Burning Paper Effect

[Adabella Frierdich]

recentlyported from kogan to boost and wouldn't let me port back to kogan says invalid voucher but lets me activate a new number, looks like they tightening up with new numbers increased difficulty to cancel auto renew

Thanks for letting us know. So it's cancelled instantly then when you call. So gotta wait the whole month until the data runs out and then cancel as opposed to the old days of deleting card details after activating lol. So you didn't get any pesky questions about why you're cancelling etc then ?

Thanks for letting us know. So it's cancelled instantly then when you call. So gotta wait the whole month until the data runs out and then cancel as opposed to the old days of deleting card details after activating lol. So you didn't get any pesky questions about why you're cancelling etc then ?

Had to call to cancel. There is no other way around it. They did ask why I wanted to cancel. I simply answered because i wanted to. Cancelling the auto-recharge WILL cancel the service. However, unused portion will be refunded. I will wait and cancel right before the renewal day as I still need the number.

It's a disposable virtual card from either Revolut or Wise you can make, destroy, freeze and set limits on cards it is handy when signing up for things like subscriptions you don't want to renew, because you don't need to remember to cancel.

Same experience here. I've just put it in my calendar to cancel it the day before the expiry date. I didn't port my number this time because it was less than 30 days since I used my last Kogan voucher. Seems they are tightning things up.

I recently bought a Kogan sim to make use of the Catch double data plan.

I called at 0900 on a Saturday morning AWST. I was on hold for about 2 minutes (first in line).

Was able to cancel the auto-recharge over the phone without issue.

I called to cancel my service outright and they refused to because I didn't have the sim in the device I was calling from. They wanted to send a confirmation text to proceed with cancellation and refused to action anything without it. Even after establishing my identity with name, address and date of birth. They also refused to action disabling Auto Recharge.

I called again after work and spoke to another CS rep who put me on hold to speak to their Manager and they went ahead and actioned the disabling of Auto Recharge for me. They said without recharge the service would expire after 90 days.

@finbar: Cancelled another service this weekend, put the sim in an old phone in order to receive the confirmation code. Whole process took 4mins and the CS rep was very nice. As opposed to the rep I got when I tried to cancel my first service the other week.

And what If I want dont want to cancel the service, but I want to keep the number valid a little longer, Do I just put a insufficient balance card on the website ? and I have 19 days to port that number out to keep receiving SMS. ?

@USER DC: Also I did a test just now out of curiosity and texted the old number that I just cancelled on the weekend (the sim of which I still have in an old phone) from my main phone. No text was received.

To verify that it has been processed, you can click "Apple Auto Recharge", then navigate back to that link. Error message won't appear the second time; instead it will say, "Your scheduled recharge has been removed".

For those who are still interested, I was searching for a way to cancel my Kogan auto recharge and found the link method above by @itsfree .I can confirm that the method still works and I was not charged when the plan expired.

The data plan clearly states "This plan is data only". You were right to expect that losing the previous plan should be made clear, in case they didn't. I only changed the trial plan to data plan for my iPad so I don't know if any warning is provided when changing plans.

As others have stated it's clearly shown that the 2gb plan is data only, however I agree with you that before your new recharge goes through a warning prompt advising that you will lose your existing plan would not hurt.

When their support is available just plead your case they may reinstate your 3 month plan, I also imagine they will need to sort this out so their recharge options are made clearer.

Kogan have have a duty of care too, you know, you can't just bury everything in terms and conditions, their system should recognize that it is unlikely someone would throw away almost 3 months of unlimited calls for 2 gb of data and have a popup advising you will lose the ability to make calls.

I'm guessing they will do something along those lines , it was obvious from the start Kogan pushed this out in a hurry anyway.

Well that's you sorted , but not everyone is as clever as you.

Over the years I have switched between many prepaid plans and remember many heads up along the way advising how the changes will effect me, but perhaps not every time.

One doesn't have to be all that clever to work out that Kogan has 4 plans, two for 30 days, one includes calls and 6GB of data, the other only includes 2 GB of data, then there is the 90 and 365 day plans for calls and 6GB of data month. Seems pretty simple to work out.

If using voice, sms and data on your service, Kogan want you to recharge with another ACCESS plan should you use your 6gb allocation on the ACCESS90 plan prior to the end of the billing period. Maybe best to go on multiple ACCESS30 plans if you see yourself using more than 6gb per month.

I guess if he had the 12 month plan you would still be saying too bad too sad, clearly there have to be checks in place to stop this from happening if only to free up their support lines.

Also a little empathy is not a bad thing, something that is clearly lacking on many whirlpool threads,probably just a reflection of today's generation.

I'm in a similar senario (except I'm on the 365 day plan and not naive enough to think that changing the plan will not whip out my existing plan) and have used up my 6 GB well before the end of my billing-month.

Hi all :) Just writing to confirm that if you are on Access 30, and you run out of data before the 30 days is up, you can simply order another Access 30 and within minutes you'll have another 6GB to play with.

I am currently in dispute with Kogan over their "extension" facility.

I purchased Access365, giving 6Gb wireless per month for 12 months. I used up my first months 6Gb (another story... waiting 4 weeks & counting for Telstra to provide DSL). When I used the 6Gb Kogan sent an SMS saying I would have to "extend" in order to get more data. The website wouldn't let me do it, saying I have another 344 days until my plan ended. I logged a help ticket, but didn't get a reply within 2 days, so I followed the instructions to "extend" with a Access30, to get 6Gb. After having done so, I finally got a response to my ticket, saying that when the Access30 expired I would have NO REMAINING CREDITS. I responding, pointing out that I have paid them $328 for wireless access, and they have stated that they will provide a total of 12Gb over a total of 40 days, after which I have to buy another plan for continued access.

Regardless of interpretation of Ts&Cs, I believe it is theft to take money for a service and then fail to provide it.

If Kogan don't provide me with the access I paid for, or refund the cost, I am prepared to meet them in the Small Claims Tribunal, for a ruling.

Kogan Mobile's call centre have said they will escalate with management & try to revert me to Access365. And THERE IS NO WAY to get extra monthly quota in a 90 day or 365 day plan. (I could get it if i get a 2nd SIM i.e. another phone #. A technical mess to overcome a bookkeeping issue!). Stay tuned.

to "waiting for nbn" & "Prorata": You are suggesting that our criticisms or Kogan Mobile's product line is purely the result of our intellectual inferiority. But, the SMS Kogan sent me when I used up my monthly quota said that if I wanted to extend my access, I could extend online, by phone or by SMS. Their prepaid mobile terms (3.6) say I MAY change my plan, and I will forfeit remaining credit "If you top-up with a different prepaid voucher". Maybe I should've hired a lawyer to discover that following Kogan's advice to "extend" meant that I was using a different "voucher" and thereby cancelling a 365 day plan I had purchased 14 days earlier. Lawyers might know plan=voucher, extend=cancel, may=will. I thought I was just buying something that was offered by a vendor that I had an existing relationship with. (And why would a "top-up" within an existing "plan" have to be a "plan" too? I couldn't find any reference on their website to being or not being able to get more credit, and put in a help ticket, and never got an answer to that question until I complained about having my plan cancelled.)

While 365 day and 1 year prepaid phone plans do command an expensive upfront cost, they can sometimes work out to be cheaper than their month-to-month counterparts. However, the downside of this affordability is that they tend to offer significantly less value from a dollars-per-gigabyte perspective. You're paying less, but you aren't getting as much for your money." } }, "@type": "Question", "name": "Are long expiry prepaid plans better value than monthly plans?", "acceptedAnswer": "@type": "Answer", "text": "Long expiry, 365 day and 1 year prepaid phone plans are great for those who don't use that much data or like the idea of locking in the cost of their phone bill ahead of time. However, they aren't necessarily going to be the right for everyone as monthly plans can offer significantly more data, perks and flexibility." , "@type": "Question", "name": "Is there a 365-day long expiry plan with unlimited data?", "acceptedAnswer": "@type": "Answer", "text": "At the time of writing, there are no long expiry prepaid plans with unlimited data. If you do want excess-charge free or unmetered data, you'll have to go with a postpaid provider like Felix or Dodo." , "@type": "Question", "name": "Are there any 365 day mobile