CONSUMER SATISFACTION SURVEY: BANKING SERVICES IN KENYA.

[Daniel Asher]

Dear Consumer,

Re: Consumer Satisfaction Survey: Banking Services in Kenya.

Consumers rank ‘quality of service’ as a key element for successful service delivery. It is important that consumers receive quality goods and services they pay for. It is against this background that CUTS Nairobi is launching a campaign to understand the current status of consumer satisfaction vis-avis banking services in Kenya by conducting a survey on quality of service provision in the financial sector focusing on banking services.

CUTS, Nairobi wishes to learn your view on the quality of services from your bank(s) in the areas mentioned below. Please share with us your opinion in the attached questionnaire to facilitate subsequent advocacy to improve the quality of service delivery and consumer care /protection in the banking sector. The information will be treated with utmost confidentiality.

Thanks.

 

Daniel Asher,

Programme Officer______________________________________________________
Consumer Unity & Trust Society -Africa Resource Centre (CUTS-ARC), Nairobi
Yaya Court- Room No.5, Ring Road Kilimani
P.O.BOX 8188-00200 Nairobi, Kenya
Ph: +254  20  386 214 9, 386 215 0, 20 232 911 2
Fax: +254-20- 3862149
Mobile: +254 725 913 125/ 733 990 202
Email: d...@cuts.org 
Website : www.cuts-international.org
 
It is better to light a candle than curse the darkness”.   A Chinese proverb.
 
**Information contained in any e-mail transmitted from or on behalf of CUTS-ARC are confidential and intended solely for the addressee(s) and may be legally privileged or prohibited from disclosure and unauthorized use. No legally binding commitments will be created by this E-mail message. CUTS ARC may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the organisation.**

 

[felix okatch]

CMPLETED --- On Tue, 11/15/11, Daniel Asher <d...@cuts.org> wrote:

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[Samson odhiambo]

Thanks Mr. Felix,

 

We highly appreciate your prompt feedback in the questionnaire.

 

Best Regards,

 

Daniel

[Youth Educational Network]

Kindly find attached the filled questionnaire.

[Daniel Asher]

Dear YEN,

 

We are humbled by your kind and prompt response.

 

Daniel Asher

[Daniel Asher]

 

This is a humble reminder for feedback and sincere apology to those who have already shared their feedback on this questionnaire .

[Celine Awuor]

Hi Asher,
Thanks for the kind reminder. I am sending mine this afternoon.
Thanks for your patience!
Celine.

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