| (a) Contact in event of unauthorized transfer or error, or to stop preauthorized transfers. If you believe your account information has been used without authorization, there is an error, or you wish to stop preauthorized transfers, call: 877-426-8805 or write: |
| RoundPoint Mortgage Servicing Corporation |
| P.O. Box 19409 |
| Charlotte, NC 28219-9409 |
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| You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission. |
| (b) Business Days. For purposes of these disclosures, our business days are Monday through Friday. Holidays are not included. |
| (c) Fees per transfer charge. We will charge you up to $12 for each transfer you make using our quickpay telephone bill-payment service, but no fee will be assessed for setting up recurring transfers. |
| (d) Transfer types and limitations. (1) You may use your ACH to pay bills directly from your bank account in the amounts and on the days you request. (2) You may authorize someone else to make a one-time electronic payment from your checking account to pay bills. (3) You can use your telephone bill-payment service to pay your bills for each periodic payment, and for security reasons, there are limits on the number of transfers you can make using our telephone bill-payment service. (4) You may authorize payment for the amount indicated above. |
| (e) Confidentiality. We will disclose information to third parties about your account or the transfers you make: |
| (i) Where it is necessary for completing transfers, or |
| (ii) In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or |
| (iii) In order to comply with government agency or court orders, or |
| (iv) If you give us your written permission. |
| (f) Documentation. (1) Preauthorized credits. If you have arranged to have direct payments made from your account at least once every 60 days from the same person or company, we will let you know if the deposit is not made. (2) Periodic statements. You will get a periodic account statement (unless there are no transfers in a particular month. In any case you will get the statement at least quarterly). |
| (g) Preauthorized payments. (1) Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments by contacting us as specified above in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. |
| (2) Notice of varying amounts. If these regular payments may vary in amount, we will tell you at least 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.) |
| (3) Liability for failure to stop payment of preauthorized transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. |
| (h) Financial institution's liability. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance: |
| (1) If, through no fault of ours, you do not have enough money in your account to make the transfer. |
| (2) If the transfer would go over the credit limit. |
| (3) If the system was not working properly and you knew about the breakdown when you started the transfer. |
| (4) If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken. |
| (5) There may be other exceptions stated in our agreement with you. |
| (i) Error Resolution. In Case of Errors or Questions About Your Electronic Transfers Telephone us at (877) 426-8805,or write us at the address listed above as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. |
| (2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. |
| (3) Tell us the dollar amount of the suspected error. |
| If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. |
| We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. |
| For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. |
| We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. |
