9/10 Daily Update

[hannah.c.palm]

Hi again Everyone,

Here's my update on what's going on today -

1. Personal Training - Rick & Lorie at 6, Jenny and Sue at 7 and Karla at 9. They all seem to love the personal attention. Jenny was excited that things seem easier this week and I can definitely see the improvements. She still needs to stick to lower level exercises in Bootcamp classes, but she's doing well! I received a text message this afternoon from Karla thanking me for the great workout and saying that she was happily surprised we were able to get through so much and that it was tailored to her.
   
2. Fitness Diagnostic - Amy Sabatier - overall went well. She is looking to "tone up" and particularly reduce the weight she is carrying around her midsection. She has an asymmetry on shoulders and has pain on the right side. I referred her to OSR (Rusty or Nate) and it sounds like she's going to go. She is unable to do push-ups as they cause pain in that shoulder, so I gave her a couple correctives she can do in place of the normal torso corrective routine. I asked her and she was great with letting us know if something doesn't feel good in Bootcamp so we can modify it for her. She'll wear red and white bracelets.
   
3. Success Session - Shanna Ballsrud - Sounds like she is just looking for an add-on to Bootcamp for the detox. She is looking for more definition in her arms, abs and thighs. So, we'll be working on those areas in Personal Training. Her push up is getting better, but not quite there yet.
   
4. Office Duties -
   
• New Trial check in - called all new trials to see how they were feeling after the workout yesterday. Liz Manning called back and said that she is interested in joining but that the price may not work for her. I sent Justin a text on this so he can discuss it further with her
• Made workout cards for new members - decided this was the best way to keep track of which bands they needed so we don't have to re-screen them tomorrow.
  
• Heather Hansen gave me a call back but unfortunately I was with members - I gave her a call to finalize a time when we could meet, but had to leave a voicemail. I'm waiting for her to give me a call back. She's excited to get started with a fat loss program and detox. So I will encourage her specifically to do the detox and then make a recommendation for either Bootcamp or Personal Training based on how the Success Session goes.
  
• Contacted New Trials who were scheduled to start yesterday but didn't show - Amanda Danielson moved and will not be coming. She wasn't interested at all and rushed to get off the phone. (Janell - please take her out of the schedule.) Pam Thuleen - left her a voicemail.
  
• Going through Back to School Transformation / Detox Tasks & weigh in's - Justin/Janell - I don't see Teri Spratt in Infusionsoft. I didn't receive a task for her...at least not that I can see...can you check it out? It looks like she should have weighed in on Saturday.
  
• Back to School Transformation Challenge - I have 50 people who haven't signed up for a weigh in date. Some of these are members and some aren't. I'll need to start contacting them to see when they are planning to start. Justin - do you have something canned that can be sent to their e-mail address or how do you want me to contact them? That's a lot of people ..

NOTE - I didn't have a chance to get to call or contact members who missed class yesterday. There weren't that many...this seems to be a recurring issue right now. Not sure if there is something someone can do to help with this or with one of the other things I'm working on. Let me know your thoughts.

Hope you have a great day. I'm finally heading home!

Hannah

[Justin Yule]

GREAT UPDATE!

Lots going on today. :-)

To give everyone the heads up who doesn't know, Cindy Fermanich signed up for PT last week, but then had buyers remorse and asked for a refund.  She said it's just too expensive to do PT and BC, and she'd miss BC too much so she can't give it up even if PT is better for her.

Rick is an official client now though! - our second (Jenny was our first).

I called Liz.  She LOVES the program and is blown away by the attention to detail.  Unfortunately, her budget only gives her about $100/month to spend on a fitness program.  There's nothing we can do for her there...  Then Janell came up with the idea of letting her do 2x/week (like our night program) and giving still letting her have the Fast Action Offer.  While I don't like screwing up the schedule with a 2x/weeker (if we sold a bunch of these it would really mess things up), I do like the idea of getting a DIE-HARD in there.  She flat out told me she plans on telling everyone about us.  So, with that said, I'm going to pull her aside tomorrow and give her that opportunity.  That will lower her rate to close to her budget.

GREAT IDEA making the workout cards for the newbies so we know there bands!!!!

Hannah, Teri is in IFS as Teresa

I will send out an email to everyone who has signed up for the detox that hasn't weighed in yet that didn't already start.  We do have a LOT of non-members now; many of which are not planning to do the contest part.

As far as the calls for people who missed, do the best you can now focusing on people who are in trial and recently joined.  You won't always have days like today, although we ultimately want you training all morning and not doing any non-PT admin. :-)  We know we need to find an AA solution.  We're going to ride this month out and then see where we're at with total memberships and budget to hire either a half-time or a full-time AA.

Have Faith & Take Action!
Justin Yule, BS, CPT, MTE, FMS

President & Chief Fitness Officer
Chanhassen Fitness Revolution

Fitness Business Coach & Referral Partner Manager

Fitness Consulting Group

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