rehara santrel comanche
Lorri Dent
Red Netflix envelopes sit in a bin of mail at the U.S. Post Office sort center March 30, 2010 in San Francisco, California. The company is ending its DVD mailing service with a promotion. Justin Sullivan/Getty Images hide caption
"Netflix is doing everything that they can to help people watch as many films that are in their queue as possible before the shutdown," said Long, a self-described film buff in North Carolina who told NPR there are 500 movies in his queue right now.
An FAQ section on Netflix's website states the company will accept returns through Oct. 27. But Netflix's promotional email doesn't explicitly tell customers what to do with those discs. This is causing confusion among customers, and debate among the members of online communities like Reddit.
"It appeared to me that at the end of their time shipping these DVDs out that they're yours to keep," North Carolina-based Netflix DVD subscriber Leslie Lowdermilk told NPR. "Because after all, what are they gonna do with them?"
"The filmmakers and property rights owners give Netflix a license, and then they can sub-license it to their subscribers," Spiller said. "But they can't give anybody ownership. They don't have it themselves."
"They really should have made it clear whether this was a rental and what the return period is, versus whether people were getting to hold onto these things," Gerbi said. "I do hope that perhaps they could find a way to get them into viewers' hands permanently, or maybe get them into libraries or someplace where they're not just going to waste."
I've been charged 300$ on my phone bill, despite returning this phone almost a month ago. When I call up Assurant they state the warehouse still hasn't recieved it. I feel like I'm being taken advantage of for a mistake on Assurant's end, and T Mobile says they can't refund the money on my bill. I'm literally at a loss for words, I sent it and feel like it's 100% their responsibility for not receiving it, what should I do?
I was told the same thing by Assurant, that the package was delivered but they were unable to locate the device. I pointed out the insurance policy states the device must be delivered and the tracking info proves it was delivered and I am not responsible for what happens to it after delivery. Assurant lost it or someone at Assurant has taken the device. Not my problem. I had a 3 way call going and this was stated and recorded.
You need to get T mobile on the phone when you speak with Assurant, many of the Assurant customer service reps hung up on me or lied and stated they had no record of my numerous calls. Terrible company and they are recommended by T mobile.
Yes they are. I had today T-Mobile rep and Assurant on the line. The rep stated the charges are valid and they could not do anything to adjust the charges. I have the USPS tracking info stating it was hand delivered. They are claim package was empty. I have been with T-Mobile for over 10 years and paying the policy for the same amount of time, which they seem to go up every year $18 a month on 5 different devices. The Tmobile rep said he was going to take care of it. To give him 10 days. Let see what happens.
Thank god you got it cleared up. I ended up filing a BBB complaint and Assurant called me back the next day. They issued the credit. My next step was to file a claim at small claims court I was even looking at how to open class action suit with all the complaints I was seeing around on the internet. But it has been resolved. Thanks for your reply
This same thing has happened to my family. We sent the phone with the pre posted envelope they provided and then now I finally hear that they never got it. This makes me so upset they are trying to charge me the whole price of my device that I returned just the exact same way I have always sent it and never had a problem. This is a huge problem! Not cool at all that this is happening to so many people! Not cool at all! I can't believe this to say the least...we have been with tmobile since before they were tmobile and never ever had a problem like this. I really hope they can find it because this is such a head ache and so un fair can't believe this. If this isn't fixed by them my family and our 8 lines will for sure switch up company's for a company who will be more responsible for their mistakes. My next step will be small claims court tho I really don't want to but I also feel that they need to be held responsible. Saving all of these same complaints in my records as well. Might help in the future especially if this goes to court.
This nightmare is happening to me. I have auto pay and they took 885.00 dollars out of my account. I have been nonstop calling saying it will be resolved and it never does. I feel robbed and have no rights. I can not miss anymore work over this. I believe this is their plan to wear you down so you give up. This amount has hurt me in so many ways. I just don't even know what to do anymore.
By accepting these T&Cs, you are agreeing to resolve any dispute with us through binding arbitration or small claims dispute procedures (unless you opt out), and to waive your rights to a jury trial and to participate in any class action suit.
Oh my God. I cannot believe this is happening to a lot of people. I returned their phone a month ago and I was sent a mail saying I didn't return the phone. I called Tmobile and was transferred to assurant. The agent said they have received the phone and that it wasn't scanned by the warehouse. They said the issue will be resolved in few days but nothing was resolved. Then I received another mail, called Tmobile spoke to them, I was transferred to assurant and the rep said they have the phone but now I'm being charged 568 dollars. I am beyond upset. They can't be doing this to their customers.
youre missing the biggest part of this..if USPS said it was lost.(theyre the ones that were supposed to ship it to TMO correct?).whos hands were on it last..USPS. then it isnt on TMO for losing it. this would be something you need to hammer down on USPS about..
The first Assurant rep told me they had the device in the warehouse after a long hold. A subsequent rep and manager told me they assumed the device was there but the envelope was open and empty. They told me I should have paid for shipping and insurance myself, which I will do if I ever have to deal with Assurant again.
One rep told me they don't verify the IMEI number, another said they did. One said they weighed the envelope but refused to tell me what it weighed. The manager at Assurant told me I was going to pay the fee even though the first rep noted in my account they had the device (not just the envelope). The manager said the notes weren't mine and that I am going to pay. Basically, Assurant obviously has some serious theft or serious operational issues, and it's clear we end users are not their customers.
TMobile took care of it on the first call. It may be because I've been there over 20 years or I just got the right representative. I am going to file a complaint against Assurant with the Washington state insurance commissioner and I suggest others do the same.
I'm going through a similar bad dream. I changed 2 telephones from Sprint to TMobile in April 2020. I took care of the 700 I owed on my old telephones and sent them back utilizing their USPS mark. I didn't discover until August that the telephones had not shown up and presently need to charge me 1500 for the new TMobile telephones. I have called them relentless, they verified whether my old telephones are being utilized however it was resolved that they have not been turned on since April. The two telephones should be sitting some place however nobody can track down them. Issue is they are charging me and will destroy my credit on the off chance that I don't pay. Exceptionally disappointing!!!
I have been a T-Mobile customer since 2001. I started on a different ban (think account) than I have today, but only because I outgrew the first ban with too many lines and needed a second ban to accommodate. To say I didn't like T-Mobile after 21 years would be a lie. And during that time I have always purchased and maintained Insurance on my phone's. I currently have eight phones. AND- until one day ago, I had Insurance on all of them, or so I thought. Over the past 18 months, three of the screens got cracked. I was busy homeschooling my daughter and working full time and such due to Covid, and a cracked screen simply wasn't a priority. But - I wasn't worried because I was covered, right? I was certainly making the payment each month. So two days ago I decided to use the insurance to get the screens fixed. I didn't want new phones, just to get the screens fixed. So I called support and was directed to MyTmoClaim dot com and began the claims process. I was asked to provide the date of the incident. I didn't know the exact date, but I wasn't worried. THE PHONES HAD NEVER NOT BEEN INSURED, so I put 1/1 2022 - just to have an easy to remember date. The result? Claim Denied. Hmm... Odd. So the calls to both T-Mobile and Assurant began. It was a nightmare. Six or seven calls and multiple hold scenarios. In the end I got no new screen and was so pissed off, I removed insurance from all my phone's. Here's what I discovered at the end of the day:
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