Nigel Lane
Nickola Dempsey
A friend of mine is looking for someone to chat to about Moodle as her school are currently planning a roll-out. Is there anyone on the list who would be willing to offer her some advice and answer a few questions for her? I'm not sure how much detail she's looking for, but all help would be appreciated.
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Cathnia Ó Muircheartaigh
Le meas,
Cathnia.
Seolta ó mo fón
From: Nickola Dempsey
Sent: 26/10/2014 18:07
To: cesi...@googlegroups.com
Subject: Re: [CESI List] Any Moodlers out there?
Mark Glynn
Feel free to pass on my email address. I would be delighted to offer advice if I can
Kind regards,
Mark
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Seaghan Moriarty
In general, hosts get paid just to provide the hosting space for you to install and maintain your Moodle. This does not usually cover any support for your applications – just the server. Eg You are paying for laptop rental, but not if MS Word crashes (ok, very broad analogy – but read on ;)
Most, if not all hosts stay a mile away from providing ‘application support’ – eg if something goes wrong with your Moodle, or Joomla or Wordpress. If however, it’s an underlying ‘server’ problem, then they should/will respond – but not for an application problem.
Illustrative ‘grey area’ example: the Error 500 in Wordpress earlier this week
This is indeed an ‘internal server error’ which you can/should contact your host about. However, in most cases, it’s most likely your application that triggered it so they will most likely reply to say your Wordpress is triggering this, the server is fine. If they are helpful, they might even say what script or process is triggering it – and thus help you to diagnose, but rarely go beyond that.
PS for WordPress 500 errors, it’s often a new plugin that you have installed (and a good approach is often to disable your plugins, see if it works, and re-enable one by one until the faulty one is identified). (after plugins, look at .htaccess but only if you’ve changed it recently – and then wpconfig.php, but again only if you’ve made any configuration changes)
Hope this insight is helpful (and it’s not gospel – just my experience…)
- And to answer the question Nigel – yes, as Mark mentioned, fire ahead with any questions on Moodle J
Kindest Regards,
Seaghan Moriarty.
From: cesi...@googlegroups.com [mailto:cesi...@googlegroups.com] On Behalf Of Nickola Dempsey
Sent: 26 October 2014 01:10
To: cesi...@googlegroups.com
Subject: Re: [CESI List] Any Moodlers out there?
Currently have moodle but VERY little support from hosts. So disappointed with them.
