FW: PPC Call Center Update U.S. Coast Guard The Retiree Newsletter
Terry Gilbreath
FYI
Terry D. Gilbreath
Harbor Master/Facility Security Officer
Alabama State Port Authority
Office: (251) 441-7074
Cell: (251) 510-7399
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From: U.S. Coast Guard <uscoas...@service.govdelivery.com>
Sent: Wednesday, March 25, 2020 12:50 PM
To: Terry Gilbreath <tgilb...@asdd.com>
Subject: PPC Call Center Update U.S. Coast Guard The Retiree Newsletter
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Due to the Pay and Personnel Center's reduction of staff physically working in the building as a result of the coronavirus, the Call Center will temporarily cease answering live phone calls beginning 26 March 2020. Phone support will be limited to customers leaving a message. PPC staff will check messages daily, create trouble tickets, and work tickets via telework. The phone number for PPC Customer Care is 1-866-772-8724. All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-Cu...@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you! Did you know? TRICARE Covers Certain Telemedicine Services in the U.S. The Armed Forces Retirement Home Offers Affordable Independent Living for Eligible Veterans! PPC Retiree & Annuitant Services Web Pages and Files
PPC Customer Satisfaction Survey: We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey at: http://www.dcms.uscg.mil/ppc/ccb/survey/ Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to PPC-DG-M...@uscg.mil. This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about the Direct Access HR system and matters pertaining to military retired pay and benefits. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a...@uscg.mil. Do not reply to this message. Replies to this address are not monitored. Contact PPC (ras) for assistance with Direct Access/Global Pay or other account issues. Commanding Officer (RAS)
For more Coast Guard news, visit our online newsroom here.
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