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[Yufei Labbe]

The issue is as follows:
I bought the Acer Iconia A1 810 a few months ago with the main purpose to view movies on Netflix. My BB Playbook did not support it and for the look of it after the release of the Z10/Q10 and their respective OS's it was not going to be supported so I decided to go Android, and Android did I go.

After purchasing a brand new Iconia, the experience was almost instantaneous, and in a good way. I had to learn the differences from my good ol' Playbook and this one but it was worth the 'learning curve'. I was, most of all, able to watch Netflix movies in the comfort of, ahem, well, I won't go that far explaining but I was able to watch it and all was good and 'dandy' (you can perhaps tell my age by my last word)

Anyhow, all was good and pretty until something happened: I noticed that the movies started to play well, but after a few seconds, the screen started to become distorted. By distorted I mean, it first started to show some sort of shade around certain areas of sillouets, such as people, the hair was all greyish and it refreshed when a drastict change in the video such as a different camera was used for similar scenes, but then, it went back again. I don't know how to accurately explain this other than saying it was really distracting. Sound was fine and Internet connection, the best for this type of video streaming.

I then noticed that the viewing area of the screen was split into two. The bigger screen and then a bar-like section on the right-hand-side of the screen. That portion remains frozen on the scene that was playing at the moment of the split. And then, all video started become really, unviewable.

So, I decided to contact Netflix to find out if they had heard of something like that or if they could give me an idea of what the problem could be but their support did all they had in their toolbox without success and apparently, never heard of my issue. True or not, I was only offered a pat on the back for my patronage and a thank you for having chosen their streaming service.

I don't want to go in details here as what was done because the list is long, but if you care enough to ask, you can shoot something and maybe that was not done... But to save you some time: rebooted=Yes, reinstalled Netflix=yes, Reinstalled and rebooted =Yes, Tried to use the factory Netflix version = Does not work anymore. After a window opens similar to the one you see after you log on, the screen is unresponsive. Changed Netflix settings = Yes, Changed Android settings or cleared cache = Yes... Reste my Android OS to the factory provided software, NO. Unfortunately and even if the main reason why I bought this device was for Netflix viewing, I already have other apps and settings that don't want to reinstall and redo just for one application, at least not now or while somebody tells me and proves that that's the only way to go to fix the problem. The list goes on...

Well, I then went to the broader network (google) and even if I found similarities, nothing was quite the same. Most people have problems with audio or video that cannot be played at all. I, however, can play video on VLC with no problems. YouTube, no complaints. So from other video streaming products stand point, things are OK. NEtflix seems to be the problem child.

Ok, not sure what of the above is necessary or not for the support team of whomever happens to take the time and thank you by the way for doing so, I know my post is long enough but I cannot seem to find a better way to vent my frustration, thank you very much.

Any ideas? Anyone kind enough to help before I through this little piece of hardware and change my current opinion on this tablet? By the way, I am in no way in a purchase bing. If you could read my first few lines and noticed that I mentioned I owned a Playbook and all was fine but the fact that it didn't play Netflix and did not get that I am in no way interested in buying the latest thing without trying first, has not really paid attention not cared enough to help (This goes to Acer support, not to the common user whose only purpose of being here reading my post is to earn brownie points)

I am having the exact same issue. I contacted Acer and was told that my device did not support Netflix and that I had to go through google play and follow the directions to resolve the issue. Obviously this was not the fix to the problem. I researched further and it seems that the Netflix update of late is the problem. I am now on the hunt for a way to re-install an older version of Netflix. Any help would be appreciated.

A quick Google for "netflix kitkat" on my tablet shows a great many people having issues with all types of phones and tablets. Perhaps you should be railing at Netflix themselves instead of Acer? Although I suppose you could make a case against Google instead...

I have been runnig a older version of the netflix app since update to 4.4 so that work. But when the problem accured I searched google for a solution I ended up on Lenovos community. They have had the same problems with there tablets after upgrade to 4.4 but Lenovo solved the problem in a few weeks. So to blame Netflix is not the way to go. Perheps Acer would pick up the phone and call Lenovo and ask how they did it?

That's why I think Acer should do something about it. How many complaints do they have to get to do something? I don't know, but if lenovo did something what does it take? I guess the next product selection, for now I'm stuck with two tablets, a playbook that no one gives a hoot about anymore even if the product itself is far better than many out there, and this one which sole reason for buying it was because playbook won't support Netflix and this one did at least for a few months... Waste of my money...

Thank you for the replies. I too am resolved to having two devices. I purchased my Acer for Netflix but now will have to revert back to a smaller screen with the Kindle. Makes me angry but reading that I am not the only one with this problem makes me feel a bit better.

did you try this on the A1 810? I installed it and thought it'd work because it starts playing like a charm but after a minute or so the screen freezes, no matter what I do, what video I play, and reinstalled a couple of times doing reboot and the sort, anyway, not working for me yet...

Well only the acer version seems to differ, android and kernel version are the exact same, not sure if that would mean anything or not but thanks for the prompt reply... What bothers me the most is that I bought it specifically for Netflix and it worked fine for some time, I guess that unlike other products Acer does not (or that easily) provide fixes for third party products...

I had the same Netflix problems when I did the KitKat upgrade this summer, searched and searched forums for a solution, and ended up uninstalling newest version and then installed an older version. I can't remember where I found the older version, but it's 2.0.2 build 665 . I did a search for that version today, and I'm 95% sure this is where I got the download. -developers.com/showthread.php?t=2415622 . The post at the top of the page has a link, it opens another page with the download button from Dropbox. Make sure you already uninstalled your current Netflix version, download the 2.0.2 version and install. I just took a chance that it might work on KitKat, and have been very please with the results. Only glitch I've found with this version is that it doesn't work with the Google Now launcher working, (it crashes before even starting) so I just stick with the stock launcher and all's well. Hopefully Acer will get a final fix soon. Best of luck!

Well there was a new Netflix update available today, version 3.8.3 build 3955 . I just had to try it to see if the screen problems had been fixed. Nope. Same as other updates the screen isn't clear and has jagged artifacts going on at top and bottom. So I'm back on the old 2.0.2 build 665 version. And it works fine. I'm starting to wonder if ANY future update will work, and that maybe the newest versions just aren't compatible with this older hardware? If anyone has an answer to this I'd like to hear it.

What is a black screen issue (aka Black Screen of Death)?A black screen, also known as The Black Screen of Death, is an error that occurs when a computer's operating system fails to boot properly, resulting in a blank black screen. This issue can happen on various operating systems, including Windows, macOS, and Linux, and typically appears without any error messages. The screen stays completely black with no cursor, text, or graphics, making it difficult to diagnose. Users may hear the computer's fans or hard drive running, indicating that the hardware is still working, but the display remains unresponsive. This can leave users wondering, "Why is my computer screen black?" This problem usually occurs during startup, either before the operating system fully loads or right after logging in. The absence of visual feedback complicates the troubleshooting process, as users must rely on other indicators or diagnostic tools to find the underlying issue. The Black Screen of Death can affect desktops, laptops, and servers, making it a concern for both individual users and IT professionals. This issue underscores the importance of regular system maintenance, backups, and knowing basic recovery methods. When a computer screen goes black but is still running, it can be particularly frustrating and challenging to resolve.What causes a black screen? A black screen on a computer can stem from various underlying issues. These can broadly be categorized into hardware, software, and configuration problems. Here are some common reasons why a computer might experience a black screen: * Hardware Issues: * Faulty or incompatible graphics card drivers * Loose or damaged cables connecting the monitor and computer * Hardware failure (e.g., motherboard, RAM) * Software Issues: * Corrupted or outdated drivers (especially graphics drivers) * Operating system errors (corruption or failure in system files) * Recent software installations (incompatible or corrupted) * Malware infections * Configuration Issues: * Incorrect BIOS/UEFI settings * Corrupted boot files When a computer turns on but no display is visible, these underlying causes can be at fault. Addressing these issues systematically can help resolve the frustrating experience of a black screen and restore normal functionality. How to troubleshoot and fix a black screen on your computer 1. Restart your computer Why: A simple restart can sometimes resolve temporary issues or glitches that cause the black screen. Restarting the computer can refresh the system and clear minor software conflicts. How to: * Press and hold the power button on your computer until it completely shuts down. * Wait for about 10-15 seconds to ensure the system has fully powered off. * Press the power button again to turn your computer back on. * Observe if the issue persists. If the screen is still black, continue with the next steps. 2. Unplug and replug all cablesWhy: Loose or faulty connections between your computer and monitor can cause the screen to go black. Ensuring that all cables are properly connected can help rule out this basic yet common issue. How to: * Turn off your computer and monitor by pressing the power button until both devices are completely shut down. * Unplug all cables connecting the monitor to the computer, including power cable, HDMI, DVI, VGA, or DisplayPort cables. * Inspect the cables for any visible damage, such as fraying or bent pins. * Replug the cables securely back into their respective ports on both the monitor and the computer, ensuring a snug fit. * Turn on your monitor first, then turn on your computer. * Check if the display issue is resolved. If the screen is still black, proceed to the next troubleshooting step. 3. Connect to a different or external monitor Why: Testing with a different monitor helps determine if the issue is with the original monitor or the computer itself. If the external monitor works, the problem likely lies with the original monitor. How to: * Turn off your computer and monitor. * Disconnect the current monitor from the computer. * Connect a different monitor or an external display (such as a TV) to your computer using the appropriate cable (HDMI, VGA, DVI, etc.). * Turn on the new monitor first, then turn on your computer. * Observe if the external monitor displays the output. If the external monitor works, the issue is likely with your original monitor. If the external monitor also shows a black screen, the problem might be with your computer. 4. Check display settings Why: Incorrect display settings can prevent the monitor from displaying the output properly. Ensuring the correct monitor is selected and the settings are appropriate can resolve the issue. How to: * Boot into Safe Mode: * Restart your computer and press the F8 key repeatedly until the Advanced Boot Options menu appears. * Select "Safe Mode" from the list. * Access Display Settings: * Right-click on the desktop and select "Display settings." * Ensure the correct monitor is selected if multiple monitors are connected. * Adjust the resolution and refresh rate to settings that are compatible with your monitor. * In Display settings, scroll down to "Resolution" and select the recommended resolution. * Click "Advanced display settings" and set the appropriate refresh rate. * Apply the settings and restart your computer normally. * Check if the issue is resolved. If the screen is still black, proceed to the next troubleshooting steps. 5. Update or reinstall graphics driver Why: Corrupted or outdated graphics drivers can cause display problems, including the black screen. Updating or reinstalling the graphics driver can resolve these issues by ensuring the computer has the correct software to communicate with the graphics hardware. How to: * Boot into Safe Mode: * Restart your computer and press the F8 key repeatedly until the Advanced Boot Options menu appears. * Select "Safe Mode with Networking" from the list. * Open Device Manager: * Press Win + X and select "Device Manager" from the menu. * Locate Display Adapters: * Expand the "Display adapters" section to see your graphics card. * Update Driver: * Right-click on your graphics card and select "Update driver." * Choose "Search automatically for updated driver software." * Follow the prompts to install the latest driver. * Reinstall Driver (if updating doesn't work): * Right-click on your graphics card and select "Uninstall device." * Check the box for "Delete the driver software for this device" and click "Uninstall." * Restart your computer. Windows will attempt to reinstall the driver automatically. If it doesn't, download and install the latest driver from the manufacturer's website. * Restart your computer normally and check if the issue is resolved. 6. Launch a Windows Repair via BIOSWhy: A Windows repair can fix corrupted system files that might be causing the black screen. This process can repair the operating system without affecting personal files. How to: * Access BIOS/UEFI Settings: * Restart your computer and press the appropriate key (usually F2) to enter the BIOS/UEFI settings. * Boot from Windows Installation Media: * Insert a Windows installation USB or DVD. * Change the boot order in BIOS to boot from the USB or DVD. * Save and exit BIOS settings to restart the computer. * Launch Windows Setup: * When prompted, press any key to boot from the installation media. * Select your language preferences and click "Next." * Repair Your Computer: * Click on "Repair your computer" at the bottom left of the screen. * Select "Troubleshoot" > "Advanced options" > "Startup Repair." * Follow the prompts to repair Windows. * Restart your computer and check if the issue is resolved. 7. Try BIOS reset and check boot order Why: Incorrect BIOS/UEFI settings or an incorrect boot order can prevent the operating system from loading properly. Resetting BIOS to default and ensuring the correct boot device is selected can fix these issues. How to: * Access BIOS/UEFI Settings: * Restart your computer and press the appropriate key (usually F2, F12, Del, or Esc) to enter the BIOS/UEFI settings. * Reset BIOS to Default: * Find the option to reset BIOS settings to default (this option might be labeled as "Load Setup Defaults," "Load Default Settings," or similar). * Select this option and confirm the reset. * Check Boot Order: * Navigate to the "Boot" tab in BIOS. * Ensure the correct drive (usually your primary hard drive or SSD) is set as the first boot device. * Save and Exit: * Save the changes and exit BIOS settings. Your computer will restart. * Check if the issue is resolved. If the screen is still black, proceed to the next troubleshooting step. 8. Check and reseat componentsWhy: Loose or improperly seated hardware components can cause the Black Screen of Death. Reseating components ensures they are properly connected and functioning. How to: * Power Off and Unplug: * Turn off your computer and unplug it from the power source. * Open the Computer Case: * Open the computer case to access internal components. Ensure you are grounded to prevent static damage. * Reseat the RAM: * Remove the RAM sticks by releasing the clips on either side and pulling the sticks out carefully. * Reinsert the RAM sticks firmly into their slots until the clips click back into place. * Reseat the Graphics Card: * Remove the graphics card by unscrewing any holding screws and releasing the latch on the PCI-E slot. * Reinsert the graphics card firmly into the PCI-E slot and secure it with screws. * Check all connections: * Ensure all internal cables, including power cables and data cables, are securely connected to their respective ports. * Reassemble the Computer: * Close the computer case and plug the computer back into the power source. * Power On the Computer: * Turn on the computer and check if the issue is resolved. Conclusion Encountering the Black Screen of Death can be frustrating, but by following these troubleshooting steps, you can identify and resolve the issue effectively. From simple solutions like restarting your computer and checking cable connections to more advanced steps like updating drivers and reseating hardware components, these methods cover a comprehensive range of potential fixes for Windows users. However, if you find that you cannot fix the issue yourself, it's important to seek professional help or contact your computer manufacturer for assistance. For additional peace of mind and to protect your investment, consider Acer Care Extended Service Plans. These plans offer extended warranty coverage and technical support, helping you keep your Acer devices in top condition. Visit Acer Care Extended Service Plans to learn more and find a plan that suits your needs.Recommended ProductsSwift Go 16Buy NowSwift Go 14Buy Now

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