Screen-pop & Click-to-call

[Miguel Capelo]

Hi everyone,

We're currently implementing Cerner integration using FHIR APIs. However, I'm not finding any information regarding the following web services:

- Screen-pop in Cerner: an incoming web service that allows someone to open a specific screen in Cerner's front-end system from an external application

- Click-to-call from Cerner: an outgoing web service that communicates when a user want to call directly from Cerner, allowing to handle the call in an external system

- Pause/Resume Call Recording: an outgoing web service that communicates whenever a user is inputing information in a credit card related field, allowing an external system to stop a call recording (PCI-compliance)

These are all common contact center use-cases, whose integration is available through other EHR systems.

Does anyone know if any of these service is available through Cerner?

Thanks!

[Kol Kheang (Cerner)]

Hello,

This group is specific to SMART on FHIR APIs. Based on my knowledge, we don't have those capabilities that you have listed above.

Regards,

Kol

[Miguel Capelo]

Hi Kol,

Thank you very much for your feedback. Do you have any suggestion on what I should do to be 100% certain about this information?

Thanks,

Miguel