Needing tech support

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SALLY CRAIG

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Jun 29, 2020, 2:13:42 PM6/29/20
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I’ve been trying to stream the new CHQ Assembly platform to my smart tv (Vizio and connected to WiFi ) which has so far defeated,
exhausted and frustrated me. I’m at 25 Waugh for the next month. Happy to pay some tech savvy kid looking to make some $$. 

Sally Craig
202-494-7953

Carmen Perry

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Jun 29, 2020, 6:50:09 PM6/29/20
to sally...@mac.com, chautauqua...@googlegroups.com
I had a hard time with Chautauqua Assembly; this morning while trying to watch the morning worship service, I got a lot of buffering; I only got blips of sound. I tried both on my phone alone and casting to my smart TV. It is now 2:16pm, and the program scheduled to air at 2:00pm is not yet live.

Best of luck to you,
Carmen

Sent from my iPhone

On Jun 29, 2020, at 2:13 PM, 'SALLY CRAIG' via Chautauqua Grapevine <chautauqua...@googlegroups.com> wrote:

I’ve been trying to stream the new CHQ Assembly platform to my smart tv (Vizio and connected to WiFi ) which has so far defeated,

exhausted and frustrated me. I’m at 25 Waugh for the next month. Happy to pay some tech savvy kid looking to make some $$. 

Sally Craig
202-494-7953

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Susan Kolze

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Jun 29, 2020, 10:00:00 PM6/29/20
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Hi Sally - I feel your pain. SmartTVs are not easy to figure out.

I’m not sure you will be able to stream directly on your Vizio SmartTV. Could you find a Chautauqua Assembly app on the Vizio? I’m guessing not. The email announcing CHQ Assembly mentioned “televisions via Apple TV, Roku, Amazon Fire TV and Android TV streaming services.” I think you need a separate device like a Roku etc plugged into you TV, even though it is a SmartTV.
Roku devices are fairly cheap starting about $30. They plug into USB port on your TV and are generally easy to get working. From the Roku you can get the CHQ Assembly app and start live sessions right from your TV via the Roku remote.. I don’t have experience with AppleTV or the Android Options - sorry.

You can also cast or stream from your computer or iPad / tablet to the SmartTV. This sometimes works and sometimes it quirky in my experience esp with Live programming.

Maybe someone can pipe up if they know a way to get CHQ directly on a SmartTV other than casting or with a “stick” or ideas for other solutions.

This will be a learning experience for all of us this season, but I’m personally grateful that the technology exists to make this it possible. There will be I’m ups and downs but I’m determined to stay positive.
Good luck. If you find a great tech resource let us all know.
Susan

Jordan Steves

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Jun 30, 2020, 9:40:47 AM6/30/20
to sck...@gmail.com, Chautauqua Grapevine

Thanks, all, for this helpful feedback. It’s true we had some issues and glitches with our new video platform on Monday, some due to factors outside our control (a widespread Google Cloud Services hosting failure, for instance). We encourage anyone having trouble with our platforms to stay with us, and to make use of our premium assistance options:

 

·               Video Platform (assembly.chq.org) help is available here.

·               Online Classroom (learn.chq.org) help is available here.

 

Our colleagues at the Chautauqua Ticket Office will also be available by email at ticket...@chq.org to assist with any questions about CHQ Assembly, and by phone at 716-357-6250 during regular business hours of 9 a.m. to 5 p.m. Monday to Friday (expanded to 8 a.m. to 8 p.m. daily from June 27 to Aug. 30).

 

Outside of accessing our content at assembly.chq.org/browse (be sure to establish an account!), we encourage downloading the app to your phone or smart device by searching “Chautauqua Assembly” — Vizio TVs, for instance, usually have Google Cast installed and can natively receive feeds from the Chautauqua Assembly app through your Cast-enabled phone (if that doesn’t make sense to you, don’t worry! there are many other ways to view).

 

Please know we’re still working to find the best way to organize and present our programs as we just begin programming a new season on these new platforms, and your feedback is invited and welcomed. It will probably take another week or two to find the right balance and mix. Thanks for journeying with us in this new environment. We’ll get it down, together!

 

--
Jordan Steves
Director of Strategic Communications and Community Relations
jst...@chq.org | o: 716.357.6434

Chautauqua Institution
http://chq.org/phocadownload/stripes-chq.jpg
PO Box 28 | 1 Ames Ave. 
Chautauqua, NY 14722
chq.org | online.chq.org 

Dedicated to the exploration of the best in human values and the enrichment of life.

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Earl Rothfus

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Jun 30, 2020, 12:39:34 PM6/30/20
to Jordan Steves, sck...@gmail.com, Chautauqua Grapevine

I encourage everyone to stick to it as the bugs are worked out.  When it works, it works remarkably well – the quality of the camera work and the audio production is excellent.  And the app version for cellphones is extremely functional, a simple interface with lots of programming options available; access to lectures from previous seasons has never been easier.

 

 

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Earl Rothfus

Manager

Chautauqua Bookstore

erot...@chq.org | 716.357.6464 | c:716.499.4540

 

Chautauqua Institution

PO Box 67 | 67 Bestor Plaza

Chautauqua, NY 14722-0067

f: 716.357.5477

chq.org | ChautauquaBookstore.com

Nathan Day Wilson

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Jun 30, 2020, 12:50:03 PM6/30/20
to erot...@chq.org, Jordan Steves, sck...@gmail.com, Chautauqua Grapevine
Well said, Earl. As one typically on the communications and productions side, I'm impressed with what CHQ is attempting through the CHQ Assembly. Sunday evening was beautiful and hopefully the other platforms will work well. As Jordan noted, sometimes the issues are beyond the tech or comm team's control.

Best,
Nathan

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Nathan D. Wilson

Gus Jamison

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Jun 30, 2020, 4:23:26 PM6/30/20
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I discovered that in order to find the app on AppleTV, I had to search for Chautauqua Assembly, not CHQ Assembly.  I don't know if this issue extends to any of the other platforms.

Emily Morris

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Jun 30, 2020, 7:07:18 PM6/30/20
to 1gus...@gmail.com, Chautauqua Grapevine
Yes, the instructions have indicated the need to type out the word in search on all of the apps. Thank you. 

On Jun 30, 2020, at 4:23 PM, Gus Jamison <1gus...@gmail.com> wrote:


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