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Lorrine Hatala

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Jul 25, 2024, 8:40:34 PM7/25/24
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The SOS Emergency feature allows you to call emergency services in the event of an accident. This feature can be used even if your phone is locked, meaning that you can call for help at any time no matter what state your phone is in.

Nano SIM"}},"@type":"Question","name":"Does the device support dual SIM card?","acceptedAnswer":"@type":"Answer","text":"No, it supports single SIM card only","@type":"Question","name":"What mobile network standards can be supported?","acceptedAnswer":"@type":"Answer","text":"3G and 4G with VoLTE","@type":"Question","name":"Where can I purchase spare accessories?","acceptedAnswer":"@type":"Answer","text":"You can purchase spare accessories on https:\/\/www.opelmobile.com.au\/shop-accessories\/"]}Power and BatteryHow long is the standby time of the device?This really depends on the strength of the network signal and your usage patterns. Poor network reception and heavier usage pattern can drain battery much faster. Generally it can last up to 1-2 days on standby mode with light usage with good reception, however, we recommend to charge the device daily.

This really depends on the strength of the network signal and your usage patterns. Poor network reception and heavier usage pattern can drain battery much faster. Generally it can last up to 1-2 days on standby mode with light usage with good reception, however, we recommend to charge the device daily."}},"@type":"Question","name":"Can I purchase a spare battery?","acceptedAnswer":"@type":"Answer","text":"Yes, as it uses a removable battery, you can purchase a spare one on https:\/\/www.opelmobile.com.au\/shop\/"]}Power and BatteryStart up Can I enable start up password lock?Yes, you can enable start up password (Require Start Up Password) through the Security menu in Settings app

Yes, you can enable start up password (Require Start Up Password) through the Security menu in Settings app"}}]}Phone CallCan I block a certain phone number from calling or sending messages to me?Yes, you can access Blacklist through Security menu in Settings app

Yes
1) It can reach to the highest HAC standard: M4/T4 rating of the ANSI C63.19 test method
2) It should be compatible with most hearing aids but compatibility is not guaranteed
3) Adjust its position nearby the hearing device properly, so it can achieve the best effect of hearing
4) Please consult with your doctor or hearing aid manufacturer before using a hearing aid with this device
For more information, please refer to our HAC instructions in the Support section

Long-press the # key at the home screen"}},"@type":"Question","name":"How to change ringtone?","acceptedAnswer":"@type":"Answer","text":"Different ringtones can be assigned to different Sound Profiles, to change the ringtones:1) Go to Sound Profiles app2) Highlight the current profile and select Options3) Select Edit Ringtones4) Select Select Ringtones","@type":"Question","name":"Does the device support Talking Keypad?","acceptedAnswer":"@type":"Answer","text":"Yes, this device supports Talking Keypad which can speak out the numbers while you are dialling:1) Go to Sound Profiles app2) Highlight the current profile and select Options3) Select Other Alert Rings4) Select Dial Tone"]}DisplayDoes the device support touch screen?No

Yes, you can disable auto keypad lock through the Security menu inside Settings app, but it is recommended to turn on auto keypad lock for preventing to call out accidentally and extending the battery life

No"}},"@type":"Question","name":"Can I turn off auto keypad lock?","acceptedAnswer":"@type":"Answer","text":"Yes, you can disable auto keypad lock through the Security menu inside Settings app, but it is recommended to turn on auto keypad lock for preventing to call out accidentally and extending the battery life"]}ApplicationsCan I install 3rd-party apps on the device?No, as it is not a smartphone

1) Activate SOS: press the SOS button on the back 3 times2) Stop SOS: press red End-call key few times until it returns to the home screen"}},"@type":"Question","name":"Can the current GPS location be included in the SOS SMS?","acceptedAnswer":"@type":"Answer","text":"Yes, but be reminded that GPS locations cannot be acquired indoors"]}TroubleshootingGeneralCan I use the device overseas?It is designed to work in Australia and New Zealand primarily, and we cannot guarantee it will work overseas

The device comes with a 12 month local warranty:
1) We will provide an identical replacement if we are unable to repair it under warranty
2) If it is not replaceable, we will provide refund based on your original purchase price (a copy of proof of purchase must be provided)
3) We will cover all postage costs if it is under warranty
4) We do not cover accidental damage nor water damage

It is designed to work in Australia and New Zealand primarily, and we cannot guarantee it will work overseas"}},"@type":"Question","name":"What is the warranty?","acceptedAnswer":"@type":"Answer","text":"The device comes with a 12 month local warranty:1) We will provide an identical replacement if we are unable to repair it under warranty2) If it is not replaceable, we will provide refund based on your original purchase price (a copy of proof of purchase must be provided)3) We will cover all postage costs if it is under warranty4) We do not cover accidental damage nor water damage"]}Power and BatteryI cannot turn on the devicePlease refer to the below checklist and follow them properly:
1) The battery is inserted correctly
2) Nothing is covering the gold connection pins on the battery
3) Long-press the Power button for at least 5 seconds to turn it on
4) Charge the device for at least 10 minutes as the battery may have run out of charge completely

Please refer to the below checklist and follow them properly:
1) The power adapter is inserted in the wall socket correctly and the wall switch is turned on
2) The wall socket is working well by testing another adapter or try another power socket
3) The USB cable is being inserted correctly and completely
4) No dirt or dust accumulated in the charging port
5) Charge the device for at least 10 minutes as the battery may have run out of charge completely

Please refer to the below checklist:
1) Use it at the locations with good mobile network reception
2) Do not let the screen stay on for a prolonged period
3) Lower the brightness level of the screen
4) Normally a battery needs a few recharge-discharge cycles to reach its optimal performance
5) Always use genuine Opel Mobile accessories

Please refer to the below checklist and follow them properly:1) The battery is inserted correctly2) Nothing is covering the gold connection pins on the battery3) Long-press the Power button for at least 5 seconds to turn it on4) Charge the device for at least 10 minutes as the battery may have run out of charge completely"}},"@type":"Question","name":"I cannot charge up the device","acceptedAnswer":"@type":"Answer","text":"Please refer to the below checklist and follow them properly:1) The power adapter is inserted in the wall socket correctly and the wall switch is turned on2) The wall socket is working well by testing another adapter or try another power socket3) The USB cable is being inserted correctly and completely4) No dirt or dust accumulated in the charging port5) Charge the device for at least 10 minutes as the battery may have run out of charge completely","@type":"Question","name":"How to get longer standby time?","acceptedAnswer":"@type":"Answer","text":"Please refer to the below checklist:1) Use it at the locations with good mobile network reception2) Do not let the screen stay on for a prolonged period3) Lower the brightness level of the screen 4) Normally a battery needs a few recharge-discharge cycles to reach its optimal performance5) Always use genuine Opel Mobile accessories","@type":"Question","name":"How long does the device take to charge?","acceptedAnswer":"@type":"Answer","text":"Generally it takes up to 2-3 hours for a full charge"]}Start UpThe device is asking for a PUK code during start upThis means you have input the incorrect SIM PIN code for 3 times or more, please contact your network provider to obtain the PUK code of your SIM card (not from Opel Mobile)

Please refer to the below checklist and follow them properly:
1) Must use the correct SIM card size
2) The SIM card is inserted correctly (refer to the Quick Setup Guide in User Manual)
3) The SIM card may be damaged or dirty, please obtain a replacement SIM from your network provider

This means you have input the incorrect SIM PIN code for 3 times or more, please contact your network provider to obtain the PUK code of your SIM card (not from Opel Mobile)"}},"@type":"Question","name":"SIM card cannot be read or SIM card error","acceptedAnswer":"@type":"Answer","text":"Please refer to the below checklist and follow them properly:1) Must use the correct SIM card size2) The SIM card is inserted correctly (refer to the Quick Setup Guide in User Manual)3) The SIM card may be damaged or dirty, please obtain a replacement SIM from your network provider"]}Phone CallI cannot make phone callsPlease refer to the below checklist and follow them properly:
1) The SIM card is inserted correctly (refer to the Quick Setup Guide in User Manual)
2) The SIM card has been activated and has sufficient credit to make calls
3) The phone number you want to call is being input correctly, e.g. with correct area code or country code
4) Make calls at the locations with good mobile network reception
5) They are connected to mobile network and flight Mode is not turned on

Please refer to the below checklist and follow them properly:
1) Try to increase the in-call sound volume
2) Ensure the microphone is not being covered
3) Adjust the position of the earpiece to your ear properly
4) Make calls at the locations with good mobile network reception

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