Smartboard Software Issue

[Ms. Hayden]

Hi,

For anyone familiar with Smartboard software, could you answer the following question for me - If you have purchased a Smartboard can you put the software on more than one laptop for the same board? Have had to replace teachers laptop and need to reinstall the software on new laptop. Having problems.

Thanks,

Fiona


Sent from my iPhone

[Chris Reina]

Hi Fiona,

Yes is the short answer. You’ll need the login and password for the particular smartboard - Promethean, Smart, etc. and you should be able to download and install onto the new machine.

Let me know if I can be of any further help.

Many thanks,

Chris Reina

[Ms. Hayden]

Thanks Chris,

How do I find the login and password for the board. We no longer use the company who supplied them to us. Can I contact Smart with a serial number? Can't seem to find a direct contact for Smart in Ireland. Can it be done online? 

Fiona

Sent from my iPhone

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[Wendylosullivan]

Fiona, 

You will need the serial number off the side of the board. It's on a white sticker. Enter it on the smart site here 
https://smarttech.com/Product+Registration and you will receive your licence key. 

Kind Regards,

Wendy O'Sullivan

ICT Development & Support 

Kildare and Wicklow Education and Training Board

0860492976

On 27 Sep 2016, at 13:39, 'Ms. Hayden' via CESI-list <cesi...@googlegroups.com> wrote:

[Chris Reina]

Hi Fiona,

There’s no need to contact the reseller - it can all be done online.

No problem - if you get the serial number from the side of the whiteboard and go to:

https://education.smarttech.com/

You can input the serial number there and download the latest version of the software.

Cheers!

Chris

Chris Reina about.me/chrisreina

[Ms. Hayden]

Thanks Chris and Wendy. That sounds pretty straight forward! 

Sent from my iPhone

[Joe Halpin]

Fiona

I tried to respond earlier but for some reason my response did not appear.

 

I am very familiar with the different versions of Smart Software.

 

You do not need to contact your original Reseller.

 

There is no need for login’s or password’s

 

Has the old laptop Smart 11.4 or a newer version?

 

I suspect it is 11.4 and if I am correct I would like to talk to you before you put on a newer version.

 

Feel free to contact me offline (I am based in Navan).

 

 

Joe

[Ms. Hayden]

Thanks Chris,

How do I find the login and password for the board. We no longer use the company who supplied them to us. Can I contact Smart with a serial number? Can't seem to find a direct contact for Smart in Ireland. Can it be done online? 

Fiona

Sent from my iPhone

On 27 Sep 2016, at 14:12, Chris Reina <ch...@teachtech.support> wrote:

Chris Reina about.me/chrisreina

On 27 Sep 2016, at 13:39, 'Ms. Hayden' via CESI-list <cesi...@googlegroups.com> wrote:

[Ms. Hayden]

Thanks Chris and Wendy. That sounds pretty straight forward! 

Sent from my iPhone