Gift cards remain a convenient way to give someone the freedom to choose what they really want. However, people with older GiftCardMall Visa and Mastercard gift cards may now encounter a confusing problem: the balance-check address printed on the back of the card may no longer take them to the page they expect.
Many Visa gift cards instruct cardholders to visit www.GiftCardMall.com/MyGift or MyGift.GiftCardMall.com. Mastercard gift cards may instead display McGift.GiftCardMall.com. These addresses were originally used to activate cards, check available balances, register billing information and review recent transactions.
GiftCardMall has since been integrated into Giftcards.com. As a result, some cardholders are being redirected or may find that an older MyGift or McGift page no longer loads correctly.
The important news is that the website change does not necessarily mean that your card or its remaining funds are invalid. You may simply need to use the current Giftcards.com balance-check service or call the cardholder-services telephone number printed on the back of your card.
For detailed Visa instructions, see this updated guide to the GiftCardMall.com/MyGift Visa balance-check process.
Mastercard cardholders can use the separate McGift.GiftCardMall.com balance-check guide.
What Happened to GiftCardMall.com/MyGift?GiftCardMall previously operated dedicated online portals for managing its prepaid Visa and Mastercard gift cards:
www.GiftCardMall.com/MyGift and MyGift.GiftCardMall.com were commonly associated with Visa gift cards.
McGift.GiftCardMall.com was commonly used for Mastercard gift cards.
GiftCardMall was subsequently rebranded and integrated into Giftcards.com as part of Blackhawk Network’s effort to combine its consumer gift-card services under one platform.
Millions of physical cards may still have one of the older web addresses printed on the back. Therefore, a cardholder may enter the exact address shown on the card and still be redirected, receive an error or reach a page that no longer offers the original card-management service.
Before entering sensitive card information anywhere, read the updated GiftCardMall MyGift balance-check instructions or, for Mastercard cards, the McGift Mastercard instructions.
How to Check a GiftCardMall MyGift Visa Gift Card BalanceFollow these steps if you have a Visa gift card that refers to GiftCardMall.com/MyGift.
1. Find the information on your cardHave your physical Visa gift card ready. You will normally need:
The 16-digit card number
The expiration or “valid thru” date
The three-digit CVV security code
Your ZIP code, if requested
The CVV is generally printed on the back of the card near the signature panel.
2. Read the current MyGift instructionsVisit the independent www.GiftCardMall.com/MyGift balance-check guide. The guide explains the URL changes and identifies the current route for checking a Visa card balance.
This step is especially useful when an old MyGift address is printed on the card but no longer opens the familiar balance-check screen.
3. Open the current balance-check serviceGiftCardMall customers are now generally directed to the Giftcards.com self-service balance-check page.
Only use a website reached through a trusted source. Check the spelling carefully before entering your card number, expiration date and CVV. Gift-card phishing websites frequently imitate official card-management pages.
4. Enter the card detailsEnter the requested information exactly as it appears on the Visa gift card. Avoid adding spaces or hyphens unless the form automatically inserts them.
You may be asked for:
Card number
Expiration date
CVV
ZIP code
Select the balance-check or submit button. When the information is accepted, the service should display your available balance and, where supported, recent transaction activity.
You normally do not need to create a conventional username-and-password account just to check a prepaid gift card balance.
More troubleshooting information is available in the full MyGift Visa balance guide.
How to Check an McGift GiftCardMall Mastercard BalanceThe procedure is similar for a prepaid Mastercard displaying McGift.GiftCardMall.com on the back.
1. Keep the Mastercard in front of youLocate the following information:
The 16-digit Mastercard number
The expiration date
The three-digit security code
The cardholder ZIP code, if applicable
Open the McGift.GiftCardMall.com Mastercard balance-check guide.
The guide explains what to do when the McGift address printed on an older Mastercard no longer provides access to the original card-management page.
3. Use the current balance-check routeFollow the guide to the current Giftcards.com balance service. Enter the Mastercard information only after verifying that you are on the correct website.
4. Review the available balance and transactionsAfter submitting your card information, you should be able to see the remaining balance. The portal may also display recent purchases, pending authorizations and other card activity.
A pending authorization can temporarily reduce the available balance even when the final purchase amount has not yet been posted.
For additional help with errors, activation and declined transactions, consult the updated McGift Mastercard balance guide.
Can You Still Use a Card With an Old Website Printed on It?In many cases, yes.
A Visa or Mastercard gift card does not automatically become invalid simply because the website printed on the back has moved. The website is the card-management interface; it is separate from the card’s payment credentials and remaining stored value.
However, you should check:
Whether the card has been activated
Whether the “valid thru” date has passed
Whether there is enough available balance for the purchase
Whether a merchant authorization hold is reducing the available amount
Whether the card has been locked following repeated incorrect information
Whether the card has restrictions on international, recurring or online transactions
When in doubt, call the customer-service number printed directly on the card or its original packaging.
How to Activate a GiftCardMall Visa or Mastercard Gift CardSome gift cards are activated automatically at the store when purchased. Others require activation before their first use.
To determine whether activation is required:
Read the activation instructions on the card or packaging.
Follow the updated MyGift Visa activation and balance guide or the McGift Mastercard activation guide.
Enter the card number, expiration date and security code when prompted.
Provide the ZIP code or activation code if the card requires one.
Set or select a PIN if that option is available.
Wait for confirmation before attempting a purchase.
When online activation fails, use the telephone number printed on the back of the card. The number displayed on your specific card is more reliable than a phone number copied from an old article, forum or social-media post.
Do You Need to Register the Card?Registration may be required for certain online, telephone or mail-order purchases.
Online merchants frequently check whether the billing address entered during checkout matches the information associated with the payment card. An unregistered gift card may therefore be declined even when it has enough money.
Registering the card can help you:
Add a billing name and address
Complete online purchases
Reduce address-verification declines
Manage a card PIN
Report a lost or stolen card
Request help with unauthorized transactions
Always enter the same billing information at checkout that you used when registering the card.
Other Ways to Check Your BalanceCall the number on the cardThe safest alternative is generally the toll-free cardholder-services number printed on the back of the card.
An automated service may ask you to enter:
The 16-digit card number
The expiration date
The card’s security code
Follow the prompts to hear your balance or recent transactions.
Keep track of your purchasesSave receipts and subtract each completed purchase from the previous balance. Remember that restaurant tips, hotel deposits, gas-station holds and pending transactions can make the available balance temporarily different from your own calculation.
Ask a cashier about split paymentRetailers may not always be able to look up the balance directly. However, some stores support split-tender transactions. Tell the cashier the exact amount remaining on the gift card and pay the rest with another payment method.
Why a Gift Card May Be Declined Despite Having MoneyA declined transaction does not always mean that the balance is zero. Common reasons include:
The purchase exceeds the available balanceA prepaid gift card generally cannot cover an amount greater than its remaining value unless the merchant supports split payment.
Remember to include sales tax, delivery fees and tips when calculating the required balance.
A temporary authorization hold was addedGas stations, hotels, car-rental businesses and restaurants may authorize more than the final purchase amount.
For example, a gas pump may place a temporary hold substantially higher than the amount of fuel purchased. Paying inside and stating the exact amount can help avoid this issue.
The billing address does not matchFor online purchases, register the card and enter the exact same billing name, address and ZIP code during checkout.
The card has not been activatedCheck the activation status using the appropriate Visa or Mastercard guide or call cardholder services.
The merchant does not accept prepaid cardsCertain merchants, subscriptions and financial services may restrict prepaid gift-card payments.
Gift-Card Security WarningNever post or send another person your:
Full card number
CVV security code
Expiration date
PIN
Activation code
Photographs of the front or back of the card
Anyone who obtains the card number, expiration date and CVV may be able to spend the remaining balance.
Be particularly cautious when searching for “GiftCardMall balance check,” “MyGift login” or “McGift activation.” Fraudulent websites may use similar domain names and copied logos to appear legitimate.
A help article can explain the process, but you should enter your card details only on the actual card-management service operated for the issuer. PrepaidGiftBalance.mobi describes itself as an independent informational website and should be used for instructions rather than for submitting sensitive card data.
What to Do About an Unrecognized TransactionCheck the transaction history and confirm that the charge is not:
A delayed purchase
A pending authorization
A restaurant tip adjustment
A merchant name different from the store’s public name
A temporary hotel or gas-station hold
If you still do not recognize the charge, immediately call the cardholder-services number printed on the card. Do not wait, because prepaid-card disputes and replacement procedures may have deadlines.
Keep the card, purchase receipt and packaging. These may be required to prove ownership.
Frequently Asked QuestionsIs www.GiftCardMall.com/MyGift still the correct Visa balance website?The address may still be printed on older cards, but GiftCardMall has been integrated into Giftcards.com and some old card-management URLs may redirect or no longer display the original portal. See the updated GiftCardMall MyGift Visa instructions before proceeding.
What happened to McGift.GiftCardMall.com?McGift.GiftCardMall.com was used to manage GiftCardMall Mastercard gift cards. Cardholders encountering an inactive or redirected page can follow the current McGift balance-check instructions.
Has the money on my card disappeared?A website migration does not by itself remove the balance from a valid card. Check through the current balance service or call the number printed on the card.
What information is required for a balance check?You will generally need the card number, expiration date and three-digit CVV. Some cards may also request a ZIP code.
Can I reload my GiftCardMall Visa or Mastercard gift card?Most consumer Visa and Mastercard gift cards are non-reloadable. Once the balance reaches zero, additional value generally cannot be added.
Can I withdraw the balance from an ATM?GiftCardMall Visa and Mastercard gift cards generally do not provide ATM cash access or cash back. Check the cardholder agreement for the terms applying to your particular card.
Do the funds expire?The physical card has a “valid thru” date, but the underlying funds may remain available after that date. Call cardholder services if the card has expired while money remains, as a replacement card may be required.
Final AdviceIf your Visa gift card says www.GiftCardMall.com/MyGift, or your Mastercard says McGift.GiftCardMall.com, do not assume that the card is worthless when the old page fails to load.
First, verify the current instructions through the updated MyGift Visa balance-check guide or the updated McGift Mastercard balance-check guide.
Then use the current official balance service or call the cardholder-services number printed on the back of your card. Confirm the available balance before making a purchase, and never enter your card number, expiration date or CVV on an unverified website.