Tochange your card PIN you will first need to retrieve your current 4 digit PIN. To access this information you can do so via the app or the Qantas Money website. Please note you will need your Qantas Travel Money card handy.
You may be eligible for an emergency cash disbursement, allowing you to access funds on your card, if your card is lost or stolen whilst you are overseas. Contact Mastercard Qantas Pay Global Support on 1300 825 302 (from within Australia), or
+61 1300 825 302 (if overseas). If eligible, you can collect emergency funds from approved agent locations. The team will let you know the address details, telephone number and opening hours of the nearest agent location.
Qantas Pay is a prepaid Mastercard payment facility (previously known as Qantas Travel Money built into the back of the Qantas Frequent Flyer Membership Card.) Qantas Travel Money is no longer available for sale. To be eligible to receive the Qantas Pay card, you must be an Australian resident Qantas Frequent Flyer member 16 years of age or older. EML Payment Solutions Limited ('EML') ABN 30 131 436 532, AFSL 404131 (the Issuer) issues Qantas Pay under arrangements between it, Qantas Airways Limited (AFS representative number 261363) and Mastercard Prepaid Management Services Australia Pty Ltd (AFSL 386837) (a Mastercard business). Mastercard Prepaid Management Services Australia Pty Ltd distributes Qantas Pay (together with Qantas which is an authorised representative of Mastercard Prepaid Management Services Australia Pty Ltd for the purposes of providing general financial product advice with respect to Qantas Pay).
Mastercard Prepaid Management Services Australia Pty Ltd and Qantas earn foreign exchange revenue from Qantas Pay transactions. Mastercard Prepaid Management Services Australia Pty Ltd receives a processing fee from domestic Qantas Pay "point of sale" transactions. Qantas receives revenue generated by Qantas Pay transactions based on interchange fees paid to the Issuer, deposits held by the Issuer, cardholder fee and certain rebates and incentives from Mastercard Asia Pacific/Pte Ltd.
This information is not personal advice and has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the Qantas Pay facility having regard to those matters. A Product Disclosure Statement (PDS) in respect of Qantas Pay is available here. A person should obtain and consider the PDS before making any decisions about whether to acquire or continue to hold the prepaid facility. Consider Target Market Determination (TMD) and Financial Services Guide (FSG) available here.
Qantas Pay is unable to be used for purchases related to gambling or adult entertainment. Currently Qantas Pay cannot be used in the following countries and geographical regions due to sanctions that are currently in place: Crimea, Iran, North Korea, Sudan, Syria, Donetsk and Luhansk. If you attempt to withdraw cash from an ATM or use your Card at merchants in any of these countries and geographical regions, your request will be declined. Additionally, all Mastercard cards will not work at Russian merchants or ATMs. In addition, ATMs or POS terminals may not be owned or operated by the Issuer or Mastercard Prepaid Management Services Australia Pty Ltd and the Issuer and Mastercard Prepaid Management Services Australia Pty Ltd are not responsible for ensuring that merchants will accept the Qantas Pay card. For example, the Issuer and Mastercard Prepaid Management Services Australia Pty Ltd cannot control when an ATM or POS terminal is due for maintenance or is faulty or if a merchant chooses not to accept the Qantas Pay card. In such cases, your Qantas Pay card may not function properly or may be declined. For more information please see the Product Disclosure Statement at
qantasmoney.com/qantas-pay-pds
Exchange rates for initial loads and subsequent reloads made using Bank Transfer, BPAY or Instant Load via
qantasmoney.com/qantas-pay will be set at the prevailing exchange rate set out at
qantasmoney.com/qantas-pay at the time you request the load provided the transaction is settled within four hours. Different exchange rates apply for loads initiated directly via Bank Transfer or BPAY using your Unique Payment Details (i.e. not
viaqantasmoney.com/qantas-pay). If you initiate a load or reload via Bank Transfer or BPAY using your Unique Payment Details, the exchange rate applied will be the prevailing exchange rate at the time the funds are received into your facility. For more information on how exchange rates are set and applied, please see the Product Disclosure Statement.
For an example of how this fee is applied please refer to section 6 Part A of the Qantas Pay PDS which can be found here. You may be charged other fees by third parties in relation to Instant Load transactions (for example, fees charged by your financial institution).
Entries close at 11:59 PM (AEST) on 27 August 2024. Eligible Entrants must register for the offer and then make a point-of-sale purchase online or in-store transaction in Australian dollars or foreign currency with an activated Qantas Pay card during the Promotion Period or load a minimum of AU$100 equivalent in foreign currency onto an activated Qantas Pay facility during the Promotion Period. Additional entries in the draw can be earned up to a maximum of ninety-nine (99) per person. Receive one additional entry for each calendar day there is an eligible point-of-sale purchase transaction, and one additional entry for every AU$100 equivalent in foreign currency loaded cumulatively onto the Qantas Pay facility during the Promotional Period. The total maximum number of entries per Eligible Entrant in this promotion is one hundred (100). Promoter: Qantas Airways Limited. Promotion Period: 12:01 AM (AEST) 17 July 2024 - 11:59am (AEST) on 27 August 2024. Eligible Entrants: Australian residents. Draw: 10:00am (AEST) on 10 September 2024 at MDSA, Level 16, 1 Denison Street, North Sydney NSW 2060. Authorised under permit numbers: NSW Permit No. NTP/10392, ACTTP24/01485, SA Licence No. T24/1149. View full terms and conditions at -pay/qantas-pay-offer-competition-terms-2024.
Qantas Frequent Flyer members can earn Qantas Points1 and Status Credits1 on select fares and bundles. For eligibility information, see Qantas Frequent Flyer earn categories. Got some Qantas Points to burn? Why not put them towards your next Jetstar flight.
You can use your Qantas Points on
qantas.com to book Classic Flight Reward seats on Jetstar Airways (JQ), Jetstar Japan (GK) or Jetstar Asia (3K) flights, starting from 6400 points plus taxes, fees and carrier charges4.
This page provides inclusions for fares and bundles purchased directly with Jetstar. For bookings made through a Travel Agent or another airline, please contact them for assistance as you may have different inclusions in your fare or bundle, compared to those shown below.
1 You must be a member of the Qantas Frequent Flyer program to earn Qantas Points and Status Credits. A joining fee may apply. Membership and Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions. Qantas Points and Status Credits (where applicable) are earned on Eligible Flights opens in new window with a Qantas or applicable oneworld Alliance Airline or Airline Partner flight number on your ticket. Qantas Points and Status Credits may not be earned on some fare types and booking classes. See Qantas Frequent Flyer Terms and Conditions and the Airline Earning Tables for details on the conditions for the applicable airline.
4 Classic Flight Reward seats are subject to capacity controls, availability is limited and some flights may not have any Classic Flight Reward seats available. Taxes, fees and carrier charges are payable in addition to the Qantas Points required, are subject to change and are quoted at the time of booking. For more information, visit Qantas Classic Flight Rewards opens in new window.
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