How Do I Download Apps On My Virgin Media Box
Dawne Dam
Try viewing a C4, C5, UKTV or Sky programme OnDemand and see if it works. Not a live TV show, but an OnDemand programme - and from one of these broadcasters specifically, because they don't use apps. I have a suspicion this will also fail.
Hello dasher12, thanks for reaching out on our forum and a warm welcome to our community.
We are sorry to see you've been experiencing issues with your connection while on social media only, recently.
We'd be eager to assist with this problem, could you please advise the following:
a) is this an issue on one or many devices and have you managed to improve the connection when your hub is rebooted or reset?
b) does this happen on any other apps or pages such as YouTube for example?
c) have you followed the advice about 'child safe' from jbrennand above since you last posted and has this helped resolving the issue?
Please, let us know and we can advise more based on your feedback - here to help if you still need us.
Adding that I am experiencing the same issue with social media apps and YouTube loading media really slowly or not at all, however Spotify appears to be fine. This is true across multiple iPhones and a Windows 10 laptop. Besides this my interest net speed is great.
What's more, your box has its own up to 10Mb fibre optic broadband connection so it won't slow down your regular broadband service if anyone else in your home is online. And because your TiVo box is hooked up to the web, it'll automatically download the latest apps.
Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.
I have been having same issues, where I log into apps, including Netflix, Prime, BBC I Player. The next day, all of the apps are signed out and I have to complete the sign back in process after doing the factor reset. I signed into all of the apps yesterday and left the box on. Overnight the apps had signed out.
I have done a few tests today. After logging into the apps, I put my box on standby and the box saved my sign into apps. I turned off the power on my box, left it for awhile and then turned it back on. And all of the apps stayed signed into.
Whatever is happening is not related to anything with my VM equipment. This problem only started about 2 to 3 weeks ago. And the issue is that the apps do not stay logged in overnight. For whatever reason, whether you leave the box on standby or turn it off, to use the apps each day, you have to sign into them each day,
If you search online including Twitter, you will see many people reporting exactly the same issue. Up to VM to look at what changes to their systems they have made this month and to see why apps on bixes need a new sign in each day.
I had these exact same symptoms 6 months ago. Would start with apps signing out, losing the icons on the epg and all recordings being deleted. Rebooting the box would fix it for a random amount of time, sometimes hours sometimes days, sometimes weeks. Id even thought of having an smart plug reboot the box at night via an alexa routine but started getting Hard drive errors before trying. Box was replaced and never had the issue since. So im guessing these are early signs of box failure.
I asked what he had done, this was his response... in so many words... he logged a ticket with the Technical team explaining all hardware was checked and/or replaced, and that it must be an account level issue. The Tech team then "Re-Keyed" my account - which basically means they deleted my account and re-set it up from scratch. This fixed the issue immediately.
I have just fallen foul of the recently (not) announced change in VM Security policy, preventing apps like Oulook from using my virginmedia.com email password for authentication, and had to go through the proces to create an App password. Although this has been frustrating as I haven't seen any announcement or warning from VM that this new policy is being enabled, I was OK with the concept, until I tried to folow the instructions, and then found I had to specify a "3rd party" email address as the userid to login to VM, before I can then set the App password.
2) If so, can I use the same 3rd party email address for all my ntlworld.com addresses and my one virginmedia.com address, or does each virgin/ntlworld.com email need a unque 3rd party email address to access it ?
2) If so, can I use the same 3rd party email address for all my ntlworld.com addresses as well as my one virginmedia.com address, or does each virgin/ntlworld.com email need a unque 3rd party email address to access it ?
i have tried to download entourage (sky comedy) the rookie (sky witness) artic from above (sky nature) impractical jokers (comedy central) catfish (mtv) to catch a killer (sky cinema) the alaska triangle (discovery) and barney (virgin tv kids)
as you can see ive tried several different channels and have been unable to get anything to work, i have tried on virgin wifi, bt wif and my mobile data, please could this be resolved as quickily as possible
I cannot seem to find the Virgin media player app on sky glass. Also I thought sky glass came with the bbc player. When I navigate down to apps in the menu I cannot see either. Any idea what's going on?
Thanks very much for your considered response. My confusion came from not distinguishing between "on demand" and the apps. I assumed these were pretty much the same thing but clearly not.
The problem I'm having is that after installing the app on my phone (Moto G7 Plus) the app initially saw my Hub 3.0 (enough to do the initial speed test) but after that any attempts to use the Home Scan option just repeatedly tells me that I need connect to my home network despite the phone itself showing near full strength for the WiFi signal and other apps happily making use of it
*Monthly price shown will increase each year from April 2024 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. Doesn't apply to Netflix Add to Bill add-on, Disney+ Premium add-on, Lionsgate+ add-on & Stream Entertainment subscriptions and admin charge. See www.virginmedia.com/prices and www.o2.co.uk/prices for details
@JodiProud @virginmedia Terrible customer service from Virgin Media. Waited 10 days for cables to be fitted and 4 times no engineer turns up. Had no explanation or update when calling. Trying to cancel joining but now being cut off each time I call. Extremely disappointing.
@Bl0ndeBombscare @virginmedia Been a Virgin Media customer for less than a month having moved from a major competitor. By far the WORST service I've ever encountered. Today alone our TV service has dropped 4 times in the past hour ? Engineer visit BETTER have this sorted or contract will be cancelled
@FernieLynne @virginmedia Been a Virgin Media customer for less than a month having moved from a major competitor. By far the WORST service I've ever encountered. Today alone our TV service has dropped 4 times in the past hour ? Engineer visit BETTER have this sorted or contract will be cancelled
@jasper_51 It was a large outage for many in my area not a one off ! Xmas eve to boxing day !Which virgin media told me about.!My bill should be adjusted for 3 days with no service but it has not . very disappointed
@StuartGreaves07 @virginmedia This issue has been resolved. I now understand several neighbours, like myself, are not happy with the outages and downtimes over the last 2-3months and has raised questions if virgin media is the better service provider. It appears that things are getting worse not better.
@StuartGreaves07 @virginmedia The fault at G81 2YE was resolved this pm. I understand that we cannot expect a fault free service but if you compare this postcode to others for outages and downtime over the last few months, surely even Virgin Media realise that issues in this area are greater than most others.
@camiloa17 @AorusOfficial I hope we can win to upgrade our PC.Btw @oneplus sucks I got the oneplus 11 and they don't support virgin mobile 5G network in Canada.I just upgraded my plan and now my phone doesn't work with 5G.
@labpedro @virginmedia waaay, it's not like Virgin Media to have internet issues eh ... internet off, apps not working, intermittent TV.... great stuff eh...and the website says hey, no issues...run a test...hey, there's an intermittent issue, come back in 24 hours....load of tripe
@shaunBarke39588 @virginmedia Since I got virgin media we have had connection issues. WiFi in the house even next to the router people can't connect to the WiFi . Smart devices don't work correctly, and when they do the drop off.Can't connect to my network, says access denied.Slow speed in the house .
@virginmedia @kitty_cat_1996 Hi Cat B, thank you for your response. Is the Virgin Media SSID being picked up on any of your devices? If not, are you experiencing the same problems on devices connected via WiFi and ethernet cable?
@SpillyWAWA Virgin media technician has for the second time in a month disconnected our internet. Last time we were down for five days. Any time Virgin do any work on our house or in our area, all services for us get cut off. Really poor service and simply human error. @virginmedia
@GuyGrantham1979 @virginmedia Why is it that I have been contacting Virgin Media since the start of October regarding wofi issues? Numerous calls with promises of wifi pods, 100 credit as stated on virgin media website, I made an online complaint and no one has contacted me!!! What's going on???
@JamesElstone @virginmedia @guardian @TheRegister @ispreview @virginmedia Hi Mark, Are you aware Virgin Media Businesses customers on the GRE fixed IP service are offline for 4 days, until Wednesday 20th December 2023?Due to a failed upgrade and no backup plan in place. VMB CS closed until Monday, and TechSupp is now outsourced