One way to see if your issue is the app or you, go to the App Store and look at the reviews for the app. You will probably need to change the sort to most recent instead of most helpful. If others are having issues with the app it'll likely be reflected in the reviews.
Usually if it's just a glitch, uninstalling/reinstalling fixes it. You can also try to reset your iPad. Hold down the sleep and home buttons for about 20 seconds. When you see the silver apple, let go and let it reboot and try your app again.
If it's ultimately an issue with the app even if the iOS update has broken the app, the onus is on the developer to make their app work with the iOS so it's up to rosetta stone to fix their app if that's the case.
1. Quit the app like I describe then try again. Double click the Home button to show the screen with running and recently used apps. Each app icon will have a sample page above it. Flick up on the page (not the app icon) and the page will fly away and the app icon will disappear. This quits that app.
2. Quit the app then reset the device. To reset your iPad press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.
3. Quit the app and then delete the app. To delete an app tap and hold on the app until your apps begin to juggle and display an X. Tap the X and confirm the delegation. Then reset the iPad. Finally download the app again (you will not have to pay) and try again.
Price is approximately $125 for the school year and are not pro-rated for late signups. If interested, please email your ES to sign you up. Your ES will need the following information to request a license:
When your license is activated, your ES will receive the website link and user name/password combination. They will forward this to your email address. The usual user name will be last name first initial, i.e. jonesm for Mary Jones. If your student has more than one license, the user names will reflect the language, i.e. jonesmS for Spanish & jonesmF for French. If there is another student with the same user name, there will be added letters on the first name until the system recognizes a unique user name. The password for all students is rosetta.
Our Rosetta Stone site: This site is unique to our school and can't be reached through rosettastone.com. This site is for all CWCS schools. Also, many public libraries offer free access to a version of Rosetta Stone using your library card. This is suitable for TK-8 students not seeking High School credit. Your ES will not have oversight access and our Rosetta Stone Coordinator will not be able to make any changes to your account if you use the free site.
Rosetta Stone has from 1-5 levels for each language offered, corresponding to years in High School. They are divided into 4 units each so level 1 consists of units 1-4, level 2 is units 5-8, and so on. Your student will choose the level by starting on the correct unit.
Rosetta Stone is now available for use on many mobile devices. Note that the mobile application does not include the Writing and Milestone activities. You will need to do those activities on a regular computer/laptop. Your progress automatically syncs so you can learn and practice on your own terms, even when you're away from your computer.
System Requirements are available for online. You must have a High Speed internet connection (not dial-up) and a microphone headset to use the program. The program can also be used on mobile devises and iPads, but you will need a full computer to access quizzes and writing activities.
Need Help with Rosetta Stone? Parents and students can get technical support from the general support line at 877-223-9848 Option 2, then 2 or use the tab on the sign-in page of Rosetta Stone to live-chat or email with technical support.
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