Job Opportunity: Part-time Intake Specialist

[Shan Rehman]

Position Available: Part-time Intake Specialist

Chhaya seeks an intake specialist to be part of its dynamic program team. The intake specialist will work with South Asian and other immigrant clients and assist them with navigating and selecting appropriate counseling program at Chhaya. Candidate will receive necessary training. This is an exciting opportunity for a highly motivated, organized individual who is able to multi-task and prioritize to achieve effective results.  

Responsibilities:

·      Field client calls and conduct triage based on urgency of client call;

·      Conduct phone screening and intakes for all programs;

·      Conduct one-on-one intake session with tenants, prospective homebuyers, and at-risk homeowners;

·      Collect and organize intake forms and appropriate documents and copies from clients and create client files;

·      Schedule appointments with appropriate staff;

·      Prepare electronic and hard copy of client file prior to counseling appointment;

·      Conduct relevant research for client cases;

·      Enter client data prior to counseling session with staff;

·      Schedule necessary follow up appointments with counselor;

·      Schedule clients for appropriate workshops;

·      Assist with other program related tasks and projects, as necessary;

 

Qualifications:

We are looking for candidates with the following qualifications-

·      Extremely well organized and detail-oriented;

·      Excellent customer service;

·      Strong interest in immigrant and financial justice issues;

·      Highly self-motivated;

·      Able to work on weekends and weeknights;

·      Strong interpersonal and communications skills;

·      Experience in housing counseling preferred but not required;

·      Multilingual skills in Bengali, Hindi, Nepali, Punjabi or Urdu required;

·      Experience in or familiarity with housing counseling, education or financial services and case management is desirable, but not mandatory.

 

Compensation: $15/hour, minimum 20 hours/week, up to 30 hours/week.

 

Reports to: Chhaya’s Homeownership Program Manager.

How to Apply: Send a resume, cover letter and list of references to Mamta Gurung, Homeownership Program Manager at Ma...@chhayacdc.org. For more information on Chhaya, please visit our website: www.chhayacdc.org.No phone calls please.  Chhaya CDC is an equal opportunity employer.

 

Based in Jackson Heights, Queens, New York - Chhaya CDC is a community organization that organizes, educates and offers one-on-one counseling to South Asians, new immigrants, and New York City residents in the areas of housing rights and civic participation.  Our work encompasses issues of tenant rights, homeownership, foreclosure prevention, housing rights, civic engagement, and affordable housing opportunities; and advocates for community needs through research and advocacy.  Our programs are offered in Bengali, English, Hindi, Nepali, Punjabi, and Urdu out of our offices in northwestern Queens as well as in public venues such as public libraries and local area community centers throughout the borough

 

 

 

 

 

Shan Rehman

Communications and Development Associate

Chhaya CDC

37-43 77th Street, 2nd Floor

Jackson Heights, NY 11372

Phone: (718) 478-3848 ext.15

Fax:  (718) 651-1004

 

http://www.chhayacdc.org

 

Click here to support our work!

Find us on Facebook