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Jenelle Centeno

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Aug 2, 2024, 12:21:36 PM8/2/24

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Click on SETTINGS - Wi-Fi - click on your current wifi connection and click "forget this network".
Check to make sure your DNS settings aren't saved from an old service you used to use (my case). If they are, erase them so when you reconnect to the wifi they will be replaced by the default settings (make sure to do this for both bands is you have a dual band router).

I Talked with Netflix. The tech told me they are aware with the issue with the app and we narrowed it down to special characters in my password. Somehow, with the latest Netflix app update, the Netflix app does not like special characters in the password. I temporarily changed my netflix password to one without special characters and was able to sign in to the netflix app. The Netflix tech says they are working with Apple to resolve the issue. Hope this helps.

Unfortunately, I've found this still to be a problem on my iPad 2 and Apple TV. I wonder when Netflix is going to fix this? It's already April of 2016 and it seems like this is a long-standing problem.

I have the correct email and password. I am able to sign in on my computer (I can post here after all), and I have the exact same info input into my Roku TV. I WILL NOT sign in, it keeps saying my password is incorrect. I went through the forgotten password process and it still will not let me sign in on my TV. I can sign in on a browser using the exact same info, but I can't sign in on my TV.

EDIT: WOW Roku is super annoying with trying to post something! I've done this like 5 times now and it keeps making me do stuff. It's not even specifying what I need to do so I'm just clicking stuff and hoping for the best. Never buying a Roku again after all this account mess.

You should never, ever, have to enter your Roku account password on your Roku device. It's already linked to your account (i.e., permanently logged in). If something is asking for a password it wants the password associated with an account for that provider/service (i.e., Discovery+). If you have a subscription to Discovery+ through Roku try accessing it through The Roku Channel. Like a lot of premium services, Discovery+ can be accessed through its standalone channel/app and through The Roku Channel. If you're subscribed through Roku you probably subscribed to the version that's accessed through The Roku Channel. They're not interchangeable.

We're here to help. Are you trying to access your Roku account on the website? Have you tried logging in on a laptop or mobile device to see if you see any difference? Or another browser like Chrome or Firefox?

If you have tried all the possible troubleshooting steps and the issue still occurs, it may be more effective to get help from our Billing team, for account and billing concerns. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

I have Netflix included as part of my package and it works fine on my tv. But my mobile is suddenly asking me to login to the netflix app and then says password incorrect (which it's not). I then click the link to be sent an email to reset the password but no email is ever received (and i've checked my spam).

Yes it is only the mobiles we are having a problem with, Netflix on the tv is working fine.. Both phones are samsung s23 ultras . one stopped connecting to the netflix app a couple of weeks ago and the second one was more recently.

No issues with any other applications. When you open the Netflix app it asks you to login (which it never used to) it used to be automatic login. You enter the email address and password and it says "incorrect password" which it's not. I then click the reset password link and it says an email has been sent to the email address but none has ever arrived and i've checked the spam folder as well.

Cache was minimal but cleared it and it still doesn't work. I've also tried connecting via my laptop without success, so it is not the phones that are the problem. It is only working on the tv connected to the hub and i do not have to login to that. I think it is something to do with the password/email address. I've been hearing virgin have been having big email problems recently, are there any outstanding issue with the blueyonder addresses ?

Thanks for the reply and for sharing more, Jerry007.
Sorry to hear this didn't work for you and the problem is present on more devices too.

In regard to the emails issues and your concerns about this we can advise that sending or receiving emails has been restored for all customers, would you be able to try logging from a different browser and see if you can log on to Netflix from there?

Also, can you try using this page here to log to your MV account and make a password change at account settings> account details>change password (*under sign in details) and let us know if this can be then used to access your Netflix account?

Also, is your password and email used to access Netflix same as your VM login details?

Lastly, can I ask if you're able to send and receive emails as normal from your Blueyonder account and is the email same as what we use to contact you?
Do you receive our other communications via email in general to this address?

Cheers,

Just switched to firefox as my default and found that I can't sign in to netflix. It always gives me the "incorrect password" message. I've tried resetting the password, clearing cookies, restarting, turning the DNS proection off, restarting my computer, etc to no avail. Anyone else have this issue or know a potential solution?

update: it turns out it seems it was caused by having NordVPN's threat protection turned on. Don't know why that only effects specifically logging into netflix on firefox, but who knows. Thanks for all the suggestions!

I appear to have installed my wifi range extender successfully using WPS setup. I have steady green light on router link LED, also extender is listed as being connected in the routers list of connected devices, but when I try to connect any devices to the wifi extender it will not accept the password for my router.

I'm afraid if you are trying a wrong password. Please check the password from your Technicolor gateway and try the correct password. Hope, the below links can help you if you have a computer connected wireless to your Technicolor gateway.

I had already done a factory reset on my router and then reconnected all my devices to my router after first instructing them to "forget this router" before I posted my question, this can only confirm that the password is correct. The only time my password doesn't work is when I attempt to connect to my wifi extender.

After trying to install OS X El Capitan onto my hard drive, I've come across a problem. When it asks me to sign into my Apple ID I do with the correct information. It then says that my username or password is incorrect. I know this is not the case because I have reset my password and tested it by signing into the App Store on my phone. Anyone else have this problem? Any fixes? Thanks.

Same problem here. I just erased the disk and tried instaling from the recovery partition, and it prompts for my Apple ID & pw. Keeps telling me pw is wrong. I turned off two-factor auth thinking that was the problem, no luck. Changed pw 3 times already and each time the installer tells me pw is wrong!

I had this same problem and was unable to delete the /Users//Library/Application Support/iCloud/Accounts folder, as I had already erased the hard drive. I could have restored from a Time Machine backup but didn't fancy waiting all that time to restore and erase again!

First, enter your password normally and wait for the 2FA code to show up on your other device. Then, enter your password again immediately followed by the code. For example, if your code was 123456, you would enter: yourPassword123456.

I had the issue when trying to reinstall Mac OS on an old MackBook Pro (2017).I could install instead a later version of Mac OS than the one that it was shipped with (Maverick instead of Yosemite).You can do this as follows:

I don't have a Netflix account and never have done. I have a Gmail address which I have never used for public communication. Suddenly I started getting email to this Gmail address from Netflix - not a "Welcome to Netflix" email or one requesting address verification, but what looked like a monthly promo for an existing account. This was addressed to someone with a different real name, with that name not similar in any way to the Gmail name.

After a few of these messages I decided to investigate by going to Netflix and trying to log in with that email address. Using the "forgotten password" option I was able to get a password reset email, change the password and log in. The account appeared to be from Brazil, with some watch history but no other personal details stored and no payment information.