Fwd: SRX1322943463ID - follow up

[Andy Cheung]

I was talking to Microsoft Tech Support to help get more troubleshoot info for the Surface issue Miranda's Dad is having.

My goodness, our customer support (usually done by vendors we hire) is just too cheesy (see yellow text below). It definitely doesn't look as cool as Apple's geniuses at the Store. We need to get more cool aid in training.

Abby: at 20:16:02

Andy

Abby: at 20:16:08

before I let you go

Abby: at 20:16:19

1322943463 i created a case number here for us

Abby: at 20:16:40

I made sure that our conversation is noted here and all of my notes

Abby: at 20:17:05

I can also send you here an email in case you need my help just send me a reply

Abby: at 20:17:08

Think of me as your personal technician. I’m just an email away from addressing your Surface issues.

Andy: at 20:16:53

Ok, thanks!

Abby: at 20:18:02

Thanks Andy please consider me as a friend here in Microsoft and I wont let you down

Abby: at 20:18:12

Always take care and Happy New Year :)

Andy: at 20:17:55

Same to you thanks.

Abby: at 20:18:44

:) All the best Andy :)

Andy: at 20:18:26

Thanks for help

Abby: at 20:19:28

I am always here for you Andy I will wait for your update from your Uncle email is already sent.

Abby: at 20:21:09

We’ll make sure not to leave any stones unturned. We’ll exhaust all solutions to get us back on track.

Abby: at 20:24:58

I would like to check If we are still connected online. Andy are you still with me?

Andy: at 20:24:54

Oh, I think I'm done with my questions today. I'll disconnect :)

Abby: at 20:25:47

Thanks very much for giving me a chance here Andy

Abby: at 20:26:16

Please take care. My over all performance is based on how I represent Microsoft.

Abby: at 20:26:16

Please take care. My over all performance is based on how I represent Microsoft.

Abby: at 20:26:30

I am here on your side and your Uncle

Abby: at 20:26:41

have a blessed year Andy :)

Andy: at 20:26:19

Keep up your good work.

Best,

- /.ndy

---------- Forwarded message ----------
From: Surface Support <SURFC.SURF.NA.00.EN.AR...@css.one.microsoft.com>
Date: Mon, Jan 18, 2016 at 8:18 PM
Subject: SRX1322943463ID - follow up
To: repl...@gmail.com

Hi Andy

This is Abby from Microsoft Surface Support. This email is with regard to the chat you made about the device with case number 1322943463. You can reply to this email anytime for any follow up questions.

Best regards,

Abby

Microsoft Surface Support

Thanks!

[Eric Cheung]

Laughable! He is trying a bit too hard... 🙄

Regards, 

Eric

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