Italian Flight Attendant

[Octavis Uberstine]

Interestedcandidates can apply starting today. If you have a passion for people, adventure and creating memories, this is the opportunity for you. Note that candidates who previously applied but were not selected to advance must wait three months from the time of receiving a previous disqualification email and for a new job number to be posted to reapply.

Applicants must have a high school diploma, GED or high school equivalency, the ability to work in the U.S., speak, read and write English fluently and be at least 21 years of age at the time of application submission.

Delta flights operate daily, overnight year-round; therefore, flight attendants must be flexible and willing to fly both international and domestic routes. With a global network spanning over 300 destinations, Delta is also seeking bilingual (also known as language of destination) applicants who have fluency in English and one of the following languages: Czech, Danish, Dutch, French, Greek, German, Hebrew, Italian, Japanese, Korean and Swedish.

The top priority for every Delta flight attendant is to ensure the safety and comfort of all customers while providing exceptional service. View the 2023 Hiring Process Guide for an overview of the flight attendant role, application steps and answers to some frequently asked questions.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements. Supporting medical or religious documentation will be required where applicable.

Base availability will change throughout the year, meaning not all bases may be available to each training class, also, base options could vary if hired as a Bilingual (also known as Language of Destination/LOD) flight attendant. Bilingual flight attendants are required to remain assigned to their base for a minimum of 4-years after initial base assignment.

This is a course for cabin crew members who'd like to be able to communicate with Italian passengers in their native tongue. Languages are a valuable asset for flight attendants: many airlines pay extra for language skills or require knowledge of a foreign language for promotion. After completing this course you will be able to deal with your airline's language tests and feel secure about speaking Italian in everyday situations with your passengers on board. A fun AND useful course!

1. Reading and improvising announcements (bring your own or rely on our experience with airliners);

2. Aviation related vocabulary;

3. Simple conversation skills with special emphasis on polite and courteous Italian;

4. Catering: food and beverages plus communicating with caterers on the ramp and other ground staff;

5. Linguistic training for difficult situations on board: dealing with delays, connecting flights, special assistance passengers, emergencies;

6. Generic traveler's vocabulary;

7. Language tips for your layover: hotel check-in, shopping, ordering meals, etc.

The material used during the classes has been uniquely created by the school itself in cooperation with experienced flight crew members. Special requirements will obviously taken into consideration: e.g. YOUR airline's flight announcements / service philosophy / route structure / passengers handling policies if you wish.

Nowadays people fly all the time, but 25 years ago you didn't as much. In my teenage years I was afraid of flying, so I was very nervous the first time I went on a flight from London to Italy in the '90s. It was being with other people that helped, because I went with a group and everyone else was relaxed. But at that point it hadn't even crossed my mind to become a flight attendant.

At the end of university I realized I had been studying for a good amount of years, because I studied languages, which was a four year degree. I couldn't bear the thought of any more studying, so I went to the careers library. They had big books then, it wasn't online, and I saw an airline advertising for cabin crew. So I applied.

I was an ideal candidate because I spoke German, French and Italian, but I just thought it would be fun. At that point I didn't know if I was going to be put on short haul or long haul flights, and I was actually recruited in 1998 to work on short haul flights from London to Europe.

The training took three weeks, which was ground school and customer service training, and the first flight I worked on was a domestic one; something short and sweet. People think short haul flights are easier because they're quicker but they're really hard work. London to Paris was about 30 minutes in the air with full service, so you were literally powering up that aisle with a trolley on an incline and I'm only 5'2" and a half. It was hard work.

But working shorthaul was fine for me. I always said to my friend who worked on long haul that I couldn't be on a plane for that amount of time with passengers. I think when people go through an airport and onto an aircraft they turn into completely different people. Any kind of sense of grounding seems to be lost. The smallest little issue that wouldn't bother people in everyday life seems to bother people on an aircraft. I think that's why passengers can ask stupid questions and behave bizarrely.

People would sit with their headphones in during the safety demonstration and often wouldn't even know where the safety instruction card was. I would always think to myself: If the sh** hit the fan they wouldn't have a clue. I was there performing in front of passengers, and they needed to know that information. But people, in my experience, aren't interested because they kind of think they know it already. They also think "it" (an accident) won't ever happen to them.

I don't think it hurts to have a refresher. Every time I'm on a flight I listen to the safety demonstration because every aircraft is different in terms of where the emergency exits are. It's just a reminder that your life jackets are under your seat, and that your own mask goes on first and then you can help others. I used to tell passengers to pay attention but in a cheeky, quirky way. I would do it with a smile; it's not what you say it's how you say it.

On every flight I worked, passengers would bring on more than they could carry. My attitude was: If you can't carry it, don't bring it, and don't ask me to put it in the overhead locker for you, because I'm probably much smaller than you. If you can't put it in there, I can't put it in there!

Bags not being put under the seats for take off and landing was another issue. I don't think people understand why you have to do certain things. People would ask me why they couldn't have their bag with them? Well, if the plane is going down during an accident and your bag flies down the cabin at 100 miles an hour, it might take someone's head off.

Similarly, if the seatbelt sign is on and you haven't got your seatbelt on, when we hit turbulence, you're going to hit the ceiling. Incorrectly stowed bags can also be a serious trip hazard on a flight in the event of an emergency. The understanding around those risks is generally not there, so I was constantly having to ask people to put their bags under the seats and put their seatbelts on.

I had a friend who worked long haul flights who said people always used to ask stupid questions like: "Are you flying straight back?" She had been flying, and working, for eight hours. People also always asked about delays, and if we would arrive on time. We were definitely seen as the fount of all knowledge.

Generally, passengers expect you to know everything and it happens in the terminal as well. When you're walking through the terminal you're expected to know where everything is, including toilets and duty free.

In situations where you have children that are annoying other passengers, you see if there is somewhere else you can move the children and family to, or the passenger. If there is nowhere, you can't do it. There are some aircrafts that have child free zones, but it's not generally like that; you are where you are and you have to accept that.

But in that situation, parents were more difficult to manage, because they were very protective of their children, and you could be at risk of causing a lot of offense. They would say that there's nothing wrong with their child or that they had tried this or that to quieten them down.

I would say the most important action passengers could take to help flight attendants would be to listen. People hear but they don't listen. They hear flight attendants say, "Put your bags under the seat," or "Please take your headphones out" but they don't always listen. I try to see things from both sides of the aisle, but it would be nice if people could do that.

I would say to people, whatever customer service role you're dealing with, just put yourself in that person's shoes. As well as working, they might have been awake all night, they might have problems at home.

I worked on a fairly small fleet so I did get to know people and I might fly with one person more than others. But generally, I didn't know who I was flying with from one week to the next. And we did have some cracking nights out in the countries we flew to. Things have changed over the years, and definitely since COVID, but it used to be a really good time. We'd have arrival drinks, we would all go out together and have pool parties in different countries. We lived the life; it was fun.

After the September 11 attacks happened in New York in 2001, the flight deck became a vault, so the onboard experience wasn't quite the same. And of course, a lot more security procedures came in and it changed things a bit. But I loved the people and I loved variety. I went to most countries in Europe, and on the concession flights I received for working for an airline, I went to practically every continent; South America, South Africa, Australia.

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