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Norine Wiltshire

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Aug 3, 2024, 4:29:23 PM8/3/24
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This Mesh WiFi Router, Internet Security, IOT device could be beneficial for ESET subscribers in protecting their entire household of smart devices, much like other ones that are currently available worldwide. It seems to be a popular product where sold, enhances and expands overall security in homes as well as businesses.

Some AVs are now supplying their own Routers with their own built in security as packages. Bitdefender for example has their BOX router. I did bring this up a while back and I'm sure someone from Eset said it was something they had been looking into although I think they had no immediate future plans. With the issues with IoT I can see the usefulness of something like this and not forgetting eset has also had the connected home monitor tool for a few years now.

Yes peteyt, I've also found that F-Secure who has the SENSE Box Router since 2017 has now signed a deal with ZyXel and will feature F-Secure firmware. I purchased a Bitdefender Box a couple of years ago and it worked well for awhile but then began losing server sync and connections etc. So I basically just put it aside as it became too time consuming trying to reset and keep up with.

The only thing is would home users change their routers. Most just use the standard one e.g. their isps use. I suppose If it's easy to setup and has better security than standard ones people would probably use them

Yes, certainly would use if they could minimize the interaction required to keep it stable and secure. We live in a rural area so all we have access to is ADSL. My Box connected with our provider's ZyXel Modem/Router.

Hello,

ESET does have a few OEM partnerships with companies like agreements like Gryphon Online Safety, Ltd. for its router and ClevX, LLC for removable media security, however, it is usually up to each OEM partner to do their own sales, marketing and branding. There may be some joint PR activities, but usually in deals like these ESET is something of a "silent partner," providing the partner with a particular technology or set of technologies which they then go out and sell. I just mentioned those two as examples because they actually mention ESET on their websites. Some OEM partners choose to mention their ESET partnership, others do not.

This is a little different from ESET's Technology Alliance, which we have allied with companies like GreyCortex, Safetica and Xopero to provide a complementary technology, such as traffic analysis, DLP or backups.

You can learn more about these types of activities via the Business Development section of ESET's web site, but as they are primarily sales activities, they are not normally going to come up for discussion here. As my colleague @Marcos noted above, we're primarily a venue for support and sharing information in the forum.

Regards,

Aryeh Goretsky

Hello,

ESET does have a few OEM partnerships with companies like agreements like Gryphon Online Safety, Ltd. for its router and ClevX, LLC for removable media security, however, it is usually up to each OEM partner to do their own sales, marketing and branding. There may be some joint PR activities, but usually in deals like these ESET is something of a "silent partner," providing the partner with a particular technology or set of technologies which they then go out and sell. I just mentioned those two as examples because they actually mention ESET on their websites. Some OEM partners choose to mention their ESET partnership, others do not.

This is a little different from ESET's Technology Alliance, which we have allied with companies like GreyCortex, Safetica and Xopero to provide a complementary technology, such as traffic analysis, DLP or backups.

You can learn more about these types of activities via the Business Development section of ESET's web site, but as they are primarily sales activities, they are not normally going to come up for discussion here. As my colleague @Marcos noted above, we're primarily a venue for support and sharing information in the forum.

Regards,

Aryeh Goretsky

Hi Arveh and thank you very much for responding. I find all of this very interesting. It seems these days things are changing at a pace that becomes difficult to keep up with, much less ahead of, especially for a hillbilly from Kentucky like me.

All together, that is a lot of work, and while ESET has engaged in some activities-at-scale before which required some specialized engineering, making an IoT security device is in a different kind of direction than the has historically been in.

That's not to say that you will never see an ESET IoT security device, but just not to expect anything in the near term, because there's a lot of work to do to get into the hardware space. It may instead be more effective to partner with companies to provide that kind of functionality. But, that's a discussion far beyond my area of expertise.

Regards,

Aryeh Goretsky

Hi Aryeh and thank you very much for responding. I find all of this very interesting. It seems these days things are changing at a pace that becomes difficult to keep up with, much less ahead of, especially for a hillbilly from Kentucky like me.

No doubt to remain competitive, I would think that most all security firms will need to enter the pool at some point. What ESET has now in product, does identify and point out potential network device vulnerabilities, and is one way to help bolster security, however it does not block, to my knowledge any device or filter traffic.

All together, that is a lot of work, and while ESET has engaged in some activities-at-scale before which required some specialized engineering, making an IoT security device is in a different kind of direction than the has historically been in.

That's not to say that you will never see an ESET IoT security device, but just not to expect anything in the near term, because there's a lot of work to do to get into the hardware space. It may instead be more effective to partner with companies to provide that kind of functionality. But, that's a discussion far beyond my area of expertise.

Regards,

Aryeh Goretsky

Just want to say thanks again. I've never seen a forum or internet company for that matter, where there is so much help and consideration for subscriber concerns. The whole experience with ESET is pleasant. Please don't change. It is appreciated.

When i go to login to eset home security the url keeps looping with a callback?code and it just sits there and keeps doing it and not loading any pages. i saw this was and issue before anyone figure it out?

I had the same issue in the past weeks, I saw in the IPS logs that the ESET IP addresses were blocked by the XG.

I went on this site: =sk_SK&viewlocale=en_US and created a new firewall rule to bypass IPS when the destination is one of the FQDN or ip addresses from the eset's KB.

I am attaching an English screenshot of the ESET error message dialog again with the English UI and a screen shot of the settings where you can disable ESET.
ESET Web&Email protection under System Settings > Network > VPN (turning this off will disable ESET and allow you to connect to the Internet. (However, you will need to reinstall ESET to be able to use it again).

Hi we are affected by this issue, all of our macs with 7.3.3600 installed needed a restart after the reboot get the communication error popup and the console says Product is installed but it is not running. Attempting to reinstall 7.3 or 7.4 fails from the console.

Ok, so we can uninstall and install the new version but the real problem here is that eset needs to understand that they remotely turned off web browsing on thousands of macs without warning and without a version number change.

I think this is the case. The users affected already had 7.3.3600.0 installed, so the title of the thread is not exactly correct. It's more of an update to 7.3.3600.0. Personally, I had the ESET icon on the top right of my screen turn yellow and when I opened ESET it said that a restart was needed. After the restart was done all web functionality was broken but I could still resolve DNS and ping my router. Even the Mac Wireless Diagnostics reported connectivity as functioning.

I have been able to confirm here is that for macOS Ventura 13.5.2 and 13.6 devices with ESET 7.3.3600.0 installed, on September 27, 2023, a yellow warning message prompted a reboot, and the reboot After the reboot, ESET Web&E-mail, which is present in the VPN settings, stopped working, and this caused the inability to connect to the Internet, which was also reproduced on several terminals.

Since the problem is fairly easy to reproduce, one wonders why it was not noticed in the testing phase before the release of the latest modules, etc., in the previous version (but there is no release information for 7.4 on this forum).

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