Pelco Serial Number Lookup

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Threeyear standard warranty on IP Box, bullet and fixed-dome cameras, video servers, and video decoders

One-year Limited Warranty on IP Cube Cameras and Peripheral Static in Motion Cameras: IP PTZs and IP Speed Domes

Three-month limited warranty on In Continuous Motion Cameras: IP PTZs and IP Speed Domes

Vasario and flip-top cash drawer: two-year limited warranty Series 100: three-year limited warranty or five-year limited warranty with online registration Series 4000: five-year limited warranty or lifetime limited warranty with online registration

Customer must do the following before any exception return to ScanSource can be approved: 1. Customer must contact Arecont directly on all DOAs, regardless of the time frame so the manufacturer can troubleshoot and decide to approve the claim or deny it. 2. The reseller must complete a support ticket on the Arecont Tech Support portal Once a tech support ticket number is obtained, there are two options for DOA returns available to the customer : A. The customer can choose to return the product to ScanSource, which would require an exception, as long as their claim and tech support ticket number can be validated. Once validated ScanSource can advance replace DOA items if desired by the customer. B. The reseller can choose to return the product directly to Arecont. Arecont will ship a replacement (if any) directly to the customer. If a credit is requested on a direct return then Arecont will provide said credit to ScanSource upon receiving the DOA items from the Reseller, after which ScanSource will then pass the credit to the customer.

"30 days-Call ScanSource Tech Support for troubleshooting RMA/DOA's will be handled directly by BlueBird. Customer should email r...@bluebird.co.kr to begin the process. ALL REPLACEMENTS will come from the vendor."

Cables To Go (C2G) provides a lifetime guarantee against defects and labor on all custom and distributed cables. Please note that custom cable assemblies are non-returnable and non-cancellable. Warranties do not apply to damage from misuse or any consequential damages.

30 days; Customer to contact SS Security Tech Services at 1 (919) 230- 8700. TS will obtain an RA number, provide it to the customer, and the customer must then contact CBC to obtain return instructions directly vendor.

30 days.

For DOA keyboards, please first contact Cherry at 800.510.1689. Once Cherry has determined the unit is DOA, and provided a case number, you may then contact ScanSource Tech Services in order to start the RMA process.

30 days without going through Tech Services.

After 30 days, defective product must have an exception approved by Cisco for product to be returned.

NO RETURNS ON DROP SHIP ORDERS. If the order was shipped directly from Cisco it cannot come back to our warehouse.

Three years from the date of purchase from Crestron

Disk drives and any other moving or rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one year

Touchscreen displays and overlay components are covered for 90 days

All POS-X products carry a 3 year warranty except for the following:

Fuzion Mobile Device: 1 year warranty

XI3200 Barcode Scanner: 5 year warranty

XR520 Receipt Printer: 5 year warranty

*All POS-X products carry 2-Day Advanced Exchange service free of charge for the length of the warranty. Overnight and Extended warranties are available. For more information visit www.pos-x.com/warranty

All Datalogic DOA claims, regardless of time period, must be validated by Datalogic Tech Support before approval of return. Customer my contact them at (888) 435-7772 or direct at (541) 349-8283 to validate the DOA status. DOA claims validated by Datalogic tech support within 30 days may be returned via RMA. Must provide Datalogic Claim Number in order to process the RMA.

*See Other Pertinent Information column.

90 days. Reseller must contact Digital Watchdog Tech Support directly for DOA issues - 866.446.3595. If DWD deems the unit defective then the unit can be replaced with an advanced replacement - please submit a Salesforce case to Purchasing to obtain an RMA from DWD.

Once the Digium Technical Support technician confirms that the hardware is defective and deems it necessary to replace the hardware, an RMA number will be assigned authorizing the customer to return the defective hardware to Digium. By default, Digium will ship a replacement after receiving the defective hardware from the customer and verifying its warranty status.

Two years - ENS warrants its products to the original purchaser to be free of defects in material and workmanship for a period of two years. All warranties are, in effect, beginning the date the product was invoiced by ENS. ENS disclaims liability for any modifications, improper installation and/or purchaser abuse, misuse or negligence.

Extreme Networks has a no return policy. If the a product is considered to be DOA or defective, the reseller or end-user must direct the request to the Extremem Networks. Customer must contact Extreme Networks Technical Assistance Center at 800-998-2408. Products should never be return directly to ScanSource.

DOA/defective items are returned directly to Fargo for repair or replacement only; no credit. Customer should contact Fargo directly at 800.459.5636.

When reporting to Fargo, let them know that ScanSource is the original dealer of the product to avoid any issues when obtaining the RMA.

30 Days; After 30 days, customer must contact SS POS Tech Support at 508-650-1172 Tech Support will obtain an RMA number from GTS and will provide it to the customer and the customer will return directly to GTS.

365 days for video cameras;

30 days for all other products.

Contact Honeywell tech support for an RMA number. We must have an RMA from Honeywell before the product can be returned to ScanSource.

The only warranty provided by Lifesize with respect to the Products (whether Equipment, Software Products or Lifesize Cloud Subscription Services) will be that provided directly to End Users pursuant to the End User Agreement applicable to such Product. Distributor is not authorized to make any warranties, guarantees or representations, whether written or oral, on behalf of Lifesize.

Two-year warranty on Hard Drive

Two-year warranty on NVRs

One-year warranty on NVR Accessories

90 days for software

Three-year on Command Application Bundle hardware and Command Recording Server Video Storage

Three-year warranty on IP Fixed Cameras

Two-year warranty on PTZ and Analog Cameras

Three-year warranty on Encoders/Decoders

One-year warranty on Edge Device Accessories

DOA: End user or Reseller contacts Technical Support in Houston at 713-621-9779 or 800-513-5417, select option 3 or email to supp...@us.panasonic.com. Tech support will obtain all the necessary information related to the issue and creates an RMA and forwards to RMA team. RMA team will qualify the claim and update customer with RMA status, including shipping, tracking or back-order status usually within 1 business day. Even if the product is purchased from distribution, this is the process to follow for DOA/replacements.

DOA: end-user/reseller should call Panasonic Technical Support at 855.772.8324, option one. Once Panasonic confirms the hardware failure, the reseller will be given the opportunity to repair, replace or return for credit. If the reseller wants to repair or replace, Panasonic will handle the exchange directly with the reseller. If the reseller wants to return for credit, the reseller will be given a ticket number. When the reseller has a ticket number,they may contact ScanSource customer service at 800.944.2439 x4049.

Five years; customer first must contact Paxton tech support at 800.672.7298, and provide part number, serial number, reason for return, and quantity. Paxton will supply customer with RMA number to provide to ScanSource for the return. Customer should then contact ScanSource Customer Service at 800.944.2439 x4049.

PCTEL's sole and exclusive obligation under the foregoing warranty shall be, at its option, to repair or replace any defective product that fails during the warranty period. The expense of removal and reinstallation of any item is not included in this warranty

Pelco will repair or replace, without charge, any merchandise proven defective in material or workmanship for a period of one year after the date of shipment. See full rules and exceptions here: www.pelco.com/support/product-warranty-return-information

*All POS-X products carry two-day Advanced Exchange service free of charge for the length of the warranty. Overnight and Extended warranties are available. For more information visit www.pos-x.com/warranty

Poly branded product (POL-): For all defective or DOA units, reseller should contact SS Tech Support at (877)-847-7000 4095. Otherwise, they must contact Poly directly at sup...@poly.com. The customer needs to inform Poly as soon as possible after the failed initial install regardless of how long customer has had the unit. ScanSource does not accept DOA product on behalf of the vendor.

Plantronics Branded Product (PLN-) For all defective or DOA units, reseller should contact Poly directly at sup...@poly.com. The customer needs to inform Poly as soon as possible after the failed initial install regardless of how long customer has had the unit. ScanSource does not accept DOA product on behalf of the vendor.

One-year limited warranty. This limited warranty does not extend to any product which has been damaged as a result of accident, misuse, abuse, or as a result of unauthorized service. This warranty is in lieu of all other express warranties for this product. Implied warranties, including those of merchantability, fitness for a particular purpose and non-infringement shall have no greater duration than one year from the date of purchase. In the event this product becomes defective during the warranty period, the purchaser's exclusive remedy shall be repair, replacement or refund as provided above.

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