Dn360t Youview Box
Shima Costar
I recently replaced my DN370T box (after it packed up) with a DN372T, but noticed the software wasn't up to date. When attempting to update the software, I get a message saying "Sorry, an error occurred while trying to update your software. Please try again later. Download failed".
If TalkTalk support are reading, it would be great if you could check / restore the update server such that we can keep using these boxes with the latest updates (less items going to land fill - enhance your environmental credentials).
If anybody else has any ideas, or access to the update files (to load via USB), that would be much appreciated. I suspect it may be possible to extract the software image from an up to date machine through the jtag header, but it's probably beyond my skills.
hi , you replied to me earlier on my own thread but i just Added this comment here as i saw someone else had a very similar issue and i wasn't alone . it seems the software has been deliberately discontinued. is there Any way you can find me a link to the software Somewhere so i can access my STB ? surely you or someone Must know a way of doing so .
Hi, @pdbmn1
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you
@xyberlink The original issue reported has now been resolved - the software has been re-uploaded (for all three models) to a new server and the links in the su.tv.talktalk.net manifests have been updated accordingly. You may need to perform an "Internet/USB Recovery" (recordings can be kept) via the maintenance menu to update a box with old software on it, if the regular software update via the settings menu doesn't complete. See -update-server-down-DN372T/td-p/3014045 for more information.
If you have an issue you wish addressed, please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Thank you
It does look as though no more software updates have been provided by youview for these legacy boxes, so we may not be able to provide any further or future software updates going forward, and these boxes are being phased out. We have ceased providing these boxes about 3 years ago now and do not replace any boxes that have failed.
I appreciate the boxes aren't being maintained any more but it would be great if the existing update files could be restored. The file server appears to be there still (as it's able to return the 404 responses), hence if the files could be restored to it so the boxes can retrieve them, that would be fantastic.
OK, so the newest of the boxes was last updated back in 2017. As that appears to be offered the current manufacturer software but a 2020 release version then I'd assume that's a base on which to patch later maintenance releases.
So, quite why the boxes are not updating will have to be investigated. TalkTalk Support will return from Monday onwards to put this issue to the Product stakeholders. But be prepared for a pretty obvious comment that the boxes are all obsolete and aren't maintained.
I'll talk about the DN372T only here. The Manufacturer software version is current and is 72.48.91 and this has been unchanged since 8 Jun 2020. The Component version you're capturing as 3.6.216 is not current and also dates from 8 Jun 2020. The Platform config you're capturing as 4726 is not current and dates from 19 Aug 2020.
So, what you're showing me suggests that the version information dated as 2020 is what's being presented by the DN372. Is that when the DN372 was last updated? Do the versions I've given above match what you see on the settings screen?
As with the DN370T, it gets a valid response, with a link to the URL where the update file can be found. However, the update (.release) file doesn't exist, i.e. the advised link returns a 404 response.
The update software will definitely not exist because the DN370T is a totally obsolete box that was being taken out of service with customers and replaced with the DN360T or DN372T as appropriate. This is because the hardware was unable to support the later software functionality. i.e. the box was no longer capable of supporting YouView software upgrades.
I've read about YouView ceasing support. Not wanting to continue development shouldn't be a reason to stop the most recent updates being available though (or they could be released into the public domain).
Given that one talktalk server works, but the other doesn't, leaves me wondering if these files have been removed in error. If it's not possible to get the files back on the server, I'm wondering if they can be extracted from an up to date box, then copied to a USB stick to update other boxes through maintenance mode.