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Todd Anderson (Josh Hamilton), a salesman for a Seattle novelty products company, learns he has to travel to India when his department is outsourced. Todd is not happy but when his boss Dave informs him that quitting would mean losing his stock options, he goes to train his Indian replacement Puro (Asif Basra).
When he arrives, Todd is frustrated with everything in the country where people call him "Mr. Toad". He has difficulty making the call center employees of Gharapuri understand what their American customers expect. He feels that he is never going to get the Minutes-per-Incident (MPI) under six minutes and so will never get to return to the United States.
Todd experiences the festival of Holi and with it, a sense of calm. At the call center the MPI slowly improves. He recognizes a leader in an employee Asha (Ayesha Dharker) and offers her the job of assisting Puro when Todd leaves. Todd tries to improve the workplace experience for the employees; when they tell him they would like some of the products they are selling, he decides to implement a rewards program and asks Dave for a shipment. Dave initially refuses, but when Todd manages to convince him that he is opening the products to a market of a billion people, Dave agrees to ship them overnight.
Asha realizes that the shipment has gone to another Gharapuri, an island. They both reach the island and get the shipment, but the boat that was supposed to ferry them back catches fire. With no resort, they check into a hotel, where Asha accuses Todd of being frivolous with Kali. They argue but end up having sex. Upon their return Asha informs Todd that she has been engaged to a family friend named Ashok since she was four years old. She says their affair could be only a "Holiday in Goa", a term for a short time spent with a lover before marrying another. Todd is confused but accepts the situation.
The call center MPI is nearing six when Dave calls to let Todd know that he needs to be picked up from the railway station. When Dave arrives, the power shuts down due to flooding, but the employees manage to set up their workstations on the roof and resume business. Dave is impressed, but when the employees go to the local bar to celebrate, Dave informs Todd the business is being shifted to China.
Todd informs the employees they have been fired, and Dave is erasing all data off their hard disks. Asha tells Todd that she has been writing a novel on her work computer called Holiday in Goa that needs to be saved. Todd gets the hint and they leave for Gaurav's (another employee's) house, where they spend time together. Todd refuses to go to China but suggests Puro as a replacement. Puro is seen leaving for China with his new wife.
Upon his return to the United States, Todd calls his mother to see about spending more time with her, a lesson he learned from Puro's aunt. Right afterwards, he gets a phone call from Asha just as the screen turns black and the end credits roll.
In October 2007, Variety reported that Ken Kwapis, who worked on the U.S. adaptation of The Office, had been approached by NBC to create a television pilot for a potential spinoff of Outsourced.[2]
On May 16, 2010, NBC announced that the television adaptation would be a part of the network's fall 2010 lineup.[3] Outsourced premiered on September 23, 2010[4] and ran for one season before being cancelled by NBC in May 2011.
There is nothing in India more mysterious than the lovely land itself. The riot of colors, the careless jumble of the cities, the frequent friendliness and good humor of a people who are so different from us, except that, often, they speak the same language. More or less.
"Outsourced" begins with an American sent to India to train the low-paid employees of a new call center for his company, American Novelty Products. It sells, he explains, "kitsch to redneck schmucks." His Indian assistant asks him, "Excuse me. What is 'redneck'? What is 'kitsch'? What is 'schmuck'?" And what are these products? American eagle sculptures. Wisconsin cheesehead hats. Branding irons for your hamburgers.
The American is named Todd (Josh Hamilton), although everyone hears it wrong and calls him "Mr. Toad." His assistant has a much more sensible name, Purohit N. Virajnarianan (Asif Basra). Although wages are low in India, Purohit will make 500,000 rupees as the new manager. That comes out to about $11,000, enough for him to realize a long-delayed marriage to his betrothed.
Todd is a stranger in a very strange land. Some of his experience reminded me of my own at the Calcutta and Hyderabad film festivals. He wildly overtips a beggar woman at the airport. He finds himself riding in one of those three-wheeled open-air taxis. He makes the mistake of eating street food. He encounters new definitions of the acceptable (on a crowded bus, a young boy politely stands up to offer Todd his seat, then sits back down on his lap). He is constantly bombarded by offers to go here, go there, buy this, see that. Sometimes these offers are worth listening to, as when they lead him to a charming rooming house.
And what about the call center itself? It looks like a concrete-block storage hut, still under construction. Inside, Purohit oversees 12 or 15 employees struggling with customer complaints. Question: "I'm ordering my American eagle from India?" Answer: "It is not made here, sir. It is made in China."
Average length of a call, over 12 minutes, Todd's instructions: Get it down to six. Impossible. He starts with pep talks and lessons in pronunciation: "Say you are in Chicago. Pronounce it sha-CAW-ga." They obediently repeat, "Shy-CALL-go." But one employee seems ahead of the curve. This is the beautiful, helpful Asha (Ayesha Dharker), who you may have seen in the title role of "The Terrorist" and the quite different role of Queen Jamillia in "Star Wars -- Episode II: Attack Of The Clones."
She questions Todd during his classes, tells him he needs to know more about India, has a smile that dismisses his doubts. She becomes his teacher on such mysteries as Kali, the goddess of destruction ("Sometimes it is good to destroy. Then things can start again.") And of course they fall in love, although it is not to be, because she was promised in an arranged marriage at the age of 4. "Then why are we here?" he asks her on a business trip, as they debate a position they find in a book at the Kama Sutra Hotel. "This is like a trip to Goa," she says, referring to the idyllic southern province of India, formerly Portuguese. In her mind, before a lifelong arranged marriage, one trip to Goa is permitted.
"Outsourced" is not a great movie, and maybe couldn't be this charming if it was. It is a film bursting with affection for its characters and for India. It never pushes things too far, never stoops to cheap plotting, is about people learning to really see one another. It has a fundamental sweetness and innocence. Josh Hamilton, a veteran of more than 40 movies, finds a defining role here, as an immensely amiable man. To look upon Ayesha Dharker is to like her. And in a time when the word "chemistry" is lightly bandied about, what they generate is the real thing. As in most Indian movies, there is no explicit sex, but because this is a U.S. production, there is some kissing and waking up together under the sheets, and wow, it beats anything in the Kama Sutra.
There were also my friends in the IT department that had already learned how to manage their India outsourced team. The American IT graduate, just out of college, was managing a team of India programmers on developing trading platforms for financial markets.
I feel a bit in his shoes now, while I am in the Philippines, I am also training and organizing the team here to better organize and manage the flow of systems. And its culture. ON BOTH SIDES. Not just the workers in India (or Philippines) to know the American culture, but also for the management of that company to understand and respect the cultures of the country their call center is in!
Education is something we take as a given in the USA. We take for granted that construction workers, the guy that installs your telephone and the person who fixes a leaky sink at least has a high school education.
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In a welcome change from a growing number of dark, violent movies erupting in theaters this autumn, Outsourced is sweet and light. It's a celebration of cultural diversity and an affirmation that, despite differences in race, religion, and societal norms, people are essentially the same, with a lack of understanding being a key block to better relations. (Tell this to movies like Rendition, In the Valley of Elah, and Redacted, which posit something different.) This message is not hammered home in a heavy-handed manner. Instead, Outsourced is primarily a fish-out-of-water comedy with a little romance thrown in.
Todd (Josh Hamilton) is the manager of a call center for a novelty company based in Seattle. Once day - seemingly no different from any other - his world crumbles when his boss informs him that the entire department is being outsourced. Todd can keep his job, but there's a condition: he must travel to India to train his replacement and get the new call center's MPI (Minutes Per Incident) rate under 6.0. Reluctantly, Todd agrees to go. He doesn't relish leaving behind his comfortable home, but he fears the uncertainty of unemployment more. At first, he has trouble adjusting, but the help of Puro (Asif Basra), the man he's training, and Asha (Ayesha Dharker), with whom he develops a bond more intimate than friendship, he begins to acclimate to Indian society.
Outsourced is not overly jokey in the way it approaches Todd's cultural discomfort. There's humor to be found in these circumstances, as when a cow wanders into the call center and only Todd notices something unusual. However, the comedy is not forced or sit-com influenced; instead, it's more subtle and, as a result, feels more genuine and is more likely to evoke gentle laughter. Similar claims can be made about the movie's romance. Asha is engaged to be married (it's a union that was arranged when she was four years old), so there's no future in her relationship with Todd. They have a fling and, although their feelings for one another are sincere, they are not destined to be together. This bittersweet component makes Outsourced seem better grounded in reality. It does not take a "Hollywood" turn and fall in line with what might expect from a studio produced effort.
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