompatible with Freedom's network. In late 2015, Freedom announced it secured $425 million in funding to build its own LTE network, meaning it would be able to offer 4G speeds up to 5x faster than those offered through the current HSPA+ network.[95]
Maximum theoretical speeds for mobile broadband are of 21.1 Mbit/s in most regions and 14.4 Mbit/s in other regions.[100] In 2015, Freedom Mobile upgraded its existing HSPA+ network to DC-HSPA+, which has a theoretical maximum speed of 42 Mbit/s.[101] Independent speed tests as of April 2018 confirm download speeds up to 62.8 Mbit/s and upload speeds up to 14.8 Mbit/s on the LTE band in the city of Toronto. When using CA (Carrier Aggregation, also displayed as "LTE+") in certain supported areas on supported devices, speed tests of 180 Mbit/s download and higher have been achieved.[102]
Though newer iPhone models are compatible with Freedom's network, the carrier was not able to strike an agreement with Apple to sell the iPhone directly to its subscribers until 2017. Carrying the iPhone is considered to be one of the most potent single sales drivers for any mobile network operator, a fact cited after the launch of the iPhone 5 when Rogers signed up more new customers in a week than Wind Mobile had typically attracted over a three-month period.[110]
At launch, three personal monthly voice plans were available from Freedom Mobile. The lowest priced plan had limited minutes, with rollover minutes in later revisions, but was since discontinued. In 2017, it was superseded by a Home 25 plan with unlimited incoming calls and a bucket of outgoing minutes. The latter two launch plans were revised over the years, and are now replaced with Home 30 and Home 40 plans, also featuring a small amount of mobile Internet access.
A variety of monthly plans are offered for both phones and mobile broadband modems. A pay per use plan also exists that bills based on the amount of time data is used. Customers used a monthly average of 0.9 GB in Q2 2013 and 1.5 GB in Q2 2014.[125]
All Freedom customers, including those without a mobile Internet plan or add-on, can access the WindWorld web portal and the Facebook Zero social networking service at no cost. WindWorld consists of CBC News headlines, The Weather Network summaries for cities served by Freedom, premium mobile downloads, and monthly bill payments for Freedom accounts.
Mobile Internet plans and add-ons contain limits on usage. Lower cost plans have a hard limit for data usage; customers will be billed for excess usage. Higher cost plans incorporate a soft limit; usage exceeding this limit may result in the customer's device being throttled to allow other customers fair access to the network. Throttling speeds are typically 256 kbit/s for downloads and 128 kbit/s for uploads. In what Freedom defines as "extreme cases", speeds will be slower than dial-up Internet access at 32 kbit/s for downloads and 16 kbit/s for uploads. When throttling does occur, Freedom will inform customers of the reduced speeds.[129]
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