using netflix on AppleTV 4 and having issues lately with some titles not loading. After selecting the movie or episode, it will just stay on the loading loop. Not a network issue since other titles will load and stream fine. Most titles work fine, but 10% of the time, titles like girl from oslo, fauda, blackspace wont load. Tried forced app restart and reinstall, but issue persists.
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with certain content in the Netflix app. To start, follow the steps listed here to see if they help resolve the issue:If you can't watch or stream movies and TV shows in the Apple TV app
I have exactly the same problem. It helps to delete and reinstall the Netflix app. Then everything is fine for some weeks or months, but, out of a sudden, some titles again refuse to start and I have to do the delete-reinstall cycle once again.
A couple couple of programmes l wanted to watch on Netflix will only load 20%. Why are their so many glitches on the puck. Films on 5Action only record the first half of films. Is the puck fit for purpose? Are we paying for a product which doesn't work properly? If Sky are aware of these glitches why won't they fix them?
Ron
@Ron+1066 Reguarding the issue with the films this is a know issues which hopefully is been looked into.With reguards to Netflix how have you got your puck connected and what speeds are you getting to it
It's connected via HDMI lead from puck to tv. Speed is 60Mbps. Some Netflix films work others don't and l get this spinning red circle that stops at 20%. I've already watched Peaky Blinders which was fine but it now comes up with this annoying 20%.
@Ron+1066 Sorry I meant how are you connected to the router via Ethernet or Wi-Fi,if you open the Netflix app you can check the speed that the puck is actually receiving in the check connection section
@Rich85 l tried various options recommended by others but nothing worked. I did try to exit Netflix before going on to another programme, l tried this yesterday and so far it's all good. So hopefully the 20% red circle won't happen again.
Thanks every for your suggestions.
@Totalwar2 Sky have told us thst this is a known issue and they.hope to fix it in a firmware release soon. You can often get round it by exiting the app running something else and then going back to what you want to watch.
My Sharp Roku TV (Roku TV 7201X- Model LC-43LBU591U) was working fine until Friday. When opening certain apps like Amazon it would not load. As the weekend went on things got worse and other apps were affected. I did System Updates, unplugged the TV, and tonite (Sunday) nothing would load at all so I did a Factory Reset. The Software version is 10.5.0- build 4198-38. Certain apps like YouTube and Netflix are working but taking forever to load, while HBOMax loads but won't let me watch anything, and VUDU and Amazon Prime give me "cannot load" messages. I've been reading there are recent update issues/bugs...is this my problem and I just need to wait it out? Any help would be appreciated! Thank you!!
I've done all that. Signal strength is good, and have even left the router off for an hour thinking the problem was there...but no problems with my computers and phones. And as I said, tonite I even did a factory reset and reloaded all the apps I use and only Netflix, YouTube, and Spotify work, tho' they take awhile to load. Even went and deleted a few, updated, unplugged, and reloaded to no avail.
Also, since things have changed (like the way the sleep timer now sets) I've noticed a change in the TV's sound...things are louder in some cases, where I used to listen to Spotify on volume 8 and now I need to turn it down to 4.
Same here, I thought it was my internet too, but I have great gigabit internet and a Ubiquiti router, I was reading that Roku is being hit with an infringement ban for their devices, and is causing all kinds of issues with their updates they are sending out. Unfortunately the article does not go into detail about what exactly the infringement is, but apparently is now causing their devices to freak out. I can say with almost 100% certainty it's not my internet connection, every time I test on the tv i'm getting at least 177Mbps or better. When I have an problem with a channel loading I have to back out, load a different one, and then go back to the original one, then it will load. After that, not a single issue, no buffering, no skipping, Nada!
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
hi, we are having a similar issue. we have 2 TCL roku tv's, a smaller one and a 65" series 5 4k model. the larger one is the one we are having problems with. everything was working fine until Tuesday evening. when we turned the tv on it would not connect to the wifi. everything else connected to the wifi properly but we did unplug the router for a minute. that didn't work, so we unplugged the tv. that worked to get us connected but now when we go to watch a program on any app it takes a long time to load and sometimes it stalls at 33% or tells us the subscription has ended or something having to do with a "balloon failed". but if we exit and go back in it seems to load and eventually play the episode, but still takes a long time to load. once the episode plays it seems to play without issue.
When I power on my PPM without a network connection, the date is set to 2006. This means that trying to play downloaded movies in Netflix gives an error. If I then connect to a network, the time is set correctly and the movies can be played.
I think maybe the Netflix app always tries to check some DRM related stuff to be able to play a file, and yes, it could be as simple as a date/time check online. But having a solution for the timekeeping would indeed be great.
Guys, there is no clock in our projector so there is no way to keep the time after reboot. We tried to implement something different with our engineer but failed.
The only way is to make the put the time in manual mode after reset
I'm trying to stream Netflix on an Acer Revo 3700 running Windows 7 Home Premium, but it hangs on the loading screen at 98% (after it has formatted the player to the right aspect ratio and added the controls, but before the video starts) with no error messages or failures.
I'm using Netflix from the UK through a US based VPN. I've tried multiple VPNs and the problem is exactly the same, also the other machines on the same network through the same VPN work fine so I don't think this is the issue, but it might be a factor. The region check happens at around 7% and I get past that.
I tried everything and the only thing that worked for me after countless attempts following the suggestions of others I've found in my search for an answer is as follows:I opened Microsoft Silverlight from the Start Menu>All Programs>Microsoft Silverlight>Microsoft Silverlight and selected the application data tab. I then deselected to allow application storage and deleted Netflix from the list and tried to use Netflix. After receiving an error on Firefox pointing at Silverlight as the cause, I reselected to allow application storage and clicked OK. It works now. Good luck.
I had a similar problem here in the US when they were barring HD video cards. The frustration was the process was nearly complete when it failed. I contacted them and they explained (no error message). My guess is you are also failing a final validation check. The behavior was the same and very frustrating. FYI I can now use my HD video card. Time may heal your problem too...
Netflix also verifies that your computer's clock time is consistent with the IP address it presents to the Netflix server. I get the same hang at 98% until I change my computer's clock from a European time zone to the New York time zone (where my VPN tunnel terminates).
By accident I learned something else interesting about Nexflix and VPN's. For some reason my (Windows L2TP) VPN once disconnected during the (Chrome) playing of a Netflix movie, but the movie continued to play anyway! So then I began disconnecting my VPN intentionally shortly after the preliminaries reached 100% and the movie began to play, and again, the movie continued to play.
This indicates that the test for North American IP's happens only during the preliminaries, and that the stream, once running, follows any changes in your IP address and port number. That's rather unconventional, but it makes sense if your device were a smartphone that might roam from one provider to another during the playing of a movie.
This is good news indeed. Disconnecting the VPN reduces the latency and increases the bandwidth between you and the Netflix server (reducing jerkiness and skips), reduces the monthly data budget you need from your VPN server, and reduces the crypto processing load both in your own device and in your VPN server.
In case of accessing Netflix through a VPN, I think the issue could be the unreachability of microsoft.com during the authorization of the Silverlight player. In my case this was due to the MTU set on the PPTP connection I was using (1400), when lowered to 1370 it all started working. To change the MTU of a VPN connection under Windows, simply connect the VPN, then open a command prompt, type:
Learn how to adjust your downloads settings to get Netflix to automatically manage it for you with its Smart Downloads features, and how to manage downloads for countries with restricted licenses. For more, learn about Netflix's hidden menu or see CNET's reviews of all the streaming services
If you're familiar with using Netflix on your mobile device, you've probably noticed the dark "Download" button that sits right below "Play." Clicking that button starts a download of a local version of the movie or TV show you want.
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