Chat Satisi
Gema Shisila
Satisfi Labs is a trusted conversational Artificial Intelligence (AI) and live chat platform for the tourism, entertainment, and sports industries. Their Answer Engine combines patent-pending Context NLP with generative AI capabilities. Simpleview and Satisfi Labs have partnered to conversationalize DMO listing feeds so visitors can access information automatically in a convenient chat experience and engage in real-time conversations. Transform potential travelers into satisfied visitors through meaningful 24/7 conversations using powerful AI chat, guiding them to explore your destination and enjoy their stay.
Transform your customer interactions with conversational AI marketing powered by our AI Chat. Our solution provides consistent and scalable conversations across multiple digital channels. This ensures your guests receive on-brand messaging that builds trust and fosters loyalty towards your brand.
Empower your staff and enhance productivity with our AI Chat solution that seamlessly handles questions year-round, especially during peak events and seasons. By taking on repetitive tasks and serving as a reliable resource for new employees, our chat can save your staff valuable time, boosting their satisfaction while reducing their workload.
Our AI Chat gathers unique data by understanding tens of thousands of customer intents. This specific and categorized data can help businesses identify gaps in their digital communications and make informed decisions based on direct customer feedback.
We launched a partnership with Snowbird in February 2020 in the middle of their busiest season, winter, and just a month before COVID-19 put the world on pause. Snowbird operates throughout multiple seasons with an abundance of information changing throughout the year. As such, we developed an AI-powered virtual assistant to answer a wide range of questions with the goal of helping inform guests, especially during COVID, and reduce call volume to staff.
Snowbird is a year-round resort that operates throughout multiple seasons with information that changes constantly and quickly, often creating a large volume of guest questions. Because skiing was still permitted throughout the pandemic, they also saw a growing demand of guests hoping to recreate outside. In order to meet the needs of its guests during a time where important information was changing rapidly, the resort began to look for ways to ebb the flow of traffic to their human-powered call center.
The platform also provides a reliable way for Snowbird to communicate with guests no matter the time of day or how busy phone lines are. Finally, the virtual assistant allows Snowbird to learn from the questions being asked, helping to inform future communication strategies and operational decisions.
Since its launch, our AI-powered virtual assistant has answered over 38,000 inbound messages from more than 19,000 unique users through the end of April. At its peak, Dog Chat handled 1,500 messages and assisted up to 860 guests in a week. With Dog Chat in place, Snowbird has saved the equivalent of 30 workweeks of a staff member responding to each of these chat questions.
Providing immense help to customer service staff, 24% of all messages received by the Dog Chat have been ticket buying requests, which has allowed them to drive $150,000 in projected annual assisted revenue into the purchase funnel and save guests time. The Dog Chat has enabled Snowbird to free up call and email volume for their staff, allowing them to utilize more of their time to help on-site guests.
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