An Installation Support File Could Not Be Installed Catastrophic Failure Fix

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Bridgette Kubis

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Jul 27, 2024, 7:08:08 PM7/27/24
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I am facing an issue with installation of Ubuntu 20.04 in my wsl. I have earlier installed WSL without any issues on my PC and was running fine with ROS1 and ROS2. But when i tried to uninstall a python verison, it show how corrupted the ubuntu. so i unregistered the older version. And now trying to install new one. But i doubt that the old files are still in my system as I can see the older version of ubuntu in my program and I am not an admin of the PC. But i have admin rights.

an installation support file could not be installed catastrophic failure fix


Download ---> https://ssurll.com/2zSpp1



The error message you received during the installation of Ubuntu 20.04 in WSL indicates a serious failure with the error code Wsl/InstallDistro/E_UNEXPECTED. This error can occur due to various reasons, including issues with the previous installation or conflicts with existing files.

After following these steps, you should be able to install Ubuntu 20.04 in WSL successfully. If the issue persists, you may want to consider performing a clean installation of WSL or reaching out to your system administrator for further assistance, as they may have specific configurations or restrictions in place.

I've been through this three times. I have a new Surface Pro 8 with Windows 11. Installing Photoshop Elements requires a restart, and that restart fails. Windows then cannot recover, until I get my bitlocker recovery code and do a complete system re-install, which erases all apps and settings.

Thanks for this, it was very helpful. According to this info, only Photoshop Elements 2022 (the newest) is supported on Windows 11. My version of PE is older, so I'll happily pay for the new version; I've been meaning to upgrade anyway.

However, please please also make the dev and QA teams aware that customers who purchased older versions of PE and install them on new Win11 laptops are experiencing catastrophic system failure requiring OS reinstall, as an immediate and direct result of installing the Adobe product. It's one thing say the old PE isn't supported on new Windows, but another if the old PE tanks the OS and makes it fail to boot. I can repro this issue, but wow I would really prefer not to.

After installing Adobe Photoshop Elements 12 on my new LG gram, I rebooted and it was stuck on the LG splash screen. I had to enter my Bitlocker key and reinstall Windows. I agree with you that it's a catastrophic failure.

I noticed the errors before reboot mentioned that Memory Integrity settings were preventing drivers from loading. So, Iwent to the Core Isolation settings and turned off Memory Integrity. As an extra measure I turned off real-time scanning for McAfee and installed as a trial and added the license later. I was able to install Premiere and Photoshop Elements successfully without tanking my system. The only downside was that I couldn't re-enable Memory Integrity because of an incompatible driver from Corel Corporation called PxHlpa64.sys. It's supposed to be part of the PX Engine used by Roxio for burning DVDs. I don't even have a DVD drive, so I renamed the file in C:\Windows\System32\drivers to PxHlpa64.old and re-enabled Memory Integrity and rebooted. I was able to launch all of the Adobe programs. I don't know if it will work out long term, but it seems to be working for now.

I freshly installed Fedora 39 Worsktation Edition on my second SSD.
I have a Dual boot with Windows 11.
I kept my WIndows 11 installation on the other SSD to play competitive gaming such as CS:GO.
And the face-it anticheat requires secure boot to run.

Before enabling secure boot again first follow the steps detailed in /usr/share/doc/akmods/README.secureboot.
Once that is done then replace the unsigned driver with one that has been signed and it should work for you.

Unfortunately if the driver was installed before performing the steps in that file, the currently installed driver will not be signed because the key has not yet been created by the kmodgenca command. The key must be created before akmods can sign the driver and that is not done by default.

I was surpised that the keys existed and thats why I investigated.
I suspect that may well be important to force the keys to be created if you do not reboot between installing akmods and building the nvidia driver.

It also does not negate the requirement to use mokutil and import the key into the bios for use by secure boot. The only part of the instructions in the README that might be unnecessary after a reboot is the use of the kmodgenca command.

I agree. If the installer were to first generate the key and run the mokutil command, then compile the drivers and install the normal kmod-* package; the new drivers would already be signed. The only required step for the user then would be to actually import the key into the bios during the reboot.

If secure boot is disabled there would be no difference for the user and if secure boot is enabled then the driver still could be automatically loaded since it would be signed when initially installed.

That would only happen if you system boots the /boot/efi/EFI/BOOT/BOOTX64.EFI instead of /boot/efi/EFI/fedora/shimx64.efi. Supposedly, booting the BOOTX64.EFI would run the fbx64.efi which should install a new entry into the UEFI boot menu using the information in the file /boot/efi/EFI/fedora/BOOTX64.CSV. For some UEFI implementations that could lead to running out of space in the UEFI memory.

We are trying to install SAS 9.4, 64-bit, on a Windows 10 (Enterprise 18363) machine. When the setup.exe is launched (a help desk worker with admin rights has to remote in to run the install for the user) the initial install splash screen appears, disappears, and then does nothing. We have waited more than 10 minutes, checked in task manager to see is any SAS processes are running, and there is nothing active. This has happened repeatedly, after rebooting the machine, and after re-downloading the install files. We are at a complete loss as to what to do now.

That is very recent so will be supported. Are you installing from a local hard drive SAS depot? We've had a few problems installing from a remote share, so usually install from a local drive. As already mentioned, your best bet would be a Tech Support track. They can diagnose your SAS install logs.

We are downloading the compressed install files from a university website to the machine's hard drive, unzipping the install files, then calling Help Desk so a technician can remote-in with admin privileges (it is a government owned machine) to run the install. It is a cumbersome process.

I know this is old but I think I found the fix for many of us. The fix is to do it right. Setup.exe is not what you should be running. What you want to run is SASEnterpriseGuide83_x86_x64 which can be found under ...\SAS Software Depot\standalone_installs\SAS_Enterprise_Guide_Independent_Installer\8_3.


This took me most of today to figure out. I was just doing it wrong and I suspect many of us are. All the "fixes" out there did nothing because you can't fix it when there's nothing wrong. Hope this helps someone!

@jasonjacobs - This post is about installing Foundation / Base SAS which can only be installed using the SAS Deployment Wizard (setup.exe). You are referring to the standalone installation of SAS Enterprise Guide and that indeed is the best way to install that product if that is all you need to install.

I understand that (now) but for those of us that are not super familiar with SAS, I would be willing to bet many are just doing the wrong thing. In my case, I don't use SAS, I really don't know what it even does. I'm just an IT guy that has to install it maybe once a year. This year I documented the process which I should have done before. If you read the comments following the solution, there are still a bunch of people saying the solution didn't work for them. I bet they are in my shoes and just don't know what they are even looking at.

If you're truly trying to install Foundation / Base SAS, then my comment may not be for you. If you're not sure what the difference between X and Y are, perhaps this info will help. That's all I wanted to share but thank you for clarifying the difference since that is still something I was unclear on.

And then I followed as instructed and run the install.sh. Then, the catastrophe started. The install shell started removing pretty much ALL of my packages and software in my PC! I immediately stop the shell and hope to save some but it was already way to late. For comparison, it removed all my ROS installations as well as a few more third party installations on my PC. I have the log file which I goes I cannot attach here but I am very much willing to share with any technical support.

This command would remove EVERYTHING without asking to the user, without giving any warning! It simply accepts everything with -y option if the installation requires sudo apt remove --purge application. I honestly believe that if ANYTHING which needs to be removed or version changed, it should be WARNED.

Workaround: Use my modified script
Script downloaded from link above already has the fix applied, otherwise you will need to modify it, see: Fix bug in ifconfig parsing ljden/URSim_Install_Guides@ae6c220 GitHub
NB: You will need to ensure the net-statistics script has the right network device (see repo for more details)

And then run the modified install.sh script. Looks okay for now but I got the warning The following packages were automatically installed and are no longer required: libcurl4:i386 libnghttp2-14:i386 libpsl5:i386 librtmp1:i386 so I suppose a sudo apt autoremove at some point may cause problems with the ROS and other software again. I disregarded the no longer required warning for these specific packages just as a patch solution but probably not the best.

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