Hotmail accounts not playing nicely with Google Mailing list?

[Colm O Riain]

 I am tearing my hair out with Google mailing list and Hotmail account not accepting emails! This year I created class mailing lists using Google Groups.  They seemed to work well but recently Hotmail accounts have not been accepting males from the group. it doesn't seem to be related to a parent’s safe sending list - and they don’t appear to be in the Junk folder - it’s taking place on all types of devices and through the microsoft Web Platform as well. 

I’m baffled - has anyone else had this issue (and resolved it?) I’m at the stage that I can’t work out a durable fix with the dummy account and mailing I’ve created - no chance of giving advice to parents regarding the settings on the web platform.

I’m wondering - do I need to get parents  add the teacher account - eg tea...@school.ie (from whom the group mail is sent) and the group mailing list (eg. roo...@stjosephsterenure.ie)  to a safe list on their security settings?

*Personal rant* Microsoft never seems to make anything easy! 

[A. Ryan]

I thought hotmail was abandoned in favour of Outlook years ago after email accounts were hacked !

--
--
You received this message because you are subscribed to the Google
Groups "CESI-list" group.
To post to this group, send email to cesi...@googlegroups.com
To unsubscribe from this group, send email to cesi-list+...@googlegroups.com
For more options, visit this group at http://groups.google.com/group/cesi-list?hl=en-GB where all messages are archived and are publically available to non members of the list. Messages may also show up in search engines etc.
Visit the web site www.cesi.ie
Attempts to use the list for commercial purposes may result removal from the list.
---
You received this message because you are subscribed to the Google Groups "CESI-list" group.
To unsubscribe from this group and stop receiving emails from it, send an email to cesi-list+...@googlegroups.com.
To view this discussion on the web, visit https://groups.google.com/d/msgid/cesi-list/CAAo42bJ0KJW5yeJvDXWv%3D6xf_1OBKjgXHUeE3KAhBPca9mvbxw%40mail.gmail.com.

[Colm O Riain]

OK - In case anyone has this issue, I managed to work out the answer myself.

Hotmail Accounts are suspicious of mailing lists by default. The Parents on the mailing list have to change their junk email settings however.

This was what I sent out to affected parents 

 

Steps

1            Sign in to your Hotmail account you have to change the settings for.

 

2            Paste this link into the address bar

 

https://outlook.live.com/mail/0/options/mail/junkEmail

 

4            Add schoolname.ie to the safe domain (input it and press enter)

 

5            Add paren...@schoolname.ie, to the safe mailing list  (input it and press enter).

 

6            Save your Changes.

Did a wee video to go with it for the less IT savvy.