Hotmail Outlook Setting

[Marieta Reeks]

Ifyou're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.

Your Microsoft account password.

If your password is not being recognized, or if you want to add your Outlook.com account to a smart device like a home security camera, you may need an app password. Learn how to add your Outlook.com account to another mail app or smart device.

If you use Outlook.com to access an account that uses a domain other than @live.com, @hotmail.com, or @outlook.com, you might not be able to sync your accounts using IMAP. To resolve this, remove the connected IMAP account in Outlook.com and reconfigure it as a POP connection. For instructions about how to reconfigure your account to use POP, contact your email account provider.

If you're using a GoDaddy account, follow these instructions to reconfigure your GoDaddy account to use POP. If using POP doesn't resolve your issue, or you need to have IMAP enabled (it's disabled by default), contact GoDaddy support.

I think I'm going crazy! My Outlook keeps popping up asking me to add my IMAP password (which I have no idea what it is), and my emails are not updating. I haven't changed anything to my knowledge and this is happening on both my phone and laptop. I keep being sent to Microsoft 365 to update the password which I have done and then realised I have another Outlook in Microsoft from years ago which I do not use. I need to find the IMAP password for the Outlook I do want to use as it's my business email but Outlook don't seem to have any contact details. Does anyone have any experience with this before I go mad? Really appreciate if anyone has any ideas at all? Many thanks

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@RebeccaS50, first, check your email provider's requirements. Some providers, like Google and Microsoft, necessitate the use of app passwords instead of regular ones for email clients like Outlook. Visit your provider's website for instructions on obtaining an app password.

You can also try disabling and re-enabling your email account within Outlook by right-clicking your account, going to Account Settings, and choosing Disable, then Enable after a few seconds. Additionally, under the Security tab, you can uncheck "Always prompt for login credentials" in File > Account Settings > Account Settings > More Settings > Security.

Additional advice - test your email account through the web interface to isolate the issue to Outlook and if problems persist, use the Microsoft Support and Recovery Tool to diagnose and resolve Outlook issues.

This issue seem to also affect me on the new outlook client. It has happened after adding in a DNS verification entry to my own domain (which is also the primary account for outlook, but managed external to Microsoft).

I checked all of the setup on the email accounts I have, and it was all as expected and specified by the Hosting Domain, every time I restarted New Outlook, It would prompt for the Primary account password, and go through the account setup for it. For the time being I have reverted to the previous outlook client.

@n0hairs It seems that this discussion has lost track of a solution for the constant prompting in Outlook to add email credentials that previously worked fine. I am having the same issue with my Imap account. I also have a POP account with a different email address and this is working fine.

Microsoft Office Outlook 2019. It is up-to-date and I still receive/send mail. I just keep getting darn pop-up asking me to enter my username and password. Which I have done. I have changed settings to the account and repaired the account to no avail.

I'm seeing exactly the same symptoms - for about a week now, upon opening Outlook, and randomly thereafter, I am being prompted for my email account password. Outlook client on Microsoft 365. Same email client configuration has been in place for years without issue, across multiple laptops and PCs. Interestingly I do not see the same issue in the Outlook app on my Google Pixel phone. I had suspected it to be a server-based issue, which this thread seems to confirm. So waiting for Microsoft to fix it.

Email clients: Like a key, email clients (software like Microsoft Outlook) let you access your emails on your computer. These are thicker and offer more features.

Web browsers: Like checking your box online, you can also access your emails through a web browser - thinner and easily accessible anywhere.

No matter which tool you use, you need a password to unlock your mailbox. This password sits on the post office server (not your device).

Here's the key thing about IMAP: it's like a special mailbox key that works wherever you are. You can configure your email client (Outlook) with IMAP, and then access your emails from any computer or phone using the same settings.

If you forget your IMAP password, don't worry! You can just log in to your Microsoft account online and reset it. The password stored on your email client itself isn't visible to the post office (meaning us).

No offense taken. Unfortunately with a backend server issue such as the one which has been going on for several days it can be hard to distinguish which case is a matter of the server outage and which case is a matter of proper username and password.

Over the last couple of weeks I've experienced the same problem with multiple 'outlook.com' email addresses that are now constantly prompting for the password despite this being entered correctly (still accessible via OWA).

Clearing the Outlook entry under Windows Credentials, creating a new Outlook profile (via Control Panel > Mail) appear to have alleviated the issue for now, but I'm not confident the issue won't return with the next update.

Hi everyone. So I did did a few tweaks back when everyone responded and something worked but I don't know what (I did many tweaks but there were also a lot that went over my head). Yesterday I had the same issue and it seems to be when my server drops with new internet providers, then the password prompts begin.

This time (3 hours later of tweaks, research and online chats not to mention various password changes to get into other accounts), I found my professional Outlook email provider, Godaddy, changed my password in there, (although I'm sure that's not the IMAP password I kept being asked for, it was just the password for my email in Godaddy), the new internet providers also restarted everything. And now no prompts again.. I haven't tried the new password in the password prompts as I haven't had any since.. Hope this helps someone! I also realised I can see all of my emails in Godaddy if needed.. This fixed both my laptop and mobile as it happens on both..

On my initial attempts, I got some failures to configure. After trying a few options, they are now configured in Mac & iOS. However, the emails are occasionally acting a bit wonky, such as duplicate emails showing up &/or messages of failure to download.

Mac has the options to configure these as Exchange or Other. iOS has the options to configure these as Exchange, Outlook or Other. (As mentioned above, some of these options failed to configure, but at this point I don't recall which ones.) What should I use to fix my issues?

I have both those email accounts on my Apple Mail app and they work just fine. Before starting with this, delete the accounts you have already created that are not working, first. Then, when you set them up, choose, "Microsoft Exchange" as the option for both your Outlook and Hotmail accounts. In Mail settings click the Accounts tab then the '+' button. The parameters are then setup automatically for you as long as you enter the proper credentials (username/email address and password). Don't modify any of the settings. Just use all the defaults.

Thanks for using Apple Support Communities. We understand you're experiencing some issues with Mail and some of your accounts. If they aren't currently working as expected, we would want to try removing those accounts and then re-adding them as this can help resolve unexpected Mail issues. The resources below can help with these steps.

Are your two emails created within the same Microsoft account? That is what I have. For example - a.hotmail.com is the email also used for the microsoft account logon and the b.outlook.com email was added to that account as another email. I used the method described on microsoft website to create additional emails on an account. If they were from different accounts, I could see how the above problem would go away. But, my understanding is I shouldn't have to do that.

Are you also using these same emails with iOS devices? I also put these emails on my iPhone & iPad. They are both showing a - "Cannot Get Mail, The connection to the server failed" - error. It appears that the Outlook email (only) is failing to send from the iOS devices, but both emails are being received on these devices. Other than the double-counting of the microsoft emails on the Mac, it's able to send/receive both.

The specific issue is with configuring & managing external email alias's on Apple devices. There are some helpful articles on this out there. Using those, I have made progress on this subject. In order to provide clarity on the precise problem and the new questions, I am going to enter a new question to the forum.

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