Re: Unable To Download Or Update Games In The Epic Games Launcher
Vinnie Breidenthal
i was trying to update my macbook air and it said that epic games launcher wouldn't close. i went and tried to force quit it, and it still wouldn't quit. not sure what to do now! advice would be appreciated, thanks!
Hello,
I've recently joined Sky and got everything set up. Internet is working and I can access Google/Youtube etc. I have even managed to do a Steam Client update. But no matter what I do I cannot update my Epic Games Launcher. At first I thought it was Epic Games itself but everything else is working, and I've had no issues earlier today on my old provider.
Is Sky doing something to prevent my computer from accessing the Epic Games download urls?
Here's a list of things I've tried:
- Deleting Epic Games webcache
- Reinstalling Epic Games Launcher (Now it won't install because its unable to access the download urls)
- Changing DNS to Cloudflare
- Disabling Sky Broadband Shield
- Enabling the Shield but adding the specific domains to the allow list
- Checking on my phone to see if I can get at least an access denied page (this worked only when I was using mobile data, the page refuses to connect on Wi-Fi)
Here are the urls that refuse to connect via Sky Broadband:
- fastly-download.epicgames.com
- -download1.akamaized.net
unable to download or update games in the epic games launcher
Descargar archivo https://gohhs.com/2yPay8
Sounds like a routing or firewall issue on route or at Epic games, try switching off the router for an hour to see if acquiring a new public IP address fixes the issue. If that doesn't work please advise and I'll escalate to Sky.
Sorry, maybe I explained wrong. Epic Games Launcher is unable to reach those CDN's when I use my Sky broadband. However when I connect my PC via my mobile data, I am able to update my game launcher fine as it able to reach those CDNs.
I got the CDN's from the Epic Games Launcher logs. Where it shows that it was unable to connect due to connection reset (if I'm reading it correctly).
when I explained that I hit those CDN's on my phone they returned access denied. However when I try and use the Sky broadband they do not load at all the page just stays loading. Like Sky is blocking them.
When I started 7dtd this morning, I go the following error message: Could not fully initialize Epic Online Services: Not able to get login ticket from your platform. This is a new error message to me. All I want to do is to play a single player game. The "Play Offline" button is greyed out and cannot be clicked. I'm on A20.5 (b2). The retry button did not fix the problem What gives here?
Just for anyone else visiting this running into the same issue. This type of thing is usually from one of two causes. The first being that it is blocked by security software because you did not exclude the client like you are supposed to. The second is just bad DNS records. Windows isn't great at managing the DNS stack, and just sitting on the server selection screen for five minutes can be enough to overload it. Often when you face an issue like this, just flush the DNS stack by running "ipconfig /flushdns" from the command prompt or reboot the system.
@SylenThunderGood to know. I had the same issue and about at the same time too. A reboot fixed it. I use Steam (which has its own problems here behind the Great Firewall). Only recently have I been seeing Epic errors. How did Epic get a hook in this game? And why?
in my case this appeared because of having an ipv6 only APN from telekom.
The Epic online services sends an api request, and because of my ipv6-only connection the reply was never received. swapping internet.v6.telekom to internet.telekom fixed it.
Did anyone ever find a fix for this issue? I've tried everything including completely uninstalling and reinstalling the game. I've tried adding exceptions for everything in firewall, disabling firewall, etc.... Why did you break my game so that I can no longer play it online like I want to? The only option it gives me is to play offline. Log file shows successful EOS handshake but then unable to connect to it.
Those DNS settings are invalid and do not validate upon changing them to those values. I reverted to Cloudflare DNS settings (1.1.1.1, etc...) I have tried adding exceptions in my firewall for all the different 7d2d launchers, and tried disabling my firewall entirely, nothing works.
Not sure why you could not use Google DNS servers 8.8.8.8 and 8.8.4.4. That is very unusual unless for some reason they are blocked by your ISP, or by the network administrator.
More information on your network/internet configuration could prove to be helpful.
I have no security software blocking access to the client and save folders. I can ping those Google DNS ip's, but when trying to use them in my internet options, they failed to validate. This is of no consequence because I distrust and hate google anyway, so I would not have used their DNS even if it was the only working solution to get this game working again. I tried a solution I found elsewhere which involves editing platform.cfg to remove anything other than Steam. This allows me to see a server list now, but I can't join servers running EAC, and I can't join other non-EAC servers because it throws an error due to the changes I made to platform.cfg.
The game used to work just fine, I could play online. Now the devs throw in all this crossplatform and Epic bs and it's all broken now. 10 years of them fixing things that aren't broken and breaking lots of things in the process.
Update: I have no idea what fixed it, but I just tried to login to a MP game server and it worked! The server had EAC enabled and no password required, and it let me join. I messed around with some things last night and the last thing I remember doing was reverting back to the original platform.cfg file by validating my game files in Steam and it replaced one file, likely the platform.cfg file because I just checked it and it has the default settings again. Who knows, maybe the EOS servers were just having issues yesterday and are fine today.
I have now tried at least THIRTEEN FIXES and none of them work what so ever. This is getting insane, epic online services need to sort their @%$# out becuase i'm done doint their job for them. spent a full 40 hours working on this bug following guides. Here's what I've tried and STILL UNABLE TO CONNECT:
*It may be a Steam EOS issue with naming or formatting? I also cannot connect to EOS when i launch the epic launcher to try to connect and finish installing it. For some reason my computer is now unable to use EOS. I have a screen cap saved of what the CMD output says if i run EOS as admin and it says something like:
Out of the group i play with i think i'm the only one that has a history going back years of having an Epic Account && a Steam account. Maybe their name encoding match communication they use to handle exclusively steam users aren't matching up. When i ran EOS as admin it output some command line and said something about names not matching their template?
The only other thing I can think of would be to install the revocation certificate from here. The downloaded r2m02.crl file must be installed (right-click on the file) by selecting Place all certificates in the following store and selecting Trusted Root Certification Authorities. A system restart may be needed.
I tried the exceptions to the AppData\Roaming\7DaysToDie but didn't work. I will work on the revocation certificate. But Also, Here's some small sections of the output log where i saw fails or errors after it gets to the menu where it fails to connect via EOS. ONE THING IS EOS SAYING NOT JSON/error from backend?? These might be insightful to more skilled eyes: (i had to redact some heading numbers on each line so forum didn't think was spam)
INF GameSense server not found (no props file), disabling
INF [PartyQuests] Initialized
INF Awake done in 714 ms
INF [XUi] Instantiating XUi from default prefab.
INF [XUi] XUi instantiation completed in 7 ms
INF [XUi] Loading XUi asynchronously
INF Updated culture for display texts
WRN [EOS] [LogEOS - Warning] Error response received from backend. Response is not JSON. ServiceName=[SDKConfig], OperationName=[GetPlatformConfigRoute], Url=[], HttpStatus=[403], CorrId=[]
WRN [EOS] [LogEOS - Warning] SDK Config Platform Update Request Failed, Result Code: EOS_UnrecognizedResponse, Retrying after 3.425397 seconds
INF [XUi] Parsing all window groups completed in 378 ms total.
INF Reloading serveradmin.xml
INF Loading permissions file at 'C:\Users\rowec\AppData\Roaming/7DaysToDie/Saves/serveradmin.xml'
INF Permissions file unchanged, skipping reloading
Couldn't create a Convex Mesh from source mesh "Head" within the maximum polygons limit (256). The partial hull will be used. Consider simplifying your mesh.
INF [XUi] Initialized all window groups completed in 404 ms total.
INF LoadTextureArraysForQuality quality -1 to 0, reload False
WRN [EOS] [LogEOS - Warning] Error response received from backend. Response is not JSON. ServiceName=[SDKConfig], OperationName=[GetPlatformConfigRoute], Url=[], HttpStatus=[403], CorrId=[]
WRN [EOS] [LogEOS - Warning] SDK Config Platform Update Request Failed, Result Code: EOS_UnrecognizedResponse, Retrying after 4.821192 seconds
INF LoadTextureArraysForQuality took 4.096
INF Loaded (local): rwgmixer in 0.03
INF Loaded (local): archetypes in 0.04
INF Loaded (local): loadingscreen in 0.02
INF WorldStaticData.Init() needed 5.000s
INF [Steamworks.NET] Login ok.
INF [EOS] Login
INF AchievementManager: Received stats and achievements from Steam
INF [EOS] Connection test failed: The remote server returned an error: (403) Forbidden.
INF Preparing quit
INF Persistent GamePrefs saved
INF Cleanup
WRN [EOS] [LogEOS - Warning] Error response received from backend. Response is not JSON. ServiceName=[SDKConfig], OperationName=[GetPlatformConfigRoute], Url=[], HttpStatus=[403], CorrId=[]
5 WRN [EOS] [LogEOS - Warning] SDK Config Platform Update Request Failed, Result Code: EOS_UnrecognizedResponse, Retrying after 10.553789 seconds
INF AchievementManager.Cleanup
NullReferenceException: Object reference not set to an instance of an object
at Platform.EOS.RemoteFileStorage.get_IsReady () [0x0000b] in :0
at XUiC_NewsWindow+d__15.MoveNext () [0x00062] in :0
at UnityEngine.SetupCoroutine.InvokeMoveNext (System.Collections.IEnumerator enumerator, System.IntPtr returnValueAddress) [0x00026] in :0